More time to stay

The food the lay out the excellent service

Stayed in September 2024

Location

5 star more like 2 star terrible would never stay here ever again.. aircon didn’t work needed a fan to be bought up to the room for air flow, wine glasses sorry from previous occupants, was overall impress by rude restaurant staff, concierge was great, and seem to be holing the whole place together, needs a pay rise.

Stayed in September 2024

The breakfast is diverse, fresh and delicious. Special praise. In particular, the fresh milk delivered directly from the milk farm is of high quality and can be drunk at will. That's awesome!

Stayed in September 2024

It didn’t have an indoor pool.

Lighting in the main bedroom area the downlights they could’ve been one extra closest to the window that’s just a minor thing

Stayed in September 2024

Liked the set up of the room. When travelling with friend it was more private.

Stayed in September 2024

I have stayed in quite a few five stars hotels around the world and this is the dirtiest one I’ve ever stayed in. There were used toilet papers in the toilet; one of the slippers was used and half hidden under the bed (I brought my own anyway so that’s ok for me). It didn’t bother me much until I saw pubic hair and some unidentifiable stuff on the bed sheet. I doubt they have changed the sheets and would recommend people staying in this hotel to bring their own bed sheets, duvet cover and pillow cases. I couldn’t bother to tell the staff because we have already changed the room. The room we were given initially had an empty water bottle with half open lid sitting on the chair. I mentioned this to the receptionist when I went down to ask for something else. The staff was nice and friendly, he changed another room for us but it was even worser.

Friendly staff, good location

Stayed in September 2024

Friendly staff, great location, beautiful hotel. We ate at the restaurant and it was great food too.

Stayed in August 2024

Decor, special layout of room. Comfy beds. Space. Great staff

Stayed in August 2024

Excellent food and comfy room. All staff really helpful, especially in the restaurant.

Stayed in August 2024

Our room was not very clean- dust on glass shelves, drinking glasses smudgy and our toilet seat had someone else’s stains on it

Lovely location

Stayed in August 2024

The reception staff gave us a superior room for disabled people (room 702 in the corner) when we first checked in. It looked totally different than the deluxe lake view room I booked so we went back to the reception. They then arranged us to room 706 which looked like the room I booked. However, there was no bath mat and there was only one face towel in the room. In the second morning the power was off after we used the kettle. I just showered and found the hairdryer not working because of the power. I tried to call the staff via the desk phone but there was no power too. I then had to get dressed and go downstairs with my wet hair to let them know the situation. They went upstairs with me to the 7th floor and reset the power from other side of the room. Besides, after we washed hands with the provided hand wash, the bubbles started to show up from the floor drain.

Excellent location and comfortable bed. The AC is quiet too.

Stayed in August 2024

was good.

Stayed in August 2024

Parking was 49 dollars

Stayed in August 2024

Nothing

The property was extremely clean and comfortable with everything you need within walking distance.

Stayed in August 2024

Excellent location. Bar and food options were great. Staff were all helpful and friendly.

Stayed in August 2024

Better coffee please.

Size of the room, and the free organic milk is a highlight for the kids.

Stayed in July 2024

Staff never picked up the phone when we called reception. They charged us for a drink we never had from the minibar. The chromecast was not working and it took them a whole day to fix it after we chased them multiple times. This hotel is just badly run.

Nothing. It looks nice but dig under the surface and….

Stayed in July 2024

I hope that the rooms will be arranged from the upper floors to the lower floors, not from the lower floors. The superior king-size bed room I booked was arranged on the 3rd floor, but I was only arranged on the 5th floor after I was told.

fine

Stayed in July 2024

The staff are not good. We paid for two breakfast but the staff refused my 12 years old son have breakfast alone and said they must confirm with the adult and just let my son wait outside the restaurant. This is not professional and not acceptable. And the manager said they will not charge us for that breakfast but they still charged me when I checked out.

The location is good and the room is comfortable.

Stayed in July 2024

It would be a bonus to have a swimming pool in 5 star.

The buffet breakfast was great and it had variety to cater for everyones need.

Stayed in July 2024

Nothing

Beautiful accommodation !!! Refurbished rooms with a lake view. Amazing staff & great location

Stayed in July 2024

Clean and nice environment . Great staff on desk. . Very helpful

Stayed in June 2024

Clean large rooms. Great Lake views. Best hire bikes ever. Friendly staff.

Stayed in July 2024

Bad service attitude, dirty room, many excuses. Not recommended for family trip who go with their baby or child. Booked room and cot that confirmed are still subjected to availability without writing terms and conditions to let customers know. No hotel staff were even trying to help on solving the problem. They were only busy on clarifying NOT their responsibility.

NA

Stayed in June 2024

Bed service and dirty dusty room; very disappointing explanation and no solution to missing cot for baby (cot was booked in advance); disgusting stuff on the floor in the room.

spacious room

Stayed in June 2024