Ok

Stayed in March 2025

No hot water. No iron to iron the clothes in the morning. When we requested in the morning, housekeeping staff were not available to help us.

Stayed in April 2025

Despite telling them beforehand about my arrival time, I had to wait half an hour for the shuttle bus to pick me up from the airport, and had someone to call them twice...

The location near the airport. The new bakery around the corner and a choice of restaurants in the area.

Stayed in March 2025

Aircon wasn't cooling enough Very warm in the room

Stayed in March 2025

Closer to Airport.

Good.

Stayed in February 2025

It has very convenient airport transfers.

Stayed in March 2025

Unfortunately our stay was less than comfortable. For $305 AUD per night, the room and facilities were less than what we expected. We booked a standard 2 bed room. The hotel itself could use some refreshing and when we entered the room we realise the AC was busted, the TV kept powering off and the sliding door to the balcony had to be pried open by both of us. Our room was located on the second floor which is a walk to the reception. As those who have visited POM before know, it gets very hot and humid. Unfortunately when I notified reception of the AC & TV problem, they sent maintenance who then disappeared completely for over an hour without word on when the AC or TV was to be looked at properly. It took an additional walk to reception to get us moved to an additional room (no extra charge was placed which was lovely). Unfortunately, the walk to reception could’ve been prevented if reception was available via phone. We called 4 times, with no response. When we were moved to the additional room, the AC in one of the 2 rooms was also broken! Hotel staff notified us they would send maintenance however maintenance never showed up. We then went to order room service but the contact number on the menu was unavailable. So, we had to call on our private line who then redirected us to the kitchen.

The staff were kind and very courteous. Customer service was very high! More specifically, the gentlemen that facilitate the courtesy bus are very professional and polite. Location is great! Especially if you need to get to the airport. It’s less than a 5 minute spin. The courtesy bus is prompt and well maintained.

Stayed in January 2025

Spent 2 nights in a room that wasn't great for the value

Didn't have meals

Stayed in December 2024

The pool wasn't clean and hot water wasn't running in the room.

The customer service was top tier.

Stayed in December 2024

Breakfast must be served and provided to whom ,the flight is early bird ,given as a room service

AIRPORT transfers are well organised..

Stayed in November 2024

The noise from the bar downstairs went all night.

I was given a room on the old wing. Wasn't expecting that.

Stayed in October 2024

Your whole rooms have air con issues. I've been there to and from since January 2024 and nothing has changed with air-conditioning facilities. That's world war 2 issues, these air-conditioning is, that need to be rectified. Looks your a/c electrician are also lost in diagnostics with these air-conditioning systems and problems. They can't even fix it.

Stayed in October 2024

Service is a bit officious. Airport transfers stop after 8 pm. If you arrive later than that you might get stranded at the airport. Luckily the neighbouring Airways Hotel shuttle dropped me off. Booking.com rooms are also a bit smaller than direct bookings.

OK Hotel near airport.

Stayed in September 2024

- No parking space - Too noisy with kids running along the corridor and screaming in the night. Guests to be reminded to keep noise level down and consider other guests

Location closer to the airport

Stayed in August 2024

Lack of elevators and no help with luggage in the morning although we asked. Beds are just ok and the rooms are looking very tired. We had only 1 towel and had to ask twice to get another. It's ok for an overnight but would not stay any longer at this hotel.

The location is very close to the airport and is fine for an overnight stay. There are no elevators, so stairs with luggage is an issue. No-one was there to help bring luggage down in the morning. The rooms are tired but adequate for overnight.

Stayed in July 2024

I liked everything about the room, soo Immaculate

Rooms were perfectly made and clean

Stayed in April 2024

Price was too expensive for one night and it did not include complimentary breakfast. Biggest problem is the aircon controls. The staff does not know how to operate nor turn off the aircon. A manual should be placed in the room for all the siemens aircons or change them if possible. Only one set of cups for a twin share room room. They should make available tea sets for how many people a room can cater for.

Free airport transfer was good.

Stayed in June 2024

The reception or front desk attendant must properly check room guest as l was locked out unnecessary

Stayed in May 2024

Couches were very dirty and old, needed immediate replacement or upholstery work. Also, i thought some basic detergents should have been provided for a self contained unit, you obviously expect people to stay , cook and eat there so this was a concern for me

3 nights in one of the apartments, lovely setting, clean, spacious and very entertaining with the free Wi-Fi 😀

Stayed in May 2024

Airport drop-off. Driver took time to wait for me

Stayed in May 2024

The room and staff were helpful.

Stayed in May 2024

No towels and air con was not on..room very hot..no coffee making items ans also no cold water

Stayed in April 2024

No air conditioning

Love the swim in the pool

Stayed in March 2024

Excellent customer service.

Transport from airport was organised shuttle.. I had scramble egg and baked beans and was excellent.

Stayed in March 2024