The staff were extremely rude and unhelpful, and the outsourced laundry service cost us over $190 USD, which is absurd, and they couldn't have cared less. They should have advised about the extreme charge we were likely to incur as at previous accommodations, it was only $15 USD. I wish for a refund due to the overall terrible experience we had at this hotel and will not be returning in the future and advise others to do the same!

The location and the room were adequate

Stayed in September 2024

The hotel is very conveniently located, plenty of restaurants and venues nearby. Very good breakfast, às well às room service. Attendance beyond expectations, conciergerie extremely well mannered and helpful. Definitely recommended.

Stayed in July 2024

We had a second booking with the property which was canceled without reason 10 minutes before our flight to Lima! We had to book another place in a rush. They didn't answer the phone or messages, absolutely bad service. I wouldn't recommend anyone to book with them.

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Stayed in July 2024

Room was outdated. Hotel was unresponsive when selecting bed configuration choice. They send out an automated response after booking, but never respond after that. The AC wasn’t working. Even though its winter the room got very hot with no air circulation. Their AC system is just opening the vents in the room. Phone wasn’t working to call reception.

Room was very big and spacious. Breakfast was ok and they do replenish until the end of the breakfast time. Beds and pillows were comfortable. Great location.

Stayed in July 2024

The windows (2 of them) trying to block the noise but not very effective. Being on the first floor right on the road can get noisy. Breakfast left a lot to be desired. And very few staff spoke some English. Not enough plugs in the room! As i sleep with a CPAP machine in order to keep it on, we had to unscrew the lightbulbs of the bed side tables as the socket was with the lamps switch!!!

The Room was amazing and the bed was very comfortable. The location is very easy with lots of restaurants and shopping around.

Stayed in July 2024

When we arrived at 6.30pm we were told that there was only 1 small room left, yet we booked a double/twin size room months in advance. The staff offered to help us find a new hotel but we thought it was too late. We asked for a discount as the room was very small but they denied us.

Great location

Stayed in June 2024

No

Stayed in May 2024

Staff very unfriendly and unhelpful, never greeted us as we walked past the desk with a simple hello. Were told if we sent laundry by 10am it would be back later that day (this is also what the laundry sheet says) but it actually took 3 days. We had to ask 5 times about our laundry and they refused to give us our money back for this after the delay.

Spacious rooms, huge bed

Stayed in June 2024

we had contact prior to arrival 2x to confirm the room type and requested bed options, upon arrival it turned out the room was not available; it was given to a friend of the hotel owner (!!!!!) the guy at the reception tried to help us find another hotel but thats just rediculous, something went very wrong and instead of covering for the extra costs of the other hotel we had to pay it for our selfs, but booking cant help us because we had a normal receipt and not a special receipt!?!? one big drama show that should never happen, feel ripped off.

Stayed in May 2024

n/a

nothing really,, staff told us rooms with the specifications booked are unavailable and you can cancel, no problem 😅. that’s the spirit, that’s the service 🤪.

Stayed in June 2024

We booked a large room with a spa bath for our honey moon. The room was spacious but very outdated. We were hoping that the staff May have prepared the room especially for honeymoon but sadly not.

Nice spacious room, friendly staff

Stayed in June 2024

Breakfast was really good, the staff was amazing and the rooms were very spacious, clean and comfortable

Stayed in June 2024

the night receptionist was very helpful and pleasant... he even went beyond the call of duty assisting in finding areas and restaurants

The service was excellent

Stayed in May 2024

They are not formal, cancelling reservations with two hours notice. They did not arrange for recommendations or movement to an alternative and instead said "we're sorry but you can't stay here, bye"

I did not get to enter. They cancelled my reservation two hours before the scheduled check in leaving me stranded when I arrived from the airport.

Stayed in May 2024

The room was very noisy through until 1am and then started back up at 6am. The price of the room was reasonable but then I was hit with hidden charges when I checked out which doubled the cost of my stay.

The location is very good

Stayed in May 2024

They overbooked us for a room that wasn’t available and we never got to stay, only got a free juice out of it. Didn’t tell us until we arrived was disappointing.

Looks nice but never got to stay, they messed up our reservation and didn’t tell us until we arrived day of and had to find something else last minute.

Stayed in April 2024

Nothing

The room was very large and comfortable. The staff were very helpful and it’s in a great location. It’s a bit old school but really nice.

Stayed in April 2024

beautiful hotel

Stayed in December 2023

Parking a little far off

Everything

Stayed in January 2024

No pude hacer early check in

Servicio en general y las instalaciones

Stayed in October 2023

I arrived at the hotel and they told me that my room is not ready- and I can stay at their sister hotel (Classic Hotel) for the same rate. The room was really disgusting and not worth 60usd. I contacted them with my concerns several times but no one responded

Nothing- i was moved to another hotel which was disappointing

Stayed in September 2023

We were don’t when we arrived we have free upgrade. This was the opposite. We were out in a room with older fixtures in the front of the building without noise cancelling windows. We were kept awake all night with noice on the street. When taking a shower the water didn’t drain, unless manually manipulated. Also the outlet’s didn’t work properly.

I didn’t

Stayed in September 2023

Nothing

Everything was super! The staff was excepcional, the hotel was beautiful and the locación was perfect!

Stayed in July 2023

Avoid at all costs ,this place is a scam!! They're supposed to refund me my money for more than a month but I haven't received anything yet... Initially I booked 3 days but checked out after the first day because of the complaints below, which they agreed and even shortened the booking.com reservation. I was supposed to get the remaining days but no luck yet and booking.com is not helpful either. Me being the inventor of electricity is closer to truth than this hotel being 4 stars. They don't comply with a lot of requirements and clearly lie in the booking.com listing, I'll give some examples below. I booked "Superior Double or Twin Room" which had the description "This room features a double bed or 2 single beds, an iPod docking station, elegant furniture, traditional Peruvian art objects, a workdesk and a hydromassage tub." - The room I got was a monstrosity of two king sized beds combined, not a double bed or 2 single beds. - Because of this the wall socket near the bed was covered and inaccessible. Remember this is a requirement for 1 star hotel, let alone 4 - The linens were dirty, there was unidentified black stuff on and in the sheets - The room had a heavy unpleasant smell - No air-conditioning, it's only a super loud fan that doesn't cool at all - Not soundproof as stated in the facilities, there was a huge gap in between the windows even when fully closed which let all the noise in.

Only the location

Stayed in June 2023