Av. Marechal Craveiro Lopes, 390, Alvalade, 1749-009 Lisbon, Portugal
#293 of 401 hotels in Lisbon
Guests' ChoiceBased on 4147 hotel reviews
7.9Cleanliness
8.3
Comfort
8.4
Location
8.4
Facilities
8.0
Staff
8.6
Value for money
7.7
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 August 2023
Bernardo
Macaototally unhelpful staff. if you have a car, be careful with the parking police. they are always there. very noisy room doors. people SLAMMED their room doors to close making a lot of noise, all through the night and in the morning for breakfast.
the beds are amazing. the room is very big and the view is nice.
Stayed in July 2023
Reviewed: 1 August 2023
Malou
United Arab EmiratesThe bed wasn’t as comfortable as I have expected it to be. Our room wasn’t soundproofed.
Location.
Stayed in July 2023
Reviewed: 31 July 2023
Victor
United KingdomCould be a bit noisy
Overall, good facilities
Stayed in July 2023
Reviewed: 29 July 2023
Julie
United StatesMore desk help.
Proximity to airport was great. Bed and linens were wonderful!
Stayed in July 2023
Reviewed: 28 July 2023
Amy
United StatesDue to the upcoming papal visit and youth conference, the price for lodging was higher than normal. We were glad to have the rooms, but felt the nightly rates for our rooms were atypical for Lisbon. The higher than normal rates were acutely evident when compared to other places we stayed in Lisbon that provided greater value for the cost.
Location to the airport. The proximity to the airport and airport shuttle service were just what we expected and wanted. Going out for "one last shopping and dinning experience" in Lisbon required just a short and relatively inexpensive Uber ride. The front desk staff were professional and helpful. I also appreciated the spaciousness of the room for three people, especially when compared to other places we stayed in Portugal. Finally, the adjacent parking lot was a very welcome surprise. When we booked the rooms, we were not aware that we needed parking, but our plans changed over time. We arrived Saturday afternoon and were pleased to learn that from Saturday evening to Monday morning, parking was free.
Stayed in July 2023
Reviewed: 27 July 2023
Andrej
Czech RepublicHotel near the airport, but in the room not hear the planes.
Stayed in July 2023
Reviewed: 26 July 2023
Jacob
United KingdomGood hotel and breakfast.
Stayed in June 2023
Reviewed: 26 July 2023
Keith
SwitzerlandThe hotel was close to the airport but far from the main city. However, the metro or Urbers made it easy to get around.
The hotel has a shuttle to and from the airport. The hotel is walking distance to a metro station.
Stayed in June 2023
Reviewed: 25 July 2023
Nirad
IndiaEntrance very oddly located. Bathrooms congested
Clos to the airport...had an early morning flight hence chose this place
Stayed in July 2023
Reviewed: 25 July 2023
Dr
United StatesTerrible odor in the bathrooms by the reception area, carpets and rugs need to be updated in common areas, many stains, a room itself could use a few furniture updates (some were from the 1980s). TV would not turn on.
Wonderful staff, location can’t be beat if you need the airport. Comfortable, big beds, crispy linens, great pillows; wonderful, generous breakfast. Free parking on Saturdays and Sundays. Next door- a big awesome park!
Stayed in July 2023
Reviewed: 24 July 2023
Adozinda
CanadaStaff not attentive, gave me a room that someone was already in
Close to airport
Stayed in July 2023
Reviewed: 21 July 2023
Donna
SingaporeN/a
Great location for airport arrivals or departures. Family room perfect for Family of 5. A packed breakfast was provided because we departed before breakfast started.
Stayed in July 2023
Reviewed: 18 July 2023
Stephen
AustraliaNothing.
Very close to the airport for early departures. The staff were very helpful.
Stayed in July 2023
Reviewed: 17 July 2023
Michael
Hong KongClose to airport.
Stayed in July 2023
Reviewed: 17 July 2023
Fatima-zahra
FranceWe can hear airplanes
Stayed in June 2023
Reviewed: 16 July 2023
Andriaf
United KingdomNothing to be honest
The way they 2 girls on night shift ( i don't really remember their name). Great professionals with big smiles. 5 star's for them
Stayed in April 2023
Reviewed: 15 July 2023
Jack
PortugalRestautant staff are slack and food was very average.
Mostly good.
Stayed in July 2023
Reviewed: 15 July 2023
Louise
South AfricaClose to the airport. Good food. Staff very helpful.
Stayed in July 2023
Reviewed: 14 July 2023
Camila
BrazilThey told me we could check in at 11:00 but the room was not ready. I asked 3 weeks in advance for an early check in.
The property is close to the airport and it is very convenient.
Stayed in July 2023
Reviewed: 12 July 2023
Jaime
MozambiqueThe size of the rooms, enough to acomoda-te a double bed and an extra bed of almost same size. The location near Campo Grande metro station and very few minutes distance by car from the Aeroporto Humberto Delgado. The staff was wonderful, we arrived earlier before the check in time and they manage to keep our bags while we went out. The day after our plane was scheduled for 7 PM and the hotel allowed us to check out late by 5 PM.
Stayed in July 2023
Reviewed: 11 July 2023
Nora
United KingdomStaff was very professional, friendly and helpful!
Stayed in July 2023
Reviewed: 11 July 2023
Cristina
PortugalGreat location, the rooms are fairly big and the staff was very helpful, check in process was super fast. I needed to check in two hours before the official check in time and this was very rapidly managed, which was crucial for my stay (and to say that I questioned several other places and none allowed it). Very much recommend staying here.
Stayed in July 2023
Reviewed: 11 July 2023
Yvonne
AustraliaNot applicable
The lose proximity to the airport and the ease of access to the city.
Stayed in June 2023
Reviewed: 10 July 2023
Sullivan
United StatesN/A
Good shuttle service to Airport.
Stayed in July 2023
Reviewed: 9 July 2023
Evelyn
New ZealandNA
had an early morning flight so location was perfect
Stayed in May 2023
Hamburg, Germany
Bad Kleinkirchheim, Austria
Palanga, Lithuania
Laholm, Sweden
Whangarei, New Zealand
Martina Franca, Italy
Pidre, Spain
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content