Well they were unable to refund the charges for the stay I didn’t do. Well due to some issue my flight got changed to 17th evening which I had to leave early. I checked out by 4:00 pm . The reason by the front desk for not refunding the charges because it’s season time which the reason was not valid and totally unprofessional.

Fine

Stayed in November 2024

The rooms. I had to change three times within a 5-day stay either due to being assigned the wrong type of room or unbearably loud noise coming from outside the hotel. The staff appeared polite but didn't fix the issues we raised. The rooms are aged and need basic updates such as changing the wall sockets and proper cleaning of the wall to wall carpeting as well as the drapes. The rooms are stuffy at all times. Furniture in the room is not properly dusted, and the dust can easily be seen when the sun is facing the room. Yucky and murkey dirt accumulating in the corners of the sink and bathtubs. In general, just not the standard one would expect from a five starr hotel. I won't be going back again.

The food. Both the breakfast buffet and the a la carte room service. The lounge area of the hotel is clean and beautiful.

Stayed in November 2024

The worst ever stay

Stayed in November 2024

The reception staff, especially Amani, were very rude and disrespectful. She didn't even inform me when the room was ready. She said I had to call or come and check. This hotel has nothing to do with 5-star ratings. I won't recommend staying here even for free. It was the worst experience I've had during my stay in Qatar. I have stayed at Ned Doha (great stay) and Hyatt Regency (very professional reception). This hotel ruined my stay and spoiled my mood. I will never repeat this experience.

Nothing except the manager. He tried to fix issue once he was involved.

Stayed in November 2024

The staff were very rude, and they kept ignoring my complains, the room was humid all the time and I told the staff about it but they ignored me, the hotel telephone was broke and we couldn’t call the room service , we also made a complain the telephone but they also ignored us.

Great location

Stayed in November 2024

The receptionist “Ikram” was very helpful and very kind.

Stayed in November 2024

Nothing.

Every thing was great

Stayed in November 2024

Housekeeping air-condition location

Stayed in November 2024

WiFi speed

The staff were so helpful from the first day to the last. Especially Amani who fixed every issue and made our stay much better! Would definitely recommend this hotel to family and friends.

Stayed in November 2024

The rooms I booked had a smoking smell, defected sanitary in the bathroom, bathroom door can't be closed and some electrical outlets/switched doesn't work. Not a 5-star hotel standard

The receptionist was really friendly and accommodated our request. Very close to Doha central.

Stayed in November 2024

Staff and noise

Stayed in November 2024

The room

Stayed in November 2024

The location and environment

The best hotel I have been too and exceptional customer service! The staff are very friendly and I met some nice people there. Easy location close to souq waif and Doha city centre

Stayed in November 2024

Nothing

Everything

Stayed in November 2024

shout out to amani, lydia, and ali for always taking care of me and all the staff as well, feels like home everytime i came for a rest! will be back again for sure

Stayed in November 2024

The breakfast was Ok. Location of the hotel was excellent

Stayed in October 2024

Parking AC

Clean, facility

Stayed in November 2024

Too many problems with the rooms even after changing there were problems

Most staff were friendly

Stayed in October 2024

Maybe they could provide slippers.

We liked this hotel too much. Staff is very helpful, they have smiling face. Room cleaning service is perfect. They renew big water everyday. Moreover they are providing toothbrush everyday. Room was very clean. Hallway has nice smelling. Hotel also has one pool. And outside there are valets who take your car and parking. Location and WiFi also were perfect. I can choose this hotel again definitely.

Stayed in October 2024

I didn’t like hotel staying.

I didn’t like services and room services. Very unwelcoming staff and strict roles.

Stayed in October 2024

The staff were really helpful and nice to us. I’d really thanks Amani the receptionist for her help and support during our time there.

Stayed in October 2024

No prayer mat

Good and clean rooms , good quality toilet facilities materials , cold ac , nice lighting technology

Stayed in October 2024

All was good

Cleanliness and the room looks great

Stayed in September 2024

high humidity in the room for some reason. the room is small to fit 3 persons.

Stayed in October 2024

bad service, more than one hour to send for help or service . need to go by myself to get support. After cleaning the room, they took old towels and didn't give any alternative towels. regret to choose this hotel for anniversary.

nice and new furniture.

Stayed in October 2024