spa was not working.

location. rooms spacious.

Stayed in May 2022

Staff were very helpful. Room was comfortable and clean.

Stayed in May 2022

The bed was firmer than I am used to, but OK.

Great service. Helped by the hotel having few guests due to covid restricting overseas tourist numbers. Excellent breakfast. Easy parking.

Stayed in April 2022

Convient

Stayed in April 2022

The weather was terrible so unfortunately we didn't get to explore at all.

Fantastic location with view of the glacier.

Stayed in April 2025

No toaster for if you wanted your own breakfast, bathroom was tiny and the only sink was the bathroom sink

Nice, clean and good location

Stayed in April 2025

Clean and comfortable. Within walking distance of everything in town. Wish the weather would have been better to enjoy the view, but the property and reception staff were awesome!

Stayed in April 2025

Great Location but that is the only positive

Stayed in April 2025

Nice property good location

Stayed in April 2025

Upon arriving we were given an old dirty room with mold in the shower. We asked for another room and were offered one, which was not yet finished by housekeeping. The room was also dirty and had mold however less severe. Staff did not reconize level of dirtiness appropriately.

Stayed in April 2025

The room very old. Carpet dirty and marked. The bathroom very dated. Noisy. We were in car park level with vehicle reversing and parking right outside. We had paid more for a better room but not sure if that is what we got. When booking there isn’t away to book a guaranteed balcony.

The staff were friendly and attentive

Stayed in April 2025

Beds were clean and rooms tidy, however we had two rooms and one of them smelled really bad. We tried fans as well as windows and doors open but to no avail. Like someone had been smoking heavily in there. Beds pretty lumpy. I wouldn’t come back, especially considering the cost.

Stayed in March 2025

Nil

Comfortable and clean and great location.

Stayed in March 2025

Very convenient to things in town.

Stayed in February 2025

cleanliness

Room was dirty. Bath had no proper plug They gave us a discount and complimentary wine with dinner and offered to move us to a more expensive hotel. They also badgered us about our dissatisfaction all through dinner and phoning the room to the point we unplugged the phone. Worst hotel on our 3 week trip and one of the most expensive

Stayed in January 2025

Good location.

There was no much choice in Franz Josef when we booked. We found the Scenic to be over-priced and over-rated for the quality. Perhaps it’s a matter of supply & demand. Our room was fine. The double bed was small. There was an odd odor in the hallways; slightly less obvious in the room. We did not use any of the amenities or facilities.

Stayed in February 2025

Well past its sell by date. Needs a full renovation. Restaurant well below par. We have stayed in some 17 hotels and motels during our stay. With the exception of this motel they have been exemplary. Beds uncomfortable.

Convenient location and a laundry . Staff were pleasant.

Stayed in February 2025

the service was extremely poor in the restaurant and bar I would not stay here again....

all good

Stayed in February 2025

This hotel is stuck back in the 90s. No air conditioning in the rooms, or any opening windows with flyscreen. This is made 10x worse as the bathroom doesn't have an exhaust fan (appears to just have a passive vent) and so when you showe the whole bathroom and you extension the whole room itself becomes incredibly hot and HUMID. Was a very uncomfortable night with only option being a (very LOUD) floor fan. Staff were nice enough and linen was clean. But floors were grotty old and stained carpet. We wore flip flops the whole time as we felt disgusted to walk on it Barefoot. Bathrooms and fixtures also incredibly dated. Cheap bar soap instead of the modern standards such as handwash. No shower screen door, so the whole bathroom gets quite wet + pair this with the dirty carpet made for very unpleasant dirty footprints throughout the bathroom tiles.

Excellent central location, and spacious room, but that's where the positives end.

Stayed in February 2025

There was no water dispenser and no lift (although the hotel porters were very helpful with our luggage).

The hotel is in an incredible location and the view from our room was amazing. The hotel had good facilities and the staff were very friendly and helpful. The room was comfortable, spacious and well presented with very nice toiletries. I wish that we were able to stay another day but we had such a tight schedule that this was not possible. I hope to return sometime soon.

Stayed in February 2025

Was quite hot - there was a fan in the room and we had it on full blast day and night.

View of the mountain out of our window Comfortable beds and friendly staff Excellent breakfast

Stayed in February 2025

Zero

Really comfy beds Great shower Great location Friendly staff Milk in the fridge for tea/coffee

Stayed in February 2025

The hotel seemed to specialize in groups, so the restaurant was noisy as groups came in together, and if you didn’t time it right, you ended up waiting a long time as all staff focused on serving a whole group.

The food here was very good quality.

Stayed in February 2025

Room was dated, floor looked like it had not been vacuumed, found dead bugs, stones at back entrance to room, mesh curtains was badly stained and yellow. Bed was uncomfortable with a big lump in the middle. Dust all over and an old fridge that made intermittent noise through out the night. Cost over $300NZD for the night. Expected more!!

Location was the best thing..

Stayed in February 2025

No view, and old

Very basic

Stayed in January 2025