There’s no warm water in the shower (hot or cold). In the balcony of the room there was a palm tree with lot of bees, specially during the night.

I liked the place, the location is near the beach. Very comfortable. Very relax

Stayed in June 2022

I enjoyed everything about my stay

frequent guest of Serenity ; perfect as always... beautiful, quiet, clean and well equipped rooms... just a short walk away from Sandy Beach...

Stayed in June 2022

nothing

all

Stayed in June 2022

It wasn’t very clean. There was a stain on the sheet. The windows were dirty. There was black mold in the bathroom. The walls were dirty.

What is the location is great. The building is beautiful. The windows are large. It was quiet

Stayed in May 2022

I never saw the small bar open.

Everything was as said. Paradise style. It was beautiful.

Stayed in May 2022

drive up a very steep hill to hotel cannot really walk to beach because of steepness and no pathway just roadway

Beautiful view of the ocean, our room was upgraded at no cost to us

Stayed in March 2022

It would improve the bathroom area. The heater is for the shower and sometimes it didn't get hot enough. Besides the appearance.

I liked the location, the comfort in the room for 4 people and 2 dogs. Everything was clean and without dog smell, being a pet friendly place. I liked the way of check in and check out, contact less

Stayed in April 2022

The pool was always completely empty. I tried to get in touch with management to ask about situation and no one responded. Staff was not available to ask for clean towels, toilet paper or to request cleaning services. Last day a lady was at the front door finally and when we presented the situation she got rude and very disrespectful when answering to us.

Location and was close to several things.

Stayed in April 2025

Room was not what we expected. They called it a suite in the description, when in actuallity it was a 16 foot by 16 foot box with a cloudy window over looking the distant ocean. We tried to contact them after seeing the room to see if we could get an upgrade (which we were willing to pay for), but we did not hear from them and we were forced to accept the room as it was. Poor lighting, worn out paint on the walls, no windows that open for fresh air. And then at 8am the next morning, they started doing demolition on the bathroom next door.

Prior to arrival, communication was great.

Stayed in April 2025

Our room didn’t have tv remote control, i wrote and let message and voicemail as soon as i enter the room but I’m still waiting for the answer. very loudly at night, but again, no staff to tell the other guests not to be so loud. Lot of sand on the room floor.

Stayed in March 2025

Shower cold, no place to wash dishes , rooms extremely cold , they demand to keep a/c @70 or be low bcz of humidity , I saw mold on ceiling! Very dissappointed hot tub dirty and Pool area all destina dirty with sand!

Stayed in March 2025

Room wasn’t as shown in pictures. It needs several basic items to make a stay comfortable

Location

Stayed in March 2025

You have to chase the workers down for fresh towels , moldy rooms, stains on walls, no tv remote. I was stuck with dirty beach towels for 3 days because they do not have enough or did not do laundry. Feels very ghetto. If you’re ok with camping outside you’ll be fine here you have to bring your own supplies they give the bare minimum and don’t even greet you if they pass you by. Will not stay here or suggest to my friends on my next visits. Ive attached some pics of one of their moldy “ocean view room” I will say some rooms are better than others. I was in an ocean view double room it was moldy and No hot water! Then I transferred to a twin bed and it felt like a gloomy dungeon but had hot water. My friend was in a bigger queen size bedroom and it was spacious. Didn’t feel like dungeon. Oh also i had no tv remote in my dungeon. Did not even bother asking the workers bec they already. We also had no power one entire afternoon to the evening and all they give you is one tiny lamp to share (in a room with two ppl) and never received half my money for that stay as they texted.

Proximity to beach

Stayed in February 2025

I felt as if i was playing hide & seek with the people who worked there. If they don’t want to have any contact with guests i wish they gad a better system to refresh towels. I was stuck with the same dirty beach towel for 3 days and my friend who checked in didn’t even receive a beach towel, we requested some and the lady that was there with blondish hair (not the slim one) stated she would bring her some and never took any to her room or left one outside her room much less texted her saying hey we finally did laundry here is at least 1 beach towel. Aside from the towels, the place was subpar. If you want to go buy your own stuff and clean your own room, take out your own garbage i guess thats what this place is for.. they didn’t even take out their own communal garbage. I know because i threw a bag out at rhe beginning of my stay and still saw the same bag in the garbage popping out 4 days later. It’s quite gross. The rooms also have mold, they request you keep the ac on at all times because of humidity but the power goes out often apparently so there’s no way that’s possible and you come back to humid moldy rooms. Also not all rooms have a humidifier. Will never stay there again or suggest my friends stay in the same place.

The proximity to the beach and available parking

Stayed in March 2025

Hot tub had a ton of sand. Our windows were frosted and didn’t open so the room felt like a cave. There were no bowls so we had to eat our oatmeal on a plate. And no dish soap or towels to wash and dry the dishes. The bed wasn’t comfortable either. And something weird was splattered on the wall. Overall it was soooooooo expensive for the quality. A waste of money. In our opinion, stay somewhere else and stay here as a last resort.

The pools and the location

Stayed in March 2025

Did not like that there was construction noise while I was trying to rest. Also, there was no support for the mattress. It was literally dipping in the center. Didn’t look like it looked in the pictures.

The location was perfect proximity to the beach into bars, able to walk.

Stayed in February 2025

Unit had one bent butter knife. 2 wine glasses 1 very used stained coffee cup 1 cheap 7 dolllar coffee pot and a 25 dollar micro wave oven power was out for at least 2 hours each day television had no cable 3 regular tv limited Channel booking . Com rated this property 9 on there site I rate it 3 poor I will get in touch with booking .com with this review wasn’t happy I’m sure I won’t get a response from anyone that represents this property

Not much ,bogus review on booking . Com

Stayed in March 2025

The room seemed to need maintenance, for instance the deck outside had a huge hole in it. The water temperature was not consistent the bathroom. The hygiene could have been better. We had bowls, plates and cutlery in the room, but there was no way to clean these. This means that we had to wash it with our fingers and shampoo in the bathroom sink. This showed as we found dirty tableware in the cupboards Somebody did not seem to think this through. There seemed to be a hair dryer available for guests, but this was never present. The room was a bit below expectation overall as compared to photo's we had seen.

Close to Sandy Beach. A few minutes walking. Nice pool area. A few restaurants in the vicinity. Spacious room with comfortable beds and a good A/C. The room has a fridge, a Microwave and a TV and the WIFI worked well as well. We could park close to our room, that was very handy. The self check-in worked fine, as long as you understood the lock on the room. Staff is not very present, however when they were they were friendly enough. The ambience of the hotel was very relaxing and it was very quiet during the day. At night, ironically, there was more noise due to the frogs and insects, but that did not bother our night's sleep.

Stayed in January 2025

Room was sparse. Neither Internet nor TV worked.

Good location and value.

Stayed in February 2025

My room had a leak in the kitchen area and they said they were going to check the issue and clean it but never did.

Stayed in February 2025

We lost power for more than 24 hrs and the room had no windows and no fans, but the hotel refunded us. Still a great place to stay in the future.

Beautiful views, and location.

Stayed in February 2025

The window didn't look out. No hot water for the sink

Stayed in February 2025

Cleanliness - for charging a cleaning fee of $40, it wasn’t very clean. Comfortableness - windows are locked up so can’t open the windows, but they were also frosted glass so can’t look out the window either. It would be nice if they just used clear glass for windows and let the customer choose how to have privacy. Staff - there is no one on site when you check in. You get access code to a room and once you receive the code to a room it’s considered you “used” the room even if you didn’t use it. So you can’t get another room even though the room was not what you expected(cleanliness)

Location - very close to the beach. Serenity - it’s really quiet at night. You don’t hear dogs or chicken or frogs at night. No rowdy neighbors.

Stayed in January 2025

Room was lacking kitchen essentials! No coffe cups on arrival. One plate ect

The pool and patio

Stayed in January 2025

Hot water didn't work properly. Shower head and sink faucet needed replacing. Door lock and door frame not secure. No bar/snack service though has space ready for it .

Love the hot tub and vibes. Decent soft yellow light in the rooms to offset the harsh white light. bed was comfortable and pillows were amazing. Has parking albeit tight.

Stayed in January 2025