The smell in the room, lack of floor space due to pedestal fan and air conditioner. Tiled floor area was dirty and the room had a musty odour.

The location was excellent, good secure parking and friendly staff

Stayed in April 2024

The pool is now 9 minutes walk away and I got lost with the directions given. Difficulty getting a gst receipt.

Location. Small but functional space.

Stayed in April 2024

We asked for extra towels as we were staying 2 nights and nothing got delivered. Hot water was restricted and we were never told this. 5min showers were allocated. Small hot water cylinder. That’s not long enough for a woman who wants to go out nice for the night. Shave, shampoo conditioner ect. Really poor quality hotel actually

Easy to walk to town/the water front for the concert.

Stayed in March 2024

Nothing

Clean & comfortable

Stayed in April 2024

Nice room. Good to have the washing machine amd kitchenette. Good air-conditioning unit as well. Sky TV had the tennis so was great! Had access to a local pool and gym which was good for us as we had some free time.

Stayed in January 2024

Nothing

The Staff at the front counter was very friendly and accommodating.

Stayed in April 2024

Main areas seemed clean enough but less visible areas were gross, food between the couch cushions, stuff down bedroom walls, heaps of dust behind the beside tables (that you have to move to plug anything into the plugs). Cosmetic damage to the bench and mirror. Main areas smelt of cooking constantly. The pool advertised is in another building which is a membership based gym and closes super early, specially through the weekend, it was one of the main reasons for booking there and then we weren't able to actually go into it. Parking is a pain to get to and our parking spot had a large pillar in front of it which made difficult to get into it with my medium sized car. Balcony was large but there was no furniture or anything on it so a wasted space really, plus the one bedroom apartment is on the first floor so not much point having a balcony. Bathroom fan incredibly loud, plus the door stop is raised from the ground seemingly in the middle of the walk space which causes a trip hazard. Toilet paper is on the back wall next to the toilet so if you have any back/shoulder/neck issues there is no chance of you getting to it. Air conditioning unit in room was set to a cool temp that wasn't able to be changed so it was cold or it it was off. I know a lot is minor issues but all added up it did make the stay pretty disappointing, wouldn't recommend

Good location. Kitchen had everything you'd need if you wanted to cook your own meals. Good shower pressure.

Stayed in March 2024

Finding a park to check in. There are 3 spaces out front

Close to some attractions

Stayed in March 2024

A bomb would improve the property. The standard of accommadtion is well below what I expect of Quest standard. The corridor smells bad, and dated. The room is miniscule. You don't even have space to open your suit case. The room heater and bedside lamp is attached to a POWER BOARD (is this legal ?), under the bed. Washing machine tempermental. I have only advice to other travellers. Keep Away. There are a couple of good hotels across the street. Of the 4 Quest Apts that we stayed in Auck, Nelson, Wellington and ChCh. this is the worst one. I have every intention of publishing this in the Trave ladvisor. I did not meet or see anyone in reception

Nothing

Stayed in February 2024

Room, and bed particularly, was very small We knew it was an internal room but was quite dark

Room was clean and well equipped Non-staff check in was easy

Stayed in March 2024

room smelt yuk

Stayed in February 2024

The incense smell! Level 1 J side

The atrium

Stayed in March 2024

There was a very bad smell in our room (fishy wet smell), which obviously the staff knew about, as there was an ionising machine and air con going when we arrived in the room, the cleaner also offered us air freshener when she came back to collect the machine. This smell was there every time we returned to the room. When we reported it the receptionist she just said “she was sorry about that”.

Location was good

Stayed in February 2024

The website needs to be changed - there is no pool at the property. Poor cleanliness of floor and walls in hallway and the handbook was dirty and greasy

There was no breakfast.

Stayed in February 2024

Initial contact was frustrating... Access Parking and accessibility generally were issues ... location mage connections to cbd difficult ... with push chair and children no clear information

The space mrt our needs but needed some love. Spaces adequate but tired.

Stayed in February 2024

The room looked like a junk room. A freestanding air con unit was hidden between the couch and the window. A freestanding cupboard blocked the window at one end. The bed was jammed up by the door. This was not an apartment I've had rooms in the James Cook and that were bigger, better appointed, more modern, and weren't filled up with freestanding air cons and wardrobes. So disappointed. We paid over the top. Rooms were advertised $40 cheaper for that night but we had paid in advance. I thought the location was close to the railway station. That's the reason we chose you over the James Cook. Imagine our disappointment when we were just over the road, paying top dollar for something not nearly as nice.

Didn't get offered breakfast

Stayed in January 2024

Nothing everything was great

Location Great room Great Service Great

Stayed in February 2024

Staff were extremely helpful with excellent knowledge about what was close to see and do and easiest way to get around. The location was a short stroll into city centre and waterfront.

Stayed in February 2024

The shower cubicle is tiny.

It was perfectly located for my stay.

Stayed in February 2024

Room very small and run down - putting the charge up to $310 a night is way to high for the quality of the room. Room needs maintainance. The carrier air conditioning floor unit is a nightmare - it’s very loud making it difficult to sleep. The Quest Atrium owners really need to put a heatpump into the rooms. Very disappointing 2 night stay - I stay in a number of Quest accommodation places around NZ and this is the worst I have stayed at. Understand the past few years have been tough for the accommodation sector but rooms need to be up to standard, fairly priced and provide a good night sleep for the people staying.

Location is very good - that’s the only positive

Stayed in January 2024

Tiny shower cubicle, noisy air-conditioning unit, hallways smell like an Indian restaurant, no shampoo, conditioner or body wash in dispensers, mold in shower, couldn't open bathroom vanity cupboard as toilet was in the way,greasy finger marks on cupboard doors and appliances. Facilities advertised there was an indoor pool, gym and mountain views there were none of these.

The location, comfy bed.

Stayed in January 2024

The bathroom was filthy, part of the wall was rotten Cockroach crawled under the vanity We were facing the motorway but the website pictures are of the atrium Air con unit in the room was noisey so we had to turn it off so we could sleep then woke up too hot.

Nothing

Stayed in January 2024

Location

Stayed in January 2024

Nothing

Close to stadium

Stayed in January 2024

Apartment was spacious with a separate bedroom, kitchen facilities and balcony. Ideal for our 2 night stay. Good to have car parking available. Location was great. Staff were friendly and helpful.

Stayed in January 2024