Good

Good

Stayed in September 2023

Rooms a bit tired and dated.

Great location for visiting the main sites in the centre of Lima as all within walking distance.

Stayed in November 2023

None

Everything was good

Stayed in November 2023

Front desk persons are not that well versed in procedures. The checkout persons had a nice jacket on, but it missed 2 buttons. His manager should have caught this.

Surprised how little people spoke English.

Stayed in November 2023

The street was quite busy and noisy so I suggest staying on a higher floor.

The room was large and spacious and the staff were helpful. The location is very central and easy to access.

Stayed in November 2023

Unpleasant surprise - door to the small balcony closed forever. No swimming-pool. This Sheraton is worse than other Sheratons in the world.

It was the best hotel in Lima ... 20 years ago. And this you can feel, everything is Ok but old. Comfortable rooms with wery wide beds. Price lower than in hotels in Miraflori. This hotel is ca. 15 minutes walk from Plaza Mayor. Just near a mall. Breakfasts very good (big choice, everything fresh and tasty). Service professional and kind.

Stayed in October 2023

Breakfast runners/waiters need to be more alert. Since most people drink coffee and/or tea, in the morning, all tables should have a coffee cup and tea spoon on the table. For instance I requested a cup of coffee for my table, waiter brough the cup and not the coffee, until I call their attention. I also noticed that the lobby have only four chairs and one ambient, I believe is too limited. I would recommend to have more lobby seating arrangements, since this main floor have a large open area.

Breakfast good enough but not excellent. Need more variety on breads, such as having wheat bread.

Stayed in September 2023

There was no coffee maker in the room.

Very nice business hotel in top location. Classic style, good bed.

Stayed in October 2023

People at the desk, when we arrived was ok but at the time of checking out horrible, the person didn’t know what he was doing . Really bad.

Clean, confortable, good location and spectacular

Stayed in October 2023

We just wanted somewhere central for an overnight stay before flying on to Columbia. Hotel and staff were good. Peru were playing football and the option for dinner was only a buffet which we passed on, eventually finding a Pizza Hut in the adjacent shopping mall. Breakfast was ok without being special. I always prefer to make my own cup of tea but not here. Initial credit charge confusion was sorted after a few days so overall for what we paid it was ok.

Stayed in October 2023

There were quite a lot of things missing that you’d expect of a 5* hotel. To start, the pool was closed due to weather, although it was sunny and warm. There was no body lotion or hair dryer, so we went to reception to ask for it. They told us they would bring it up our room in 10 minutes, but it never arrived. This happened in two occasions. The checkin and checkout process was extremely slow, even though we had everything prepared. Although it seemed like there was a lot of variety, 30 minutes before closing there was very little left as they did not restock.

Location was good and the valet people helping with the bags were very friendly and helpful.

Stayed in October 2023

everything was fine

I had training about my job.

Stayed in October 2023

Inflexible

people en desk are regular

Stayed in October 2023

The organisation at check-in. Three clerks, before us a huge group with vouchers, not queueing, disorganised. Because of this me and two other couples had to wait over 35 minutes (!) to get assistance. Why not have two clerks help the group and the other help regular guests. Worst check-in experience I ever had. After a twelve hour flight this is not what you expect in a hotel like Sheraton.

The room, comfortable beds, great bath and shower, excellent breakfast and staff there. The location is perfect for visit to Historic Centre, is in walking distance.

Stayed in October 2023

Carpets are old inside rooms

Perfect location friendly staff

Stayed in September 2023

We didn't include breakfast with our stay because we thought it was very expensive at $18 per person per night.

The hotel was beautiful. We had a lovely room overlooking a square, where there were people dancing every evening. The room it's was clean and spacious. It's right beside a shopping centre and not too far to walk to the main square with all the tourist attractions. It is located about half way between the main Square and the fountain circuit, which is well worth a visit.

Stayed in June 2023

Room was missing a hair dryer and I had to call a second time to get one after the first time I requested it.

The hotel is in a great location, across the street from the Supreme Court, next to a shopping mall with lots of shops and restaurants that Americans would be familiar with. We were on the 14th floor with fantastic view. Breakfast was good. It was a big buffet with lots to choose from. It was within walking distance of most tourist attractions in Lima. We really loved the Water Fountain circuit and were able to walk to and from that from the hotel.

Stayed in June 2023

wrong equipment to clean carpet . HVAC system on control by staff clients do not have options to regulate temperature( very outdated

excellent service and staff

Stayed in June 2023

Variety Of food. Not internacional

Staff

Stayed in June 2023

Room was having false ceiling broken

Stayed in May 2023

The lack of beds and chairs at the pool area during busy moments.

Nice hotel, good restaurants and gym. Pool area a bit crowded during my stay.

Stayed in April 2023

the staff was very nice a particular thank to Carlota how was super nice and made our stay better!!

Stayed in April 2023

Airport Transfer was expensive.

Stayed in March 2023

It is almost impossible to sleep, because down in the square plays very loud music at night and people dance until after midnight and the trafficist also very loud.

The staff is very friendly

Stayed in March 2023

I picked up a parasite infection. I am not sure, where, as I did not use the water coming out of taps, except to shower ( careful that way). We ate at the buffet in the hotel and only other food at the hotel other times. My husband was fine. Not a good start to our cruise.

Bed was very comfortable and staff friendly

Stayed in February 2023