Serena Street, Bgy. Buena Suerte, 5315 El Nido, Philippines
#114 of 143 B&Bs and Inns in El Nido
Guests' ChoiceBased on 61 hotel reviews
5.9Cleanliness
6.1
Comfort
6.2
Location
9.1
Facilities
5.7
Staff
7.5
Value for money
5.9
Free WiFi
6.2
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Showing 1 – 25
Reviewed: 30 March 2025
Ortiz
United Statesroaches, and the fact we didn’t get the room we literally paid for (just one night)
the dogs!!, proximity to everything
Stayed in March 2025
Reviewed: 7 February 2025
Angeline
CanadaNo wifi, TV is not working, lot of mosquitoes and dirty washroom dusty room.
The place was filthy, when we came there’s still a garbage, dusty and unclean washroom.
Stayed in January 2025
Reviewed: 6 January 2025
Stella
AustraliaThere wasn’t power set up, the bathroom wasn’t very good with only one temperature of water, and the hair dryer didn’t work. It would’ve been nice if there was more bedding blankets available too
The location was great
Stayed in January 2025
Reviewed: 29 December 2024
Amin
United KingdomIt’s expensive for what it is our room wasn’t clean i wouldn’t recommend this hotel to a family.
Staff were lovely and friendly
Stayed in December 2024
Reviewed: 21 June 2024
Sutherland
United KingdomThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 8 June 2024
Dan
United KingdomMy door couldn’t lock from the outside so needed to push the lock in from the inside.
It’s very close to the bars and restaurants. Also a couple steps away from the beach!
Stayed in June 2024
Reviewed: 7 April 2024
Serena
AustraliaThe dogs were barking at night, but honestly I slept fine also if you have earplugs would probs be fine
The property is good for what you pay for. Bed was comfy, clean room, yes the floors were a bit dirty but nothing crazy. It's good for what you pay for.
Stayed in March 2024
Reviewed: 3 March 2024
Burgo
United KingdomThis hotel has the potential, however, the dogs… You know you have guests staying in the hotel sleeping , but the dogs are out in the hallway barking non stop throughout the night, kept me awake till 3am. Rooms are not soundproof so you can hear everything, i could hear guests going in and out, complaining downstairs about the dogs. The room was clean but the FLOOR felt dirty. Wifi kept disconnecting, weak signal in the area. No staff to be seen when needed, when it came to checking out I just had to leave the key on the desk.
The room was spacious and comfortable.. The location was great. You get what you pay for. Its worth paying the extra and staying somewhere else.
Stayed in March 2024
Reviewed: 21 January 2024
Antonia
United KingdomThere were dogs living at the property that bark early in the morning and poo was in the hotel hallway, the water was cold and brown
Excellent location with plenty of things to do around it. Some staff were very helpful
Stayed in January 2024
Reviewed: 3 August 2023
Fillarca
PhilippinesThere is mosquitoes inside the room
The staff are very good they are very accommodating... The room is good...
Stayed in July 2023
Reviewed: 14 March 2023
Ondrej
SlovakiaLow wifi connection. Be aware that hotel has 3 small dogs which bark time to time even during the night. Breakfast only 2 toast with bacon and egg and piece of melon (every day the same). Any juice or other fruit. Room could be a cleaner..we had a dirty floor.
Location 20 meters from meeting points for island hopping.
Stayed in March 2023
Reviewed: 4 March 2023
Eva
IrelandTheir dogs were left to sleep in the hall outside our room and every night we were there they started barking during the night and didn’t stop so out of our 4 nights we didn’t sleep through once. There was also dog poo and pee in the hall at the stairs in the morning one of the days which isn’t what you want going for breakfast. Breakfast was the same each day with no choice which on the 4th morning was very boring. No towels just weird blankets that were supposed to be towels.
Good location near to where the boat hopping tours leave from. Not a bad price for the room without the negatives.
Stayed in March 2023
Reviewed: 14 February 2023
Yavuz
Turkeydogs barking all night inside of the hotel. very noisy street.
close to the sea, big rooms.
Stayed in February 2023
Reviewed: 29 January 2023
Kevin
United StatesNobody was at check in when I arrived so I had to search for a staffer in the halls of the hotel. There was also dog poop in the halls of the hotel.
The location was wonderful and the staff was very polite.
Stayed in January 2023
Reviewed: 3 January 2023
Chris
United Kingdomcleaning could be better
location good
Stayed in January 2023
Reviewed: 18 July 2022
Youssef
Belgium- Room only cleaned on request, for this price range (65€) I would expect differently - You need to take the key with you, but it is on a long wooden stick
- location - seaside view was very nice - staff are very friendly - breakfast included
Stayed in July 2022
Reviewed: 18 August 2024
Victor
PhilippinesEverything is bad here. We wake up because of the dog noise. When we went out there’s always a poop and pee of the dog in front of the door . We need to tell to the girl before she clean. We’re didn’t get relax, everyday there’s people fixing rooms there’s a time we wake up because there’s no have electricity.
Wala
Stayed in August 2024
Reviewed: 28 July 2024
Benson
Singaporetheres no elevator
its near to the beach
Stayed in July 2024
Reviewed: 17 April 2024
Eriko
PhilippinesNo water. No reception staff. Room was not clean and had left over soap and rubber band from previous guest. Shampoo and conditioner dispenser were empty. No water the whole stay.
Stayed in April 2024
Reviewed: 9 April 2024
Nigel
AustraliaMy sink was leaking in the bathroom. My contact lens case went missing which then I had to throw my lenses away. As the optometrist was closed on the weekend. They then claimed I lost a safe key . Which I did not receive. Then the 3 dogs that live there kept barking which made it hard to fall asleep.
Location
Stayed in April 2024
Reviewed: 20 March 2024
Alice
AustraliaThe floor was a bit dirty and there was no blanket, only a sheet.
Location was amazing, so close to shops and restaurants. The room was nice and beds were comfortable.
Stayed in March 2024
Reviewed: 15 March 2024
Zoom
NepalNo ventilation, door lock were confusing and the toilet jammed.
just the location
Stayed in March 2024
Reviewed: 22 January 2024
Tatiana
SlovakiaFirst- we came -there where nobody to check in. After half An hour we met a receptionist -then has started the chaos. They werent absolutely prepared for our incoming. We paid lots of money for 2 rooms for 4 people for 2 nights-booked and paid also for ocean view -that was just our dream. They gave us rooms without ocean view, dirty,without towels,sheets -like few minutes ago somebody has already checked out. Then we met our 3 czech friends-booked and paid 2 rooms also -get just 1room !!!-staff after 1hour were trying to ,,figure it out” their situation(just 1 room for them available) to get 1 extra bed to that room which was given to them -but the door where too small to get 1 extra bed to the room-so staff gave them 1 extra mattress to sleep for the third person in that small room. But they paid for 2 rooms and staff told them they dont have any other room free-fully booked! This accomodation seems like earn money for more rooms they can really could offer! There was another surprise . Weve been waiting to the evening for the information -your rooms for tomorrow -second night -wouldnt be available! -told us first rooms would be available….so we waiting till 10pm to that information…Wanted to call to manager and speak to her. She was arrogant person,started raising her voice and dídnt give me any chance to say a word. I know we made a mistake- we came 1 day later-because our transfer to El Nido went wrong during the journey,so we were forced to stay on our way that night sleep in the phillipines family and wait for the transfer next day-thats the reason why we didnt came first night-which we have booked. Anyway we just expected that manager will give me chance to explain it and agree on some solution. I was surprised - from her side didnt come any solution,just scream and blaming-no just a small amount of money back ..nothing..
We appreciated the location,near the port, in front the accomodation there is a shop and tourist agency where you can book your trip wherever you want
Stayed in January 2024
Reviewed: 25 November 2023
David
United StatesBooked an ocean view room and given a standard room. Paid an extra 1920 pesos and they said they'd give me a discount since my room wasn't available. When I tried to collect the difference they told me to take it up with booking.com since they hadn't been paid yet.
Stayed in November 2023
Showing 1 – 25
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