Out of all hotels we stayed in around the world this was by far the worse - to summarize the cleanness we found a cockroach in the room- walking over us over the bed ! The staff were unprofessional as we asked about the manager they said no manager on duty - supervisor took over and gave us another room she didn’t even bother herself to check the second room even to know that electricity was not working ( superviser mickaela I think ) and before complaining at front office we called the house keeping they answered said there coming then ignored us then we called operator , we dialed 0, front office and every where we even dialed emergency number and no one answered - we went down only for front office staff zeri to tell us maybe there is a problem with your phone she didn’t even apologise absolutely rude and unprofessional so even if a guest died the emergency number is not ready ! We checked out a night earlier and we will file complaint to head office and authorities

The only good thing was the park which was seperate from the hotel

Stayed in August 2024

The meral park didn’t have exceptions for people with disabilities and they charged as adults as well as managers of hotel didn’t take the responsibility to respond to our request to have my mother enter without a day pass or discounted day pass

It’s an outstanding hotel and the most i like about it is the parking service and dinning areas along with reception team they’re supportive.

Stayed in August 2024

The room wasn’t ready while checking in.. had to wait till 4 .. also before I come I tried to call the team to arrange for my husband birthday but no response. No proper apology for delaying us. The facility is overused and furniture not on good shape. The room smells wasn’t good. The food wasn’t tasty at all and I think this is for a purpose

Almost nothing .. I don’t feel that I got back the value of my money .. This experience doesn’t reflect Rexios name which I tried in other countries

Stayed in August 2024

Bad service Cleaning service wasn’t good enough

Good room

Stayed in August 2024

We arrived to the hotel at 4 pm and the room was not ready, the room was not clean

Location and facilities with access to Meryal park

Stayed in July 2024

It is not related to the proberty, but die to the summar season, the lobby was full with people during check-in and check-out and this led us to have our room very late. However, the staff offered late check out next day.

The All Inclusive option was the best thing

Stayed in July 2024

We are a family of 4 and booked a staycation to be close to the waterpark. We booked a family room and on booking thought this was a family suite rather than two rooms adjoining. On arrival the inter connecting rooms were locked. The ceiling was collapsing and the second bathroom flooded due to a blocked shower drain. The restaurants are okay but really more effort needs to be put into for families… especially when you don’t want to eat buffet style. The euro cup was on so even the pizza bar was more of a sports bar and not at all Kid friendly. When we spoke with the staff about the room they were receptive and offered us a free lunch, which we were told at the restaurant we weren’t entitled too when we arrived. This was obviously embarrassing as patrons of the restaurant after the front desk had granted us the complimentary lunch. The hotel wasn’t worth the $$

The hotel is perfectly situated to meryal.

Stayed in June 2024

The at the restaurant service was very slow

The park

Stayed in July 2024

AC wasn't working properly and the stuff couldn't fix the issse. The paper wrist band was annoying because you need it for water park, breakfast, lunch and dinner .. we need to changing it every time and waiting in the line of the reception desk. The value of the hotel is expensive.

Location near meryal water park.

Stayed in July 2024

Bad service, noise, stuff was not helpful, the breakfast is not that quality

It’s good because of the water park so close

Stayed in July 2024

Need to remove alcohol

Every think great

Stayed in June 2024

AC was not effective for cooling rooms and lobby. All inclusive didn’t worth it and food was very bad for human consumption and no variety. Staff was at room door at 12noon pushing us to checkout and they shut off the power for room lights. The room wasn’t really clean and some stain was observed on the flooring, beds pillows smiled very bad. The hotel standard cannot be considered as 5 stars and cannot be compared to other Rixos hotels such as Rixos Antalya or land of legends. The waterpark operation professionalism was not mature enough and there’s a huge room for improvement for such large waterpark (more team training might solve it).

Location and connection to water park and beach.

Stayed in June 2024

NOTHING

the facilities and free access to meryal park! AMAZING

Stayed in May 2024

Although the hotel itself was pleasant, there were a few issues that affected my stay. Accessing the beach was quite cumbersome due to the long distance and the absence of clear signage. While the room was decent, the towels, bed sheets, and pillows had an unpleasant smell, requiring us to use perfume to mask it for a comfortable sleep.

Stayed in May 2024

The check in and check out process was very long. The staff were new and not all knowledgeable with the process. A lot of confusion about all inclusive from not all inclusive. Every time you order something they keep asking you all inclusive or not. The hotel is far from any facility nearby so it might be good for people who wants to stay and not move around.

The room was a good size with the balcony. The breakfast was a wide variety of food choices. It is a good place for families interested in the water park nearby.

Stayed in April 2024

all hotel staff are not professional (Except for Mr Hashim & Maher) where we had many issues first they double charged our stay twice and did not resolve the issue until I reported it to police and qatar tourism. Issues about the room when we entered the curtain was teared up there was old chocolate in the drawers my toddler was about to eat it and stains all over the floor I will reported this issue to the housekeeping and reception. All of their reply was noted. cold water in the showers in our room and the next room that we had there was weak water pressure. we had room 3223 and 3225

That it is near to Meryal water park

Stayed in April 2024

In room food is only pizza! Why?! Taste of hot chocolate in the lobby is the worst hot chocolate I’ve ever tasted! Couldn’t reach the phone operator for 3 days! Sound insulation of the room is poor: you can hear the outdoor corridor sounds

Rooms are clean, nice view, the water park is amazing, ac is good, valet people are kind, the band in Pizzafan put a good show; loved the balcony

Stayed in April 2024

Check in delayed and took longer time about one hour more.

Location, clean, food

Stayed in April 2024

Only one restaurant operational during our stay. We ended up driving to Fabio's on the Pearl - Amazing food and service! Time to clear the table during meals was so slow i did it myself! Table never seemed ready for guest to dine, there was never any salt, pepper or sugar for the coffee. Staff did not know how to make a Cappuccino! We couldn't order any snacks / lite bite from the pool bar. No external bathrooms while at the pool meant you had to go inside the hotel. Building work ongoing inside hotel

Beautiful hotel in a great location

Stayed in April 2024

We had some issues like two rooms we booked the electric doesn’t work and when we woke up the toilet was full of water there was leak in it. And they bring crib for baby after 5 hours

Location and waterpark

Stayed in March 2024

T

Location

Stayed in February 2024

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in January 2025