cafe closed .there is no hot water for tea no glass in room to drink .

location

Stayed in May 2022

Breakfast was late not much of a selection and no room service after 8pm. Correction no food available in hotel after 8pm.

Location Parking garage

Stayed in May 2022

This hotel has all the conditions to offer a good stay in Panama City. The staff is very helpful and quite welcoming. Can only say good things about them. However, once there the facilities reflect some lack of maintenaince, and not so much care in holding a good standard. Simple things, as lack of towels in the rooms, furniture outdate, no minibar on the room, hair dryer only upon request, etc. And for sure the breakfast that is included is far fr0m being at the expected level (really basic and minimum options). It's a shame since a few things could bring this back to better days.

Stayed in April 2022

They never responded to my request to come in a day early. The room smelled like mildew. No hand towels, washcloths, glasses or conditioner. Had to call the front desk 3 times to get toilet unclogged. When it was fixed, the guy left a big puddle of water in between the toilet and the tub. Last night the tv wouldn’t turn off. We just unplugged it. Breakfast for $10 was green, dry scrambled eggs, chicken nuggets and fried Yucca. definitely not worth the money.

a/c worked well. not noisy

Stayed in April 2022

I just liked personel reception desk service

I was at room no. 309 The rug was dirty it needs replacement The bathroom damaged The shower broken Bed not confortable Closets and cabinets old fashion and not usefull There was not refrigeraror at room There was not safe box There were not towels at room I had to call to inform of this

Stayed in April 2025

No windows

The staff at the reception was super helpful

Stayed in April 2025

The whole hotel was very humid, everything got a little damp, even inside suitcases. The carpet smelt because of it a little. It didnt bother me, but some of the people that were with me got allergies. The shower curtain didnt help and bathroom got soaked during bathing time.

Location was perfect! Staff was very kind and helpful. Pool area was also very nice.

Stayed in April 2025

The welcoming staff, especially Ivan and Nathan.

I loved it.

Stayed in April 2025

The hotel is old and smell weird around corridors I think is the wet carpet. Tv didn’t have local Chanel’s and you have to use the Netflix, Amazon prime, etc I don’t like the idea to enter my password in the hotel. You can’t control the air conditioner by yourself you have to text by WhatsApp and then they sent someone to fix it. The price is fine but I will not come back.

Stayed in April 2025

I have 0 complaints everything was perfect

Location was good and the view is beautiful, however the front desk gentleman made it better very good customer service he also spoke english so that was a plus he even helped out while i was at burger king nxt door 😊.

Stayed in April 2025

The hotel is very old and smells bad. There were cockroaches in the room and they refused to change it. There was no hairdryer and even no towels. When we asked for them, it took several hours to bring them. The staff is extremely unhelpful and slow. When you ask for something they never respond. I do not recommend the hotel at all.

Stayed in March 2025

I feel like the receptionists are racist because I was the only black person and they didn’t even attend to me when it’s my turn . So I left and stay at studio coliving where I was feel appreciated spending my money.

Location was nice

Stayed in March 2025

The hotel seems to be old and the room has a very strong smell. Some time, the smell is so strong and make us difficult to sleep. We even found bugs several times inside the room during our stay. The carpet definitely needs to be changed.

The location is convenient and right at the downtown core. It is very close to shopping and restaurants.

Stayed in February 2025

It was run down, no towels in the rooms. We had to ask twice at reception. No hairdryer in room. No fridge in the room. The flat we were staying on and the room smelt very damp and humid as it ir had recently been flooded with water. Bugs kept coming out of places, and in general it didn’t give the impression of cleanliness. Breakfast was average. The climate control in the room was either freezing cold with the aircon or stuffy since no windows would. The pool area and pool looked dirty so we didn’t want our kids to go in!

Location was great

Stayed in March 2025

The mats in the room were dirty and then we always had to ask for towels as well.

The mats in the rooms were unclean. The hotel should invest in changing those mats. That is not acceptable.

Stayed in March 2025

Rooms and locations

Staff was nice and good breakfast

Stayed in March 2025

Bathtub was peeling, lamp cord was cut, refridgerator was broken, power outlets were broken, some bugs in bathroom area, old, work furniture

Good Breakfast, good location, warm shower, good WIFI

Stayed in March 2025

It would have been great if there was a mini fridge.

First of all, staff is super friendly and speaks good English. Upgraded our room for free of charge which made our stay a pleasant one. Good breakfast, closer to plenty of restaurants, pubs, bars, shopping malls and etc. it has an open area with a swimming pool for a relaxed time.

Stayed in February 2025

The room #114 was infested with roaches. Crawling all over the counter and in the bathroom. I killed them and more came out.

Stayed in February 2025

Many roaches on floors and walls in the bedroom and lobby. Kitchen was disgusting. Dirty walls

Nothing

Stayed in February 2025

Kitchen staffs was’nt pleasing. A/C was too cold and couldnt turn down.. no heater in the rooms.

Front desk staff was nice… i love that the location is in the city….

Stayed in February 2025

only thing was my problem...in my room 503 the glass was not clean so I couldn't view outside good it was musty wanted to clean so I can view outside.

I love it there an definitely coming back

Stayed in February 2025

Could have been cleaner

Nothing especial

Stayed in February 2025

- Our first room stunk of mould/musty (asked to move and the alternative room on a different floor had the same issue) - Old and needs a do up, everything looks tired.

Staff were very friendly and super helpful. Breakfast had great variety

Stayed in February 2025

Always had noise from water pipe in the ceiling. Did not get hot water from shower.

Neat and clean

Stayed in February 2025