Reviews of The Sanctuary Hotel Resort Spa 4 stars
Pitpit St., North Waigani, 121 Port Moresby, Papua New Guinea
#5 of 17 hotels in Port Moresby
Guests' ChoiceReview score
Based on 233 hotel reviews
8.4Score breakdown
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Cleanliness
8.8
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Comfort
8.8
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Location
8.2
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Facilities
8.3
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Staff
9.1
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Value for money
8.4
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Free WiFi
8.0
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Reviewed: 25 July 2022
Ranney
Papua New Guinea1 review8.0Very good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Staff need to smile more when dealing with guests. Your gesture is very important as it will show what service level of service you provide.
I very much liked the room, it is very spacious and
Stayed in July 2022
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Reviewed: 20 July 2022
Donna
United States12 reviews3 helpful votes7.0“I'd come back and recommend to others.”- • Business trip
- • Solo traveller
- • King Suite
- • Stayed 3 nights
The pool was too dirty to swim in while I was there. Other guests were noisy in the night and woke me up--thin walls plus tiled hallways means very echoey sounds when others are behaving badly. When music was played in the dining room, it was too loud for me to feel comfortable, so I ate in the garden (but the garden is lovely).
Breakfast was great--excellent coffee, fruit, and I could swop PNG veg for a sausage, which I did everyday. My room was comfortable, and it was nice to have a fridge, kettle, and microwave. The staff were helpful and friendly, and I loved how many plants filled the property, making it an urban garden and adding privacy and noise blocking.
Stayed in July 2022
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Reviewed: 4 July 2022
Dr
Papua New Guinea23 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Only one room card
The food was lovely
Stayed in July 2022
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Reviewed: 29 May 2022
Scott
Papua New Guinea9 reviews8.0Very good- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Staff are always friendly and professional.
Stayed in May 2022
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Reviewed: 11 April 2025
Brenda
United States5 reviews5.0“We just had an overnight and a couple meals at the restaurant. It was ok but not super impressed.”- • Business trip
- • Couple
- • King Suite
- • Stayed 1 night
- • Submitted via mobile
It used to be more open and now it feels like a jungle because of all the shrubs they’ve brought in. It’s starting to show ageing. Also, it seems they are pinching Pennie’s and trying to to be super efficient. Staff didn’t bring extra cup to room as requested. Just small things.
It was a memory for us for when we got engaged. The free airport shuttle was great.
Stayed in March 2025
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Reviewed: 7 March 2025
Aizowe
Papua New Guinea1 review3.0“Checked in online but there was a problem with the system online.so I had to wait and ended up leavi”- • Business trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Customer service was just poor.
Nothing.Online cheking was a let down.
Stayed in February 2025
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Reviewed: 19 January 2025
Cristina
United States27 reviews5 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • King Suite
- • Stayed 3 nights
- • Submitted via mobile
The entire staff went above and beyond with their smiles and hospitality. Hotel has complimentary shuttle to and from airport and also shuttle to and from Vision Mall nearby
Stayed in January 2025
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Reviewed: 10 January 2025
William
Australia7 reviews1 helpful vote5.0“Dont think I'll be back”- • Business trip
- • Solo traveller
- • King Suite
- • Stayed 8 nights
Very basic choice of food for breakfast and avoided the restaurant at night after being poisioned the first night No access to room balcony due to security concerns
Ended up in hospital on a drip after food poisioning from the evening meal in the hotel restaurant. The pool area was nice.
Stayed in December 2024
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Reviewed: 23 December 2024
David
Sweden36 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
Very cozy
Stayed in December 2024
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Reviewed: 21 December 2024
Elizabeth
Australia9 reviews5.0“The staff are very friendly.”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
I didn't like the fact that I couldn't feel the aircon.
I like the staff there they were very friendly.
Stayed in December 2024
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Reviewed: 17 November 2024
Onga
Papua New Guinea1 review10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Took too long for the food order
Haven't had time for breakfast
Stayed in November 2024
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Reviewed: 27 September 2024
Christian
Germany36 reviews13 helpful votes10“Quiet Oasis with outstanding staff close to the airport - no 1 option in Port Moresby”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
The staff is outstanding! Henia, Mikeala, Jimmy and Jackson did their best to help us with all our organisational matters. They kept part of our luggage on storage when when came back after a week at the Sepik so we could repack and meet the low baggage allowance (16kg) of Air Nuigini for domestic travel. They alos organized trips to the nearby plateau and to the Ela Beach craft market and made sure we always got there and back safely. Also when flights are cancelled (we always managed to go the next day though, things have somewhat improved again) they took good care of us and the short shuttle time to the airport is a big plus. Whenever we needed anything extra they spared no effort to provide us with what we needed. Also a big thank you to the restaurant team - great breakfast and your service is really enjoyable! Once we have saved enough money again we will be back to Papua -and guess where we will stay in Port Morseby?! Hope you guys all are still there then. Christian & Oliver from Germany
Stayed in August 2024
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Reviewed: 26 August 2024
Jayanraj
India27 reviews6 helpful votes10“Great place in Port Moresby”- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
They have a micro-Zoo in which some very beautiful birds and mammals have been kept. Without Zoo too the Resort will remain a very nice place.
Great peaceful place. Spacious room. Free two way transfer from POM airport. Good breakfast. Restsurant is handy so that you don't need to go out of resort. Very friendly, helpful and smiling staff. Will stay again.
Stayed in August 2024
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Reviewed: 21 August 2024
Janet
Guernsey28 reviews3 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • King Suite
- • Stayed 1 night
- • Submitted via mobile
the greenery and food
all good
Stayed in August 2024
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Reviewed: 11 August 2024
Elano
Papua New Guinea4 reviews10“Peaceful, relaxing, getaway.”- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
NA
The deluxe king room I booked was very spacious, clean and comfortable. The property is very quiet and peaceful, perfect for getting away from the noise and busyness of the city. Will definitely come again.
Stayed in August 2024
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Reviewed: 24 July 2024
Emmanuel
Papua New Guinea1 review10“Enjoyed our stay and the free meals”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Everything was good
Lovely breakfast and dinner
Stayed in July 2024
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Reviewed: 18 July 2024
David
Australia15 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • King Suite
- • Stayed 2 nights
- • Submitted via mobile
Beautiful clean rooms and setup. The staff are awesome! One of the few places in PNG where customer service is top notch. Thank you!
Stayed in July 2024
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Reviewed: 9 July 2024
Julian
Papua New Guinea4 reviews4.0“Way overpriced. More expensive than the Hilton”- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 2 nights
Breakfast. No brown bread. Just awful white bread
Food is ok
Stayed in July 2024
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Reviewed: 8 July 2024
Elizabeth
Australia9 reviews10“The staff are well trained.”- • Leisure trip
- • Solo traveller
- • King Suite
- • Stayed 3 nights
- • Submitted via mobile
Noise proof glass.
The staff and environment.
Stayed in July 2024
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Reviewed: 26 June 2024
Julian
Australia4 reviews5.0“I would return if the breakfast improved.”- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 3 nights
Breakfast needs improving. No brown or wholemeal bread, Just awful white unhealthy stuff. Nothing other than butter to spread on toast. No jugs of water. Bacon was undercooked. Service slow at reception.
Lunch and dinner meals
Stayed in June 2024
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Reviewed: 25 June 2024
Peter
Australia9 reviews1 helpful vote5.0“Will not stay in this hotel again. Booked ground transportation. Forgot to pick me up.”- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
I thought I booked a pool view ground floor unit. But didn’t receive.
Room bit dated but nice.
Stayed in June 2024
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Reviewed: 6 June 2024
Elise
Czech Republic31 reviews5 helpful votes10“Nice place surrounded by tropical vegetation”- • Business trip
- • Solo traveller
- • King Suite
- • Stayed 1 night
The bedroom was very big and clean The restaurant offers good meals Highly recommended!
Stayed in May 2024
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Reviewed: 31 May 2024
Raizel
Philippines54 reviews16 helpful votes10“Exceptional location and service”- • Business trip
- • Family with young children
- • King Suite
- • Stayed 3 nights
- • Submitted via mobile
We loved the location which is just a stone’s throw away from the national museum, nature park, and Vision City mall, the reliable shuttle service, diverse food and coffee choices, pool, facilities, and most of all, the amazing service! Special thanks to Sanny, the operations manager, and his team for making us feel at home and comfortable during our stay. Highly recommended!!
Stayed in May 2024
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Reviewed: 24 May 2024
Janet
Papua New Guinea10 reviews10“I truly appreciate your service and it was a great stay for me.”- • Business trip
- • Solo traveller
- • King Suite
- • Stayed 2 nights
- • Submitted via mobile
Isolation
The food and room
Stayed in May 2024
