The bathtub faucet in the bathroom was not changed from the bathtub to the shower.

The location is exceptional

Stayed in July 2024

El olor es horrible , piscina no estaba disponible

Stayed in July 2024

The phone in the room did not work. There was no safe in the room. There were no towels in the room & I had to walk down to reception 3 times before I got towels. No floor towel for stepping onto when u get out the shower. Carpets are in serious need of replacement

Location is great`. The undercover parking is a big plus. The staff were very friendly

Stayed in July 2024

Carpets was musty and act up our sinuses

Stayed in July 2024

The dining room staffs are not welcoming and they need to wear hair cover. There were 3 instances that my food had hair and I manage to take a picture of the last one. They hardly give you towel, I stayed 7 nights and my towel was changed once.

The rooms were clean.

Stayed in July 2024

There weren't towels. They answered they were not able to provide towels because the passengers stole them. Incredible! After fighting with some of the staff, they gave us some rotten towels with holes. The matresses are not confortable. Not a clean enough place. An abandoned hotel. The pool was out of service. The shower didn’t work.

The breakfast was a very good one

Stayed in July 2024

The TV was old and just had cable TV, the remote didn't work, but they did change it for me, the carpet is reaaaallly nasty and dirty. The furniture is very very old AND THE PIIILLLOOOWWWWS WERE SOO THIN. No telephone in the room, and no sofa to sit.. The hotel needs new furniture urgently. At least the room I received.

I loved the pool, the staff is very kind and always willing to help. The rooms are big and every room got a bathtub which I love because I have kids that can play there, the door has a lock that also prevented my kid from opening the door, which others hotels don't have. It's an old building and the aisles are very beautiful. Mostly every power outlet wasn't working properly. The hotel is beautiful.

Stayed in July 2024

The staff is incredible. They are very professional, kind, gentle, helpful, and beyond. Muchas gracias a todos.

Stayed in June 2024

The shower curtain had mold and it didn’t seem very clean. The pool was closed, hotel should have informed us in advance. Not enough towels.

The location of the hotel Staff was nice Food was good

Stayed in June 2024

The carpets had a very musky smell, the kind of smell from fabric that has gotten wet and never fully dried. The entire hotel, has carpets and entire hotel smells this way. The hot water works on and off, we have to constantly request for towels, and entire room seems dusty. Honestly it has nothing to do with cleaning staff but rather the furniture is simply old. I had to cancel my last night due to the smell in hotel, which caused my allergies to act up. Despite all the negatives the main reason was the carpets, if not for that I would have kept my last night stay

.location Is great, staff was very helpful and understanding. Despite all our complaints they did thier best. I guess the rest is up to management to fix.

Stayed in June 2024

No complaints

The view was amazing and the staff were polite and very helpful. The breakfast was very good and it was different dishes throughout the days. I would definitely visit again

Stayed in June 2024

Horrible!!! Never go to this hotel!!! From playa Venao, after 8 hours in the taxi, I arrived at the reception with my baby and the receptionnist couldn't find my booking. I showed my number and finally she found it. Then she told me she could not accept us because we have a dog. OK it is my mistake and I understood. But it was inaceptable that the receptionnist asked us to go out from the hotel immediately!!! My dog was quiet. First of all she didn't help us to find another hotel and then she put me away with my baby!!! It is not professional and not worthy of a human being, it really shocked me!!!

Nothing

Stayed in June 2024

The pool closing time and the breakfast was the same thing everyday

It’s in a central area

Stayed in June 2024

Room was dirty blood on the carpet bed food have through it damp we moved rooms would not stay again

Stayed in June 2024

Comfortable and quietly. Good breakfast.

Stayed in June 2024

Smell ugly about room and they entered the room without permission

Location

Stayed in June 2024

The room was damp at all times. Bathroom floor was constantly wet until figured out why leaking hand held washing shower head house keeper didn't spotted the issue solved myself.

Needs modernization got the room no towels had to go to reception to collect towels, hotel has no balconies windows locked tight no way to get outside air in the room, carpet stained

Stayed in June 2024

Need more breakfast options

Clean, family friendly, excellent service, excellent staff

Stayed in May 2024

THE CARPET AND PILLOWS SMEEL BAD, Air conditioner wasn't working properly.

Stayed in May 2024

Room 307 was in disrepair: strong mold smell, incredibly high humidity in the room, visible water leak damage and crude repairs on all sides of the bathroom walls, ventilation fan in bathroom not working, mold growing on the wall in multiple places in and around bathroom, squeaky ancient spring mattress, only 1 towel and no mat for 2 guests. Replacement towels were old and ragged.

The huge bathtub is great and the retro elegant vibe of the hotel is very comfortable.

Stayed in April 2024

The room smell bad and the sheets and pillow not clean

The pool is nice the room was big

Stayed in May 2024

Maybe, it is an old building and there is a lack of maintenance in the external part

The view from my bedroom was amazing to other well known buildings of Panamá The staff was very kind and helpful Next to the reception area they have a company to provide tourism services, it was so nice for a full day trip included the Panamá Canal They help us to save our bags for some hours after the checkout, it was very kind. The location is very good, in the heart of the financial area

Stayed in May 2024

Was old and with mold and humed

The location and swimming pool

Stayed in May 2024

The hotel is in bad condition inside and out. I had a broken lamp and dangerous desktop lamp in the room. The other light on the dresser did not work. It is VERY, VERY HUMID AND MOLDY. They have an inadequate humidifier in the hall (I emptied it for them 6 times.

The staff, in general, were very nice. The room was very quiet as well.

Stayed in April 2024

Nothing

Was awesome

Stayed in April 2024