Unfriendly staff

Nothing

Stayed in May 2024

None

None

Stayed in May 2024

very few amenities and no pool

the location and the view

Stayed in May 2024

To show and tell what he was going to do about it and some sort of tangible compensation offered

I had an issue with the lettuce as it was not cleaned properly and I reported it to the staff who was apologetic and asked for my room number but it stopped at that

Stayed in May 2024

The reception , ground staff and Laya the chef was really helpful and mad our stay pleasant

HR called to see how happy I was I told them that I wasn’t happy with my room and the fact I wasn’t told they had no pool till later this year, I was told I would be called back by the manager and I never was.

Stayed in April 2024

No business center. Lobby really small.

Good experience. Will stay again.

Stayed in March 2024

The room was not clean all the carpet was dirty and also the mirrors, addition to the smell in the breakfast area was too much as like we are the one cooking. They dont have right information, they said that i didnt pay anything via booking but i paid fully, until i showed them the transaction of the payment they said its our mistake after calling the management 3 times

The location

Stayed in March 2024

The hotel was overly perfumed. The inoperational pool was not ideal

Good location and generally good

Stayed in February 2024

I was dissatisfied with the housekeeping staff's performance. It appears that there is a lack of a consistent cleaning protocol for preparing and cleaning the room. The cleaning standards vary each day. Additionally, when I requested matches to light a candle, they refused, citing that the room is non-smoking, even though I am aware of the 500 riyal fine for smoking in the room, and the fact that the room has a balcony.

I liked the location of the hotel it is in the center of old and new Doha, and next to the Hotel has all the major attractions for the tourists and the room's price is very fair to the value added.

Stayed in February 2024

Washroom water leak

Good Breakfast

Stayed in January 2024

The AC system in the room was very very bad, which made it even worse considering it is such a hot country. In our 3 nights we slept only one night. The room’s AC only works if it senses there is movement and the sensor is away from the bed meaning it switches off when you get into bed reaching 24 degrees. I tossed and turned and was up all night on Day 1 and eventually went to the reception at 5.30am for a small fan for the room and they didnt have that in the whole hotel! Instead they said I was using the AC wrong and sent someone up who then explained the sensor system to me. Eventually at 5.30am I had to sleep on the opposite side of the bed and continuously wave my arm in the air whilst sleeping so the AC stayed on until i fell asleep. This also meant i slept with my feet next to my wifes face who was sleeping in the normal direction. On day 2 i was so tired from having no sleep i didnt enjoy Doha at all but at least i slept because of no sleep the night before - also in an opposite direction to my wife. On day 3, we arrived at the hotel at night but now the AC does not work at all- this is around 10pm at night. Eventually someone was sent up and they had to manually fix the AC which meant there was a repair man in our room whilst on holiday for around 30 minutes. Overall, not happy at all. My holiday was ruined. Can I just say however that the staff who checked me in and out, as well as the repair man were very friendly.

Location

Stayed in January 2024

Overall I had a pleasant stay .. clean rooms and friendly staff

Stayed in December 2023

Old furniture

Employees

Stayed in December 2023

The carpets were very dirty, didn’t have shower in the bathroom they have a A bath tub and it was slippery pluswas quite difficult to go in and out if you want to take a shower

Stayed in November 2023

The sheets weren't clean. Parking lot was very narrow and risky.

I liked the decoration and the smell in the hallway

Stayed in November 2023

Room was a bit small for 5stars hotel Carpet in the hotel room was a bit dirty

Location you can walk to the main attractions Hotel looks nice inside.

Stayed in October 2023

Unfortunately, The staff are not cooperative to give me the best choice for bedrooms.

Comfortable and clean.

Stayed in November 2023

Nothing

The big window in my room with sea view

Stayed in November 2023

Swimming pool very small and suitable for swimming

Nice hotel in old town place

Stayed in October 2023

The multiple messages providing me with conflicting information. The room carpet’s need to be cleaned. The windows’ need to be cleaned. The internet with weak signal preventing me from working.

Excellent location where Souq Waqef is within walking distance. Excellent proximity to the airport. Excellent breakfast buffet (but worth $32). Excellent service from the front desk.

Stayed in October 2023

I did not like that the mattress was dirty and burnt in some places, I did not like that the coffee machine wasn't working neither the kettle for hot water..

I liked the room size, and the view as I got a suite so it was fare enough. I LIKED thir staff they are very friendly and helpful from the valet parking to the security to the receiption . Soukina in the receiption was very helpful and she gave us a very good deal with my room 🤩

Stayed in September 2023

Had no access to the computer to book my flight and on the day of arrival, which the reception could locate my booking and delayed me

Location and size of the room weee good

Stayed in September 2023

I think the hotel has suffered since COVID. The staff were friendly but everything felt unused or temporary. The rooftop pool area was deserted and looked uncared for. No proper bar set up and only 1 restaurant.

Lovely room upgrade with a spa bath and good breakfast

Stayed in September 2023

Felt pretty average for a Hilton hotel. The breakfast isn’t appealing. Some of the food looked well past it’s used by date. Not good value for money but where else can you eat in Qatar on a Friday morning. Everything else is shut.

Good location for the museums and Souq.

Stayed in September 2023

LOCATION

Stayed in September 2023