worst service and food I have ever experienced.....

great location for exploring nature

Stayed in August 2024

not apply

the rainforest and mountains

Stayed in July 2024

Food, quality was not beyond average. Staff was not nice, service bad, unfriendly. At one occasion we were asked to drop our pool towels before the elevator, being soaking wet, who does that? They were scared that we’d steal them, although they took our IDs as a deposit. Would not go back.

Pool

Stayed in August 2024

..

Room forest view

Stayed in August 2024

The food was average at best, and we found the service to be consistently slow. The tours offered were excellent but could have been been better organised, explained and more flexible. For example we went to the Discovery Centre (which we'd recommend to feed the hummingbirds). The shuttle leaves the hotel at 9 and picks up again at the Discovery Centre at 12. Its a 40 minute drive so that doesn't give you much time especially if the drivers are late (seemed to be a pattern) and then dropped us 2km from the entrance telling us that cars were allowed to drive further. We saw multiple cars drive to the entrance. Since we were the only people on the shuttle we asked if there was any flexibility in picking us up later. There wasn't. We stayed until 4pm and got a taxi back. That said I'd recommend the 2km walk as we saw a lot of wildlife including monkeys and the Dsicovery Centre was excellent. Just be aware of needing to walk.

The size of our room was brilliant and we requested a high floor to get a good view over the canopy of trees. It didn't disappoint. Within 5 minutes of being on our balcony we saw toucans, aracari and monkeys! We did the golf buggy tour with Carlos too which was a fun little tour and Carlos was just generally excellent our whole stay, pointing out wildlife to us. The pool with the view out to the Rainforest is brilliant. Liked that there were lots of free tours available too. We did the Sobernia one and the Discovery Centre.

Stayed in June 2024

No towels in the room Hot temperature during the party in the lobby

Everything was clean

Stayed in June 2024

Excelente 10/10

Stayed in May 2024

Friendly staff! Beautiful views engulfed in nature.

Stayed in June 2024

Very Bad. Nothing

Stayed in April 2024

The a la carte food in the restaurant was seriously disgusting and way too expensive. After complaining we didn't pay for the pizza, but even for two swampy burgers we paid 45,- dollar. Tours were not available. Rooms are noisy, bathroom tiles broken, shower does not heat etc. Never again.

location

Stayed in May 2024

The AC has one temperature setting and is a bit cold. We weren’t able to open our balcony door.

Clean, spacious room with comfortable beds. Very quiet while we were there during the week. Excellent breakfast. Easy parking.

Stayed in February 2024

The bad: the rooms are really rundown and probably date to the 1990s. All the walls/furniture are marked. The sliding doors are broken. The smell in the room is overpowering, needs a good airing out. Rooms need a complete refurbishment to even be close to 4* quality. This feels like a 1* at best. Air conditioning vents full of dust - horrible to be breathing that in. Place needs a deep clean after upgrading the rooms with some basic repairs. Carpet in the hallways is ripped and a trip hazard. Elevator doors slam on you, don't stick your hand out to hold for someone as there are no sensors. Breakfast was included and was basic, at best. The hot food was covered in grease. One day, there was a company group that took over the entire pool and pool area. No where for a guest to use the facility which was disappointing. Overall, this was not worth the price of the room at all but unfortunately you are held captive as there aren't any options in the area and no other food options without driving. There are weddings on the weekend. They didn't bother us, even though others complained.

Really mixed feelings about the place. The good: location is key - loved being in the rainforest, hearing the wildlife and close to the national parks and Gamboa as well as the canal. The staff in Mulligans bar were excellent and always had a smile. The bed was ok and the shower had good pressure/plenty of hot water. The butterfly sanctuary was fabulous - much better than Gamboa's.

Stayed in April 2024

We had a great time, such an amazing experience to see nature just 30 minutes away from the busy city life. Patricio was very helpful in booking our excursions. We added the all inclusive package and food was good. Heriberto was the tour guide for the senderos walk, he was very knowledgeable and extremely funny. We learned and laughed- a great combination. Will come back with other family members.

Stayed in April 2024

The fact we work hard to pay to stay somewhere like this, no locks on balcony doors, safe not working no furniture on balcony and balcony railings disgraceful, paint peeling, tiles broken in swimming pool loose steps, really everything old and run down, can not seem to upload all the photos I took. Food in Buffett disgraceful DO NOT DO ALL.INCLUSIVE, use a la carte restaurant if you still decide to go here. The staff in the restaurant had to be the worst. On a 4 night stay not once did a member of staff come over to ask us what we wanted everyone had to go to them whether the individuals were inside or stood in clusters by the door. Staff need serious training and if you don't speak Spanish forget this hotel. Seem to focus more on the weddings than the paying guests booked at hotel. I wish I had read the reviews before booking. Did ask to speak to a manager but just got reception and goodness knows what the guy who does sit at reception all.day at an empty desk with his lap top does because he certainly didn't want to help, have stayed.in many hotels around the world but this is up there with the worst.

Difficult to say so unhappy with everything but I guess I would say the view from the room was beautiful and the golf buggy tour and the cleaner that did our room. Only member of staff that was consistent and hard working and maybe bar supervisor but he seriously needs to train his staff.

Stayed in March 2024

Climatization was too strong in my first room, so I was freezing. Fortunately, I got another room next day and it was good. The place was very crowded and noisy during my stay because there was a wedding. It didn't give me envy to go to swimming pool or on the hotel terrasse.

Personnel nice and friendly.

Stayed in February 2024

Awesome location right next to the rainforest, helpful staff, comfortable room, good breakfast and good restaurant. Shuttle to the Panama Canal was simple.

Stayed in March 2024

Noisy, loud equipment, loud airco’s, loud music everywhere, parties and weddings, wasteful, plastic cups & toiletries, feeding wildlife etc. For a hotel close to a NP it is far from sustainable and contributing to a more healthy planet.

Close to the NP Soberanía & Gamboa, nice guide Sergio, and great vegetarian cooking by a chef.

Stayed in March 2024

There was a big wedding in the hall of the hotel, so upon the arrival, we were not able to get any information about the hotel - such a noise Next day personnel at the reception were not able to inform us about offered activities, the possibility of trips - there should be a written list about this not to ask and ask for details The staff of the restaurant was very unprofessional but the kitchen was quite tasty Dirty pool

Excellent location, good breakfast

Stayed in February 2024

The only thing we noticed was the 2 pools were not clear. They were foggy looking and you knew there was chlorine in them but the water was murky

Very beautiful facility with nature at your door. Comfy beds, great water pressure, quiet in room

Stayed in February 2024

Terribly wherever you look and what ever you ask for

Location

Stayed in January 2024

I would have liked a magnifying mirror in the bathroom and more lighting in the bedroom.

The room was very large, beds comfortable, shower strong and hot and the view was spectacular. Included buffet breakfasts were very varied with excellent fresh fruit choices as well as hot options.

Stayed in January 2024

There were no free seats at the pool. In the room, the electric outlet fell out of the wall. The reception desk is organized terribly: a huge crowd, it’s unclear who to stand behind. It is difficult to find food for allergy sufferers in the restaurant and at breakfast.

Very tasty breakfast. Amazing excursions: be sure to take them all! Beautiful hotel and location. Nature!

Stayed in December 2023

Staff barely spoke English or not at all to understand their English speaking guests. Rooms were missing items that were advertised in the reservation. Had to call and wait for simple towels which they removed from the room during housekeeping and not replaced. They charged me for a nights stay even though I messaged ahead to confirm the change in my flight’s itinerary and they also confirmed in person when checking in. Which I believe could have been better handled if the hotel representative could understand English. They say yes to many things without understanding. I witnessed this with other guests as well.

Beautiful location with a great opportunity to be a valued hotel.

Stayed in January 2024

We ordered some food from the room service

Stayed in January 2024

Decoration

Food

Stayed in October 2023