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Reviews of Palau Hotel 4 stars

P.O.Box 457, Ikelau Hamlet, 96940 Koror, Palau

#9 of 30 hotels in Koror

Guests' Choice

Review score

Based on 172 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.6

  • Location

    9.4

  • Facilities

    8.2

  • Staff

    9.6

  • Value for money

    8.4

  • Free WiFi

    5.5

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Showing 76 – 100

  • Reviewed: 26 February 2025

    5.0
    OK place but the AC and Wifi just do not work.
    • Leisure trip
    • Group
    • Standard Triple Room
    • Stayed 1 night

    The air conditioning in the room was a joke. Just laid there sweating the whole time. It could never cool the room down. The wifi did not work either. You could log on for a minute, then it dropped. Couldn't accomplish anything on the wifi. No elevator which is not a big deal but needed more help with getting luggage up and down 3 flights of stairs.

    Staff was nice. Downstairs area is nice. Location is good, walkable. Rooms were clean and bathroom was nice and well stocked.

    Stayed in February 2025

  • Reviewed: 8 January 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony
    • Stayed 9 nights
    • Submitted via mobile

    The breakfast is awful, almost inedible. The hotel, especially the rooms, clearly seen better times.

    The location is nice, in the center, close to shops and restaurants. The staff is very helpful and friendly.

    Stayed in December 2024

  • Reviewed: 3 January 2025

    10
    Great stay!
    • Leisure trip
    • Solo traveller
    • Standard Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Really friendly staff, convenient location, and comfortable rooms.

    Stayed in December 2024

  • Reviewed: 29 December 2024

    10
    A super friendly hotel in good location.
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast basic, only coffee not tea, white bread and supermarkets sell wholemeal bread, maybe fruit salad for the cereal.

    Super friendly staff, great sized room, central location, rental car arranged easily, free breakfast.

    Stayed in December 2024

  • Reviewed: 5 December 2024

    10
    Great staff, accommodation and location. Definitely would recommend.
    • Leisure trip
    • People with friends
    • Twin Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Not much, only recommendations is if any chance in the future to install an elevator, but staff were offering to carry luggage as well.

    My favorite part of this property was the staff, the homey vibe and location. Staff and customer service were great. Shoutout to Genny for great recommendations and very welcoming energy. The style and accommodation of the property was also very creative and attractive. Very “Instagram worthy” to describe it. They also have so many accommodation with many little touches like a small map of downtown Koror and the need to know spots such as Police Station and such as well as restaurants and stores. Also located in a prime location, next to 2 main stores/supermarkets (WCTC and Surangel) and many restaurants.

    Stayed in November 2024

  • Reviewed: 18 November 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Standard Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff was amazing, location excellent and the breakfast was wonderful! Staff provided towels and umbrellas for tours . Made your arrangements as well . Coffee shop next door was excellent. Grocery stores and restaurants in walking distance . We had a late flight to Guam and left our luggage and toured all day. Was able to hang out in the lobby before we left . Coffee, tea , water and juice always available. Room was clean and spacious. Yessa, Joy, Geny, Eleen, and Marielle were fabulous staff members and made the trip memorable!! Thank you ladies!🌸

    Stayed in November 2024

  • Reviewed: 22 October 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    Good place downtown as base for tours. The staff at the reception was amazing. They really made a huge effort getting me on a tour despite bad weather conditions and made sure that my stay was not for nuts. Would definitely go back.

    Stayed in October 2024

  • Reviewed: 23 September 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Twin Room with Balcony
    • Stayed 7 nights

    The amazing staff. Smiling and service minded beyond all expectations. I will be coming back.

    Stayed in August 2024

  • Reviewed: 3 September 2024

    10
    Exceptional
    • Business trip
    • Group
    • Standard Triple Room
    • Stayed 4 nights

    It was a bit challenging going up and down to the 4th floor. But, otherwise everything was great!

    It was excellent!

    Stayed in September 2024

  • Reviewed: 3 September 2024

    10
    Exceptional
    • Business trip
    • Couple
    • Twin Room with Balcony
    • Stayed 10 nights

    I like the location, since we are situated in the center of Koror. The breakfast is good. Most specially, the staff are excellent. Joy, Marriele, Isa, Jen and Eleen and all the housekeeping staff. We will miss you guys. THank you for your outstanding services, as it made our stay comfi, easy and convenient. All in all, I'll score it 10+.

    Stayed in September 2024

  • Reviewed: 14 May 2024

    5.0
    Passable
    • Business trip
    • Group
    • Twin Room with Balcony
    • Stayed 2 nights

    The breakfast was horrible. The Coffe was like te, and only Chinese food. We had to buy our Coffe and some food in the supermarket for breakfast.

    Stayed in April 2024

  • Reviewed: 24 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The girls of front desk, recepcion, are amazing , always list to help us and very friendly .. the top of the hotel many thanks

    Stayed in February 2024

  • Reviewed: 16 February 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Twin Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Friendly reception staff that was happy to help us book tours and transport.

    Stayed in February 2024

  • Reviewed: 18 January 2024

    10
    Nice hotel, great services and great location in town.
    • Leisure trip
    • Group
    • Twin Room with Balcony
    • Stayed 1 night

    The breakfast was good and there was a variety of options available each morning. The 3 hour breakfast time period was nice. The staff was very attentive to anything you needed.

    Stayed in January 2024

  • Reviewed: 15 January 2024

    6.0
    Downtown: Close to the main stores, post, and museums
    • Business trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 4 nights

    The breakfast could be improved to get more vegan options. Otherwise, it was OK!

    The bed was comfortable and the staff made me feel like home.

    Stayed in December 2023

  • Reviewed: 12 January 2024

    3.0
    Poor
    • Family with young children
    • Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Train your staff to be friendly to everyone

    Stayed in January 2024

  • Reviewed: 12 January 2024

    2.0
    Very poor
    • Family with young children
    • Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Staff are not that friendly to locals but treat foreigners different.

    Stayed in January 2024

  • Reviewed: 3 January 2024

    10
    Great choice
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    I can't think of anything

    Great and helpful staff, great room and facilities and the 24h tea/coffe/juice at the lobby was great. If you go snorkeling/whatever they give you towels... great

    Stayed in December 2023

  • Reviewed: 28 December 2023

    6.0
    Friendly and conveniently located
    • Leisure trip
    • Solo traveller
    • Twin Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The floor was very dirty. It didn’t appear to be regularly cleaned. Some of the room amenities could be updated. Housekeeping room service and front of desk confirmations of bookings were hit and miss.

    Great location and friendly staff. Convenient for vacation activities and shopping.

    Stayed in December 2023

  • Reviewed: 20 December 2023

    10
    Comfortable and convenient.
    • Leisure trip
    • Solo traveller
    • Standard Triple Room
    • Stayed 7 nights
    • Submitted via mobile

    Center of town. Convenient for grocery and other shopping. Walking to restaurants. Safe.

    Stayed in December 2023

  • Reviewed: 15 November 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Not applicable

    The staff were super friendly and accommodating

    Stayed in November 2023

  • Reviewed: 4 November 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    It is located in central Koror, within east walking distance to shops and stores.

    The staff was very helpful in booking services and very friendly!

    Stayed in October 2023

  • Reviewed: 2 September 2023

    10
    Would like to visit again
    • Business trip
    • Group
    • Standard Triple Room
    • Stayed 7 nights
    • Submitted via mobile

    Great Breakfast and great hospitality

    Stayed in September 2023

  • Reviewed: 26 August 2023

    10
    Pure pleasure in pristine Palau.
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 10 nights
    • Submitted via mobile

    Nothing

    Exceptional and friendly service from the staff, especially Joy and Yssa.

    Stayed in August 2023

Showing 76 – 100

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