I specifically chose the hotel because of the advertised fact that they had a bathtub in the room. When we ran the bath shortly after check-in, there was no water. Reported to reception who were in no hurry to help. Promised to have it fixed in the morning. It wasn't fixed. Checked out without having had a hot bath.

The hotel itself is lovely.

Stayed in January 2024

The room smelled very bad, moist and moldy, everytime we entered, it seemed worse. There's a bath tub but you can't use it because there's no plug. The key cards didn't always work, and one of the elevators never worked with the key, also happened to others.

Good location, nice restaurants nearby. Breakfast was ok. The staff was nice and helpful.

Stayed in February 2024

Reception staff was not welcoming. Could not speak English, tried to overcharge me. Bell boys were excellent and could speak better English.

Close proximity to most

Stayed in February 2024

Ac was not working properly

Great facilities

Stayed in December 2023

I spent there 2 nights. On the first night i felt very badly because of the airconditioning. I couldn't breathe well because the air coming from the airconditioning was very bad. I stopped immediately. And did not use it at the rest of my stay. But when i came home i got very ill. From that time i am ill i have high fever. And about a week i am ill Please make maintenance of room 412!!! In this month i go there 2 more times. But i am not willing to go to room 412

Stayed in January 2024

If you want hot/warm Water for shower you need the keep the water running first for 4-5 min till u get it, Old TV , and pillows are not comfortable the hotel itself need renovations and to get painted for outside. Room service can be beter. Breakfast buffet is reasonable but can also be better.

Very good Location and the view from the Window is amazing , easy access to Bus station and 12 min walk to Metro Station , the swimming pool is nice and clean, wifi was good. Room size is big , ice cold water with fruits for free by the reception everyday. Reception staff are friendly and helpful.

Stayed in January 2024

Humidity in the room No kettle

Good location Enough space Coffre fort

Stayed in January 2024

Roaches in the room

Good location

Stayed in December 2023

The reception is selling the plug connector for electricity, that shouldn't happened in a 4-stars hotel

The location is good, metro and busses around

Stayed in October 2023

Old muffy and dusty carpet all over the hotel. The hotel need some renewal and maintenance. Overal it’s a great comfortable hotel.

Nice view and spacious room with 2 bathrooms.

Stayed in September 2023

TV was outdated and cable not worth it. AC not very efficient, as room was humid.

Good room space and nice enough bathroom. View was nice and centrally located.

Stayed in September 2023

The bed. The mattresses need upgrading. And more pillows. My reservation said “queen bed” but I was given a double one.

Closeness to the city. Kind and friendly staff.

Stayed in September 2023

I enjoyed every moment spent

Stayed in August 2023

The number of towels per person is just one. No foot towels for the shower. No towel for the swimmimg pool was provided. The sink and bathtub were clogged. Several lights at the room were not working. The room was extremely humid. My bikinis didn´t dry in 3 days. The sauna was not working. The breakfast is quite basic, not very good quality... just ok. The personnel at reception were neither friendly nor helpful. I had to ask about the breakfast, the pool and gym myself. They don´t even try to orientate you. They seem just not to care at all about the clients.

The location of the hotel is very good, safe area and not far from the Casco Viejo. There are shops and restaurants just in front of the hotel. The swimmimg pool area is very nice. The room was functional and clean.

Stayed in June 2023

access to the room

Room space, location

Stayed in July 2023

The building was out dated. The room is too dark with little lighting. The plumbing didn't work (for example the faucet in my bathroom). The advertised sauna / spa hasn't been functioning in a long time and are used as storage areas for broken gym equipment. The much of the gym equipment isn't functioning.

Breakfast was ordinary and the same each day, however it was sufficient and tasty. The staff were helpful. The property was reasonably secure.

Stayed in June 2023

The hotel seems to have a charming old-world charm, reminiscent of its luxurious past. Nevertheless, it could benefit from some maintenance as we noticed dirty carpets and old safes that barely worked.

We had a spacious room and were pleasantly surprised by a complimentary upgrade. The bed was incredibly comfortable, and the hotel's location was superb. The breakfast offered a good variety, and the internet connection was reliable. The staff members were exceptionally kind and helpful.

Stayed in June 2023

the WiFi was awful, it was impossible to me use de wifi properly; and we couldn’t charge our devices when we’re out, because without the card the electricity doesn’t work

it’s very clean and the staff was very kind

Stayed in June 2023

pool was shoddy and unpleasant

good location and availability

Stayed in April 2023

The location was great rooms very clean

Stayed in May 2023

Breakfast was odd pancakes and scrambled eggs is fine, but not with ropa viaja a panamanien typical dish, if you want to serve ropa vieja for breaserve some tortillas or empanadas o hojaldres. The coffee was very poor too.

Mostly everything, good value for the price

Stayed in May 2023

There was no Tea station in the room. The bat tub looked old and many times I left like I would have fell thro the floor. There was no water coming from the main shower head. On the last day, I wanted a scale to weight my suitcase and they did not have any. Tho the Tv said it was a samsung it wasn't discoverable by my samsung S23

Stayed in April 2023

Just that there wasn't any air ventilation

I like the staff at the front desk .Ivan exceptional customer service and he always wears a courteous smile..

Stayed in April 2023

the location

Stayed in March 2023

looks like an old hotel and amenities are almost not existent

the area and breakfast

Stayed in April 2023