Bathroom was dirty in corners

It was just on

Stayed in March 2025

The aircon was hard to adjust. We were a bit too cold.

Walkable distance to Condado beach and Santurce Art street. Near bus stops to Old San Juan and Isla Verde. Many restaurants around there. Nice rooftop sitting area with a jacuzzi. Super helpful staff.

Stayed in March 2025

Only complaint I have is that someone tried to open my door in the middle of the night. Very scary as a female traveling alone

Everything was ok. Staff was the highlight of my stay

Stayed in February 2025

Hotel no longer has breakfast on roof that was reason that first booked it. Only ice machine on roof in space that was previously used for breakfast service.

Good location for access to airport and cruise ships. Near Condado with restaurants and bars.

Stayed in February 2025

The absence of an onsite restaurant. Moreover, I think the rooftop bar should be re-opened as it would provide a casual hang out area for persons who may wish to relax late afternoon into the evening. I do not always feel like going outside to have a drink or a snack.

Its convenient location and the clean well maintained rooms. The staff were also very pleasant and quite responsive to the couple minor concerns I expressed.

Stayed in February 2025

This message is for the owner of the hotel. Stop being cheap. The desk was painted white. Everything was so sticky on it. Fix the elevator buttons, pressure wash the carpets in the hallway that thing was so black I was scared to walk on it. The ice maker on the Rooftop....no first clean the Rooftop Bar, please. Those mattresses are from the 90s they feel like I'm sleeping on wood. DO BETTER

The people are wonderful. The hospitality of Puerto Rico is unmatched. I would give them 1000 stars if I could. They are so welcoming. Kudos.

Stayed in February 2025

The temperature in common areas is insanely cold. The whole hotel needs a renovation. The desk in the room was sticky.

Location near the beach and at a walking distance from restaurants and supermarket. There´s a free bus which drives you to old San Juan and Isla Verde. Uber is also a good and not expensive option. The room was pretty basic but with hot water, safety box and TV, and most of all it looked clean. Nice and helpful staff. We didn´t use the jakuzi.

Stayed in February 2025

For me comfy beds are important, so suggest these be upgraded, shower fittings could also be upgraded. But were functional.

Well located, good price. Staff very friendly.

Stayed in February 2025

If someone was working the bar on the roof and if the hot tub actually worked

There was no breakfast

Stayed in February 2025

Broken shower handle

Location is good.

Stayed in January 2025

It’s stayed that breakfast should be included when it wasn’t. Jacuzzi on the roof top was not cleaned. I would have love to get in at night time.

Rooms were cleaned. Quiet location. Everything is close by. Beach was a 5 min walk we really enjoyed.

Stayed in January 2025

Every room only had a standing shower, and the rooftop Jacuzzi didn't work.

The front desk manager was kind and patient while I had bank issues with check-in. The front desk night guy was super helpful with getting my laptop and TV connected my first night and cut it up with me while i was wasted waiting for an Uber

Stayed in January 2025

Jacuzzi/spa on the rooftop was not in working order.

Very conveniently located to Condado Beach and nearby retail shops and restaurants. Small but comfortable room. No issues to report.

Stayed in December 2024

The room was too cold. I could not adjust air condition.

Location, moderate room

Stayed in October 2024

Rooftop bar wasn’t in operation during stay time.

Close proximity to the beach, restaurants and bar and walk in distance to convenient stores and La Placita is 5 mins in an Uber.

Stayed in August 2024

The elevator was not working. We had to go up and down the stairs during a heat advisory. We had to bring our luggage down the stairs from the 4th floor in fear of getting stuck in the elevator when they said it did work but the elevator kept getting stuck.

The staff were very nice and greeted us every time they saw us. The room was nice.

Stayed in May 2024

the sheets were dirty but we asked the staff to change them and they quickly did so.

Great location and pet friendly!

Stayed in March 2024

Small bathroom. Can be a problem for a bigger person.

Good location, close to beach. Safe area. Clean, quiet room. Attentive staff.

Stayed in March 2024

the jacuzzi

the location

Stayed in November 2023

WiFi was horrible

Stayed in January 2024

My favorite part to The Waves Hotel is the morning breakfast on the rooftop. Unfortunately, that was discontinued. It was a lovely way to start the day.

I love the location for an overnight. It is between the two airports. It is a comfortable hotel with friendly service.

Stayed in October 2023

Pillows could be better

I liked the location

Stayed in December 2023

Did not have breakfast. Location was good walked to San Juan

Stayed in November 2023

Location. Near restaurants, beach and shopping.

Stayed in November 2023