The room was very dark. The lights were so dim, you might as well have left them off. Street noise was also really loud at night. The hotel is near a lot of bars and restaurants and nightlife. People who need it completely quiet to sleep will either need to bring earplugs or stay elsewhere.

The staff is amazing. Everyone was incredibly nice and seemed to really care that we had a nice stay. They set up our cab to our next destination and gave us recommendations for places to eat. We also loved the location. You can walk to anything you need within ten minutes or less. And we enjoyed sitting on our balcony and people watching.

Stayed in July 2023

Beautiful colonial building in the heart of old San Juan, perfectly preserved and very tastefully decorated. The staff and receptionist were incredibly helpful in offering suggestions for dinner or excursions and even moved me to a bigger room

Stayed in June 2023

Not a think we didn’t like.

Decanter was wonderful. Great staff. Beautiful room, comfy and clean. Perfect location. We will return.

Stayed in July 2023

The AC was noisy

The hotel was very good. However, There was an issue with our reservation and they could only honor the first night of our stay. so we had to be sent to a different hotel after one night, but the staff at Decanter did an excellent job of taking care of us, moved our luggage for us etc…and were super kind and caring, especially the manager lady! I would stay here again for sure, mostly due to their excellent customer service.

Stayed in June 2023

On weekends it’s extremely loud outside and you can hear everything. There are people partying on the street and cars with very loud music in all through the nights. The AC works well but to adjust the temp you have to talk to front desk and they’ll adjust it for you.

Great location and the rooms were roomy. The AC works very well.

Stayed in June 2023

I love everything Didn't have anything bad to say about the room the staff I am so pleased that we stayed at this hotel

❤Love the facility the staff is amazing Natalia was so helpful in the front office She also recommended me on the phone to update my room excellent choice she helped me with Excellent hotel we went for our wedding anniversary The room was beautiful I highly recommend this hotel it was Near El Morro Had so much to do shopping Beautiful streets to walk the restaurants were amazing

Stayed in June 2023

The location, staff, room and facilities were perfect!

Stayed in June 2023

Nothing.

Location and helpful staff.

Stayed in May 2023

this place has so much character. super cute

Stayed in May 2023

The street was very noisy until maybe 2am or so. But it was a Saturday night

Stayed in May 2023

Room couldve been a little bigger, but it was still super cute. & the bar was only open on one day of my trip, & the resturant wasnt open at all during my stay there, so that was dissapointing.

i loved the aesthetic & vibe of the hotel. The rooftop bar was cute & staff was so friendly.

Stayed in May 2023

everything

Stayed in May 2023

The location was super. The room was very clean and we will definitely visit this hotel again.

Stayed in April 2023

If I had to say anything it was the loud music from the rooftop bar however its not just my vacation its everyone that is staying there so I feel that if you don’t want hear loud music just dont stay there but you will be missing out in this beautiful historical hotel . You are right in center of everything and the building itself is beautiful and the staff are amazing and accommodating. For me I would definitely stay there again but just bring ear plugs 😊

I thought the property was very nice and perfect location to everything .

Stayed in April 2023

Hotel didn’t have a microwave or a mini fridge couldn’t enjoy leftovers from the restaurants close by

Loved the location and the room! Our view was beautiful

Stayed in April 2023

Some street noise the 1st night, but we just turned up the volume on our white noise app. Water pressure could have been better. Unless you have very short hair, hard to get hair wet and hard to rinse shampoo from hair. Never could get any hot or even warm water from the bathroom faucet.

The location was great. We were able to walk all around the old town from the hotel. Many restaurants nearby. Easily walked to both forts. Rooms (living room w/sofa bed & bedroom) were spacious for our group of 3. High ceilings and good AC. Staff at reception very nice.

Stayed in April 2023

Decanter Hotel is in the perfect location for all the sightseeing you want to do during the daytime, and all the going out you want to do in the evening. We found everything to be walking distance and loved that. The area around the hotel was quiet despite being so centrally located. Our room was spacious and clean, and the bed was comfortable. Loved the pebble floor in the shower. The best part was our incredible, large balcony.

Stayed in March 2023

I liked everything

We were there for only 1 nite I wish I had booked the Hotel for my entire trip.

Stayed in February 2023

There was only one front desk person, and thought she did a good job, she clearly needed more staff to help.

It was in a great location in Old San Juan.

Stayed in March 2023

need more lights and a mirror above the dresser

super clean and well located. too bad is amazing.

Stayed in March 2023

Our only complaint is the lack of parking available. We were disappointed to have to wake up early and move our vehicle. There were also people shouting multiple times in the middle of the night, which the hotel cannot control, but it did wake us up after a long day of travel.

The hotel is architecturally beautiful. The room was very clean and comfortable.

Stayed in March 2023

it was all good

the service, location and restaurant

Stayed in March 2023

Broken finishes and toilet seat was broken.

Great Location and excellent staff. Historic feeling.

Stayed in March 2023

Nothing

Top notch staff and customer service, excellent location, great rooftop bar. The rooms were large and very comfortable and quiet.

Stayed in February 2023