The whole description / hotels facilities ad is not true. The rooms are old, used up and moldy. Tiles broken and wall plaster flaking off. The paint has yellowed out. Felt like it's been this way since the 70s. Sofa and chairs stained and needs replacement. The promised equipment ( coffeemaker, ironing, clothes hangers etc ) are non existent. Not even a hair dryer u can expect. Only a small fridge is provided . You are renting a used up room with bed and desk but not even 3* hotel furnishings are to be expected. We were offered several rooms and checked them. All the same. I was told even the description of the stuff / rooms are not true and the manager would eventually correct it. All in all seedy place but the receptionist was really nice. The place is max 2 stars acc European standard and a value of 30-40$ a night would have been fair and enough . Wouldn't return again especially not with a family.

Location ok and free parking.

Stayed in April 2024

The bathroom was all broken, almost no hot water and breakfast always abysmal

The room was spacious and the bed was very comfortable

Stayed in March 2024

Another guest was given a key to my room and entered my room!!! I did not know that other guest in any way. Luckily it happened while I was awake and in the room. I went down to the lobby and they said that they gave the key to the other guest accidentally. Never had something like that happen to me ever in a hotel.

Good value for money (but only at the discounted rate that I had)

Stayed in February 2024

Excellent servive, the hotel is near many restaurats

Stayed in January 2024

The TV did not work in our friend's room or in our room. The maintenance man repaired our TV but it soon stopped working. Our friend's room also had faulty AC and the door didn't close properly.

Breakfast was good, they made us an omelette to order, but overpriced.

Stayed in January 2024

too much scrambled egg and apples for breakfast. Could include bananas and omelets.

good location and courteous staff

Stayed in November 2023

Nice staff, big room with a nice view. Nice and helpful staff.

Stayed in October 2023

Big room, nice view, comfy bed

Stayed in September 2023

That there wasn't microwave in the room

Everything was great staff was friendly room was clean etc lovely stay will definitely be back

Stayed in August 2023

The air conditioning was extremly loud!

The suite had everything we needed and was well located. It had many TV channels (we wanted to watch the Women's Workd Cup!) and the location was perfect.

Stayed in August 2023

N/A

Everything was exceptonal.

Stayed in June 2023

Reception staff I love the girls, the food Not so good.

Stayed in May 2023

Nothing

room

Stayed in May 2023

Can add small towels.

Great location by the Metro and a wonderful safe neighborhood. You are a walking distance from famous fast food or great local places. I got much more room and the quietest sleep, amazing shower.

Stayed in May 2023

nothing

Stayed in May 2023

location and price

Stayed in April 2023

Location. Room was dark and had to request 2 additional lamps. 1 Bed was broken on one side.

Friendly interaction with staff. Close to Fast Food restaurants

Stayed in April 2023

We love Geronima 💥

Stayed in May 2023

Food

Front desk beautiful ladies, very courteus

Stayed in March 2023

The chipped tiles and the hole in the wall at the lower entrance of the shower.

Breakfast, room and location were excellent. And the staff was very hospitable and accommodating. I reached at the Hotel very early in the morning and was granted permission to the room before the check in time.

Stayed in March 2023

At checkin we were told that we should be moved to another hotel. Allegedly because the air conditioning on that floor had failed. We were then driven free of charge to a nearby hotel. Unfortunately, we had to wait a long time and the information flow was quite poor. We had to ask everything ourselves - to which hotel? Is the location safe? Why are we being transferred? The replacement hotel 'Exe Oriental Panamá' was very nice. The staff there also much more helpful and friendly. Unfortunately, when we checked out, we had to make sure that Victoria Hotel would cover the cost of breakfast, which was included in the original booking. The highlight came two days later: Victoria Hotel has indicated on booking.com that we had not arrived, but does not want to charge us for it. Does someone want to avoid the fees of booking.com? All in all, not an acceptable procedure. Therefore, it was the last time I booked here.

Stayed in April 2023

Found the back of an earring in one of the beds

Nice people. Comfy room.

Stayed in March 2023

i noticed the bed sheets under the cover had some dirty spots in different part of the sheet

everything was so neat and nice, check in was really smooth and fast

Stayed in March 2023

The room smelled of mold, no hand towels, called to get emergency help and name of hospital only to be told that we had to pay extra for the help. We used uber to go to san fernando hospital for treatment. There was no hair dryer in the room. Pieces of the wall was falling apart. There are no windows that open. There was a roach in the bathroom.

Stayed in February 2023

The rooms and furniture are old. The breakfast is not like the standard should be. A lot of Plastik and the room is like a student mensa. The personal at the Rezeption is not very friendly and helpful. I would not recommend this hotel.

The bed was comfortable

Stayed in February 2023