We entered unclean room. Tub was dirty, blood and hair on the pillows, mold on the chairs and AC unit. Bugs in the room from ants to spiders. In addition we were left without food, water, AC, and lights for 4 hours with no compensation and no transfer to different resort. Front desk staff was not helpful at all! We asked for bottles of water and the ones brought to us smelled like vomit. Mattresses were continuously being switched out due to bugs! Food was the same everyday. If you did not get to breakfast by 8 you’d be without breakfast meat. Wait staff in dining hall was not attentive. Definitely do NOT recommend this resort also I will not be staying at anymore RIUs.

I liked leaving this property. The views were decent.

Stayed in July 2023

I stayed with 3 other gentlemen . I booked a 2 queen room back in April. We received 1 king and on extra bed. Staff never brought extra bed laundry bags or refilled liquor that was almost empty @ check in. Check in had a 2hr line after a 2hr drive to resort

I liked the cleaning staff and the food staff. Front desk management was never any help

Stayed in July 2023

Power was out for hours. The food wasn’t that great and the staff didn’t have a lot of patience with anyone that didn’t speak the language, not everyone, but most.

The fruit was delicious , and the buffet had the best service.

Stayed in July 2023

I didn't like the food much, but u had options

I like the night entertainment very much and how it involves the kids

Stayed in May 2023

Food was amazing, the room was big and very clean, the facilities were great, kept the kids busy at all times; the beach was clean and so relaxing; the night show for kids and adults were a big surprise! We are definitely coming back in the future!

Stayed in July 2023

Towels and bed clothing smelled wet. Food quality was poor. Show was disappointing.

Stayed in July 2023

The rooms are run down furniture is run down. service in room and cleaning staff was a huge let down alcohol bottles, all empty in the room, the whole week, no conditioner, no shampoo in the room until we asked. room smelled of mildew and was very pungent and uncomfortable

 property is at a great location with four pools right on the beach

Stayed in July 2023

The staff and the communication with it.

The location

Stayed in July 2023

The only thing that couldve been better was the location of the room, it was kinda far away from the eleverators but it wasnt that bad

I loved everything from the food,kto the roomd, to thedrinks, to the convenience!

Stayed in July 2023

Everything was good and nice.pool area foot people.i love Everything.

Stayed in July 2023

Room wasn’t as clean. Bugs in the bed.

The food was decent, lots of choices. Location. Drinks. Beach was really nice.

Stayed in June 2023

I did not care that the rooms were not as cleaned and maintained as the public areas in the facility. They lacked a lot of maintenance. For example, our door did not lock from the outside nor the inside. We had to call someone to get it fixed 3x, we wasted about 5 hours of our time. We also had a family walk-in on us. The beds were also super small - they stated full size, but they're more like an XL twin size bed. My husband and I could not even fit on one. Beds need to be queen size like most hotels - especially for those who travel with children. We also had no liquor in our room - from the 2 bottles - one was completely empty while the other had about a shot worth. Overall, more maintenance in the rooms. I should have taken more pictures, but we had loose wall hooks, no light in the shower, dusty fan, mold on the headboard. They definitely need some TLC. In addition, entertainment/shows could be better. The dancers were great, but we would have loved some more Panamanian culture in the presentations. They had a carnival themed night, and we were expecting glitter and feathers and elaborate costumes like they do for carnivals in Panama, and instead, it was dark, with some kind of Malificent theme. How in the world does that represent carnival? 🤔 I would say less sexy and twerking, and more family-friendly Panamanian culture - or at least a balance of the 2.

The food was amazing, the drinks as well. The staff were very attentive. Staff kept the pools and every public area in the facility very clean.

Stayed in June 2023

From the customer service to the facilities were horrible, rooms were unhigenic. There were roaches in the room. The receptionist gave us the wrong room someone almost walked in on us getting dressed. The lights went out while eating for 10minutes and came back, then like 3am the lights went out again for like an whole hour the room got hot. We saw a snake. The room had a funny smell like of humidity and the towels smelled nasty every single one of them.

Pool

Stayed in June 2023

We enjoyed our stay for the most part. The electricity went out a few times during our first day and night, so that wasn’t so great but the pool area and activities were plentiful. The food was good, a decent variety. The rooms have some wear and tear. My sister traveled with her family and their door lock would not work so there was a lot of wasted time in getting it reset and then fixed. Not once did they offer a discount even though hours were wasted. We will see upon check out.

Stayed in June 2023

The a/C broke, and there was no communication from the front desk. We called several times, and no one answered . A lot of people checked out, and we were very close to doing so. The a/C was out for 3 days.

The pools and the entertainment from staff

Stayed in June 2023

We arrived early, but our room was ready 2 hrs after. First thing first room wasn't ready for the next guest, bathroom floor was soaking wet,the balcony access door was stuck and we couldn't open the door. No towels,we tried to reach the front desk but our phone wasn't working either Hair dryer wasn't working either All inclusive not so sure Main restaurant was accessible during certain hours but the other specialty restaurants were completely unaccessable. Staff was very rude when guest ask questions about it 🙄 very disappointing I'll have to emphasize that this is not my first RIU vacation stay but for far the most frustrating experience.

Definitely, location is a +

Stayed in June 2023

The food was hit or miss. The restaurants are first come first serve so even though we got their early we still had to wait. Some restaurants not open on certain nights.

Gorgeous grounds

Stayed in June 2023

I requested 2 beds and made reservation for 2 adults and 2 kids ... Got to reception with only one bed and no kids on reservation HUGE INCONVENIENCE because ofcourse amount we had planned to pay increased

Stayed in June 2023

The Elevators are centrally located. But you have a long walk to get to the rooms and back to the restaurants, pools bars or beach. We were on the 6th floor, in one of the wings on an end. An elevator on the end of each wing would be great.

We enjoyed everything, plenty to do at the resort. Good food at the buffet and restaurants. Meals are leisurely and so enjoyable. Coffee was great. Room was stocked with drinks.

Stayed in June 2023

The pillows in my room was dirty. Like how didn’t u realize that you put dirty pillow cases on the bed? When I called and asked to get them changed plus I had to ask for extra pillows bcus the pillows were so flat they took forever to bring them. The towels were not fresh at all, I did not like the smell and I would’ve preferred white towels.

The food was cold at the buffet, the location is almost 3hrs from airport. It wasn’t worth the drive

Stayed in May 2023

property is old needs update, the beds are small not really queen or full size beds

service was good

Stayed in May 2023

All seafood had pepper and bell peppers. Some people are intolerant to them.

The events and the facilities.

Stayed in May 2023

La Playa

Restaurante Balboa

Stayed in May 2023

Check in process too way too long.

Restaurants

Stayed in May 2023

Outdated rooms, holes in the walls, stained bathroom fixtures, ripped off towels with holes, horse excrement all over the beach and zero flexibility from the front desk staff when we asked to check in early for the reason described here.

Nothing.

Stayed in February 2023