Lovely room, comfortable bed, friendly staff. Handy location and quiet even though on Queen St.

Stayed in April 2025

No desk in the room to work at night and TV reception was poor as the picture kept breaking up.

Spacious rooms, well appointed bathroom, location.

Stayed in April 2025

Property was comfortable, you can tell it is an older property that has been renovated. My only complaint was that the door to the bathroom had a massive gap and did not close properly, so it left little privacy for myself and my partner when using the toilet (we’re not really the type to go in front of each other!). Property was surprisingly quiet given central location.

Stayed in March 2025

Stylish hotel, with nice and comfortable rooms, convenient central location, and friendly staff. Would definitely stay again.

Stayed in March 2025

Slightly difficult for us to find initially. Have no complaints about anything.

Friendly, polite and professional staff-made us feel welcome. Easy and early check in which was convenient for us. Comfy bed! Lovely facilities. Great location for spending time on the viaduct.

Stayed in March 2025

Super location Room 709 quite small with opaque door to bathroom no sound proofing and big gaps to see through!!! My friends room was amazing

Stayed in March 2025

Breakfast was poor Warm buffet stewing away You are a five star hotel offer a full breakfast menu cooked to order — a must for a top hotel

Room was large clean and the bed fantastic

Stayed in March 2025

The bar and resturant

Loved the bed and room

Stayed in March 2025

I wasn't aware of the $100 bond fee which was a little embarrassing as I had to move money around to pay that.

The location was perfect. The hotel was lovely. The staff were very helpful.

Stayed in March 2025

Street noise, but it's central city, so unavoidable

Loved the"windsor" decor, and even though the room wasn't huge it fet spacious & light

Stayed in March 2025

Finding the entrance was crazy as we didn’t know part of Queens Street was blocked off.

The rooms were lovely & the bathroom was big & very clean. The location was very convenient but having to step over street people was not good. The staff were great -very helpful.

Stayed in March 2025

Was hard to get the shower to the right temperature, was a fine line between cold and really hot. The lady who checked us in spoke so softly she was very difficult to hear

The bed was fantastic. Location was great.

Stayed in March 2025

bathroom is a bit plain, no slipper.

Location is very convenient, bed is supper comfortable.

Stayed in February 2025

Staff on reception were not overly enthusiastic which was disappointing given the premium paid

Great location

Stayed in March 2025

Parking was a bit of a challenge, even though they had a valet service. Especially peak hour, twas hard to stop the car anywhere.

The location was awesome. Smacked right on Queen Street near the Ferry Quay. Room was comfortable and cozy. Staff very professional and helpful.

Stayed in March 2025

Breakfast was not that great. French toast was just fried brioche not French Toast. Could have been much better. Tissues were not replenished in room & curtains coming off their tracks in the bedroom.

Room was beautiful, stunning bathroom! The location was excellent. Close to everything we needed. Staff were lovely.

Stayed in March 2025

Location was excellent. Bed was great. Nice and efficient staff

Stayed in February 2025

Hard to find!! Bar empty at night

Great location

Stayed in February 2025

It was noisy at night out onto Queen St after 11pm but quieted down early morning

lovely room, small but very comfortable and quiet mostly..friendly staff, wonderfully comfy bed. We enjoyed the china teaset!

Stayed in February 2025

The restaurant (and therefore toilets) were closed on day of departure for a private function, which was mildly inconvenient

The staff were helpful and friendly- our stay was great for our first night in NZ

Stayed in February 2025

Good location, walking distance to downtown facilities etc.. Good comfy room, Everything I needed for a one night stay. Close to ferry terminal which was a positive for me..

Stayed in February 2025

We had booked our accommodation days in advance and messaged the hotel of our check in time, 2pm. We arrived at 3pm with our luggage and found our room not available. We were asked to wait and was given a drink voucher for the inconvenience. But waiting for accommodation with only one night booked in Auckland, to celebrate my birthday. I found it very inconvenient. We had to reschedule our plans to change due to the time wasted. Because of the extended wait in reception they found another room that was available.

The room, the facilities, the bed, the decor was brilliant. The bathroom was fantastic. Every aspect apart from the long wait for our room was sensational. I would have scored a 10/10. But because of the hold up of my room and change of plans. I've scored it a 7/10.

Stayed in February 2025

Receptionist when we arrived wasn't very friendly. Basically checked us in but didn't tell us anything else (check out time, facilities, restaurant hours etc). Also loved the Chromecast in our room but it required a pin that we needed to call to get so would've been handy to have that written down somewhere..

Location is perfectly situated in downtown making everything so easy to walk to. Our room was very spacious with the shower also being spacious and a huge bed which was very comfortable. The chromecast tv and pillow menu were put to good use!

Stayed in February 2025

Brilliant location in the heart of the shopping centre and waterfront but so quiet

Stayed in February 2025