Nothing its the best hotel Ive been at in SEA

Front Desk Staff Lianne was understanding and kind. I was in dire straights due to flight changes and demands from work. She helped me with my accommodations and provided ample resources to be able to rest

Stayed in March 2025

A very good equipped Hotel. Excellent Breakfast and… for us important…a very good gym. The concierge, Mr. Gilbert was very kind and helped us perfectly to enjoy and organize everything in Manila. A special thank you to the very nice ladies at the reception (Abby and Dianne). They made us every time feel coming home.

Stayed in February 2025

NA

Got upgraded to an amazing suite (1001), staff was super friendly & helpful, food was top notch! Had afternoon tea in the Writers Lounge and it was excellent too. The Mistral bar on the 10th floor is very breezy and a col place to watch the sunset. Wish we could have stayed longer, unfortunately the spa was fully booked but would have loved to try it! Definitely the best place we stayed at during our 10 day trip!

Stayed in February 2025

Very very minor thing but we saw a tiny cockroach in our kitchen sink

We got a room in the Raffles Residences, which is absolutely stunning! The room was spacious and the bed was the most comfortable I have slept on while travelling in the Philippines! They have a lot to offer at this hotel, I managed to do their signature spa experience which I highly recommend! All the facilities were amazing but the absolute highlight is how friendly the staff are. We will be back next time we are in Manila

Stayed in February 2025

NA

It was very nice. I like the atmosphere and especially the stuff was really friendly from the start to the end of staying. I will come back again!

Stayed in February 2025

Nothing.

Everything.

Stayed in February 2025

Nothing major. It was all very comfortable and clean, close to Greenbelt. The staff were excellent.

The pool is lovely with the bar next to it. The breakfast spread is excellent. The staff were excellent. Great choice of restaurants across the road.

Stayed in January 2025

Everything you’d expect from a world leading hotel. perfection!

Stayed in January 2025

Our family's New Year stay at Raffles Makati Residences was exceptional. The spacious, immaculately clean accommodations proved perfect for our family, including our toddler. What truly set the experience apart was the staff's impeccable service - their attentiveness and willingness to go above and beyond made our stay memorable. The residences are particularly well-suited for larger families, offering both comfort and convenience. A heartfelt thank you to the entire team for an outstanding experience. ​​​​​​​​​​

Stayed in January 2025

Eccellenza

Stayed in January 2025

Too msnt outlets in the suite. Greater clarity on how to turn on and off lights. A card or paper guide on power outlets in the room would have been helpful.

Breakfast was superb Staff was totally professional. The food was delicious.

Stayed in November 2024

Not a thing

Great location, amazing staff, rooms were well appointed and large, breakfast was good and complimentary cocktails were amazing.

Stayed in December 2024

I booked for an artist’s suite with one king bed but what was given was an artist’s suite with 2 queen size beds which made the room appear small. The property offers for us to wait for a couple of hours or longer to be able to get the room/ bed I wanted or transfer to another room after a day. Which we did not take because we wanted a hassle free stay. We checked in way past check in time as I requested for it so technically, no reason why the booking cannot be given as it is.

It was near to malls and restaurants.

Stayed in November 2024

Everything ❤️

Stayed in November 2024

Everything was perfect !

Facilities, location & staff

Stayed in September 2024

All was good

Location and very clean

Stayed in August 2024

Nothing!

This hotel is outstanding!!! The incredible staff made my stay there and absolute delight. The waitresses in the Writers Bar were exceptional, I would like to give a sincere thanks to Sherlyn and Jhezzsica for their super friendly service, you made my evenings a pleasure. I would also like to say a massive thanks to my butlers, Dennis and Ron, who made everything so much easier for me, nothing was too much trouble for them.

Stayed in June 2024

Breakfast was wonderful Staff excellent

Stayed in June 2024

Breakfast was great. The service was amazing. We are from Fiji (known for our friendliness) but the service at Raffles Makati exceeded our expectations.

Stayed in March 2024

Beautiful hotel, great staff and service, and great location.

Stayed in April 2024

None

In my opinion, this is the best 5 star hotel in BGC/Makati area. Upon our arrival we were greeted warmly by the entire concierge team and check-in was seamless and personalized. Our king suite room was fancy, elegant modern with traditional theme. The bed was firm and comfortable, luxurious beddings and toiletries walked-in closet with double sink and free standing bathtub with city view. The free breakfast at Mireio exceeded our expectations. The service was impeccable and the food from the menu was fantastic. The hotel is conveniently located to Glorietta malls and restaurants. The hotel staff are all amazing provided world class service and top notch hospitality. We literally could not find anything wrong! If you want to experience luxury stay here. You won't be disappointed.

Stayed in January 2024

Staffs are very professional

Stayed in September 2023

Amazing service by front office, concierge and breakfast in the lounge.

Stayed in May 2023

The hotel is a little dated.

The staff were fantastic; particularly Kathrine from the reception and Karl/Edwin from butler services. The staff at the Writer's Bar, from when we went in the evening, were also extremely attentive and pleasant. The staff well made our stay excellent. Location was also very central.

Stayed in April 2023