The food & beverage menu had many items that were unavailable. The beach towels that were issued at the pool hut were dirty and had to be changed. The food & beverage outlet near the pool was closed.

The room was fine, the staff were OK and the breakfast was good quality and plentiful.

Stayed in May 2023

Staffs were friendly, food was good. However expected more facility on recreational activities.

Stayed in April 2023

The resort received many day use people so it was extremely crowded during the day , I will pay 1380 QR then to find 50 kids in the pool coming on a daily use rate of 100 QR for adults and free entrance for kids below 6 years. I was extremely shocked with the number of families coming under daily use rate

The facilities and staff

Stayed in April 2023

The food

Stayed in April 2023

Upon arrival there was terrible smell in the bathroom, also there was a licking sink and constantly wet floor because of that. We were surprised there was no hair dryer, but it was brought to us upon the request.

The location was awesome, ourroom was comfortable, the beds were comfortable and clean as well as the lovely balcony we had. In addition, the food for the breakfast and dinner was nice and affordable. The wifi connection is unfortunately rather poor. The sea is very shallow! It’s impossible to swim, the barriers are soooo close, as for kids.

Stayed in April 2023

The location is awesome and the resort in general is very pleasant. Staff is very courteous. Even though I feel that the management should improve the way they run this resort . I arrived on the day before the Eid and there were very little staff available. Even they found it difficult to get someone to take the luggage from the car . There was no one to receive you at the entrance . There was not welcome pack with fruits etc ( They used to have it earlier) . They rooms and facilities are not properly maintained as well .

Stayed in April 2023

Noisy AC, extremely uncomfortable to sleep with in the night even when turned off inside the room/suite. Breakfast quite average.

location and staff kindness

Stayed in April 2023

Guests uninformed at time of check in. Dishonest waitress ( pushing for buffey event tough a lacarte was available) I requested for lemon and tomato sauce I got tomato puree. Chef voice was loud and audible outside, he himself acknowledging that he didnot get omelete order from his own staff. Restaurant had house flies sitting on food time and again which never gave a 5 star experience. Attached restaurant pic which shows housefly on glass which my daughter never liked food.

Unique Supermarket attached to property. Generic Seaview from the room Loads of provisioning for football, chess, basketball and children play area, video theatre so on

Stayed in April 2023

Room service very poor and no answer on phone. We had to go down each time to order. Breakfast at Room is paid, while my wife was sick. Extra bed also should be paid, while my reservation was for two adults and 9 years child

Location, view

Stayed in March 2023

İt was been disappointing.Restaurants are closed early, service was delayed, because of food my friend was poisend we went to hospıtal.ı even not sure they give us king room

Nothing

Stayed in February 2023

Service Wrong information from front desk Very poor handling by the staff 4 hrs took to get one bottle of water even after remembering many times

Location only

Stayed in December 2022

I PERSONALLY DID NOT ENJOY MY STAY AT ALL! I came during the world cup for three days that charged me approximately 4000$, and I have not enjoyed my stay here at all for the following reasons: - the room service was not available, whenever I asked for a coffee or something from the menu they told me that we do not serve it, even thought it is in the appropriate allowed time; - they have no responsiveness whatsoever, I tried calling the front desk countless times but they do not respond, and even if they did they would ask me to contact someone else at another extension without simply doing it themselves; - the average wait time for even the simplest of requests is usually around half an hour at least, (e.g. if I ask for golf car, or for someone to pickup my clothes). - the level of cleanliness is so low that I had bed bug bites during my stay, I even couldn’t stay at my bedroom the first night because I found a huge bug on the ceiling; - the place is so remote and far even Ubers don’t come by, and when I asked the hotel staff to set me up with a taxi they told me to figure it out myself and they even wouldn’t bother providing aid and assist for me in my transportation, I ended up with having to contact people that I searched online who charged me insane amount of money for just a drive to the nearest metro station; and Finally, one of the most annoying encounters that happened during my stay was at one morning I was feeling a little bit dizzy, probably from low blood sugar due to my diabetes.

Stayed in November 2022

NA

Everything

Stayed in October 2022

1. The lady in the pool area wearing orange with "entertainer" at the back of th shirt standing in the towel distribution counter is worst. I came to return the towels we used in the pool and approached her in the counter but she totally kept on ignoring me , she was on video chat with somebody and ignoring guests in the counter. She should be reprimanded. I just remembered her face when we saw her again the next day during our breakfast. 2. Breakfast is unsatisfactory. 3. Nobody welcomed us when we arrived, my husband need to carry the luggage 4. Some of the staff needs training on customer service.

The room is spacious. We also appreciate the anniversary surprise they did to our room.

Stayed in August 2022

it is way too high for value for money. there was nothing for toddlers not even single slide or ride..it was a bbq night the day I stayed and food was awful..breakfast was a good one 🙋 with lot of options. only 2 restaurants there, out of them 1 was closed so basically no food options. another thing with this property that we can't order food from outside maybe coz of remote location (no delivery zone) showing on talabat etc. On the entry it was mentioned horse and camel area when I went there couldn't find even horse or camel foot step on the ground

Stayed in July 2022

They didn't warn me about the workers and their modifications and their stray dogs in the resort I couldn't do anything on the trip we just waited for the day of check out there was no privacy they have workers everywhere

some of the stuff was lovely and i like the golf car taxi

Stayed in June 2022

Room was not worth enough for money. was expecting more luxury. Room floor was getting wet because of humidity and it was slippery. no one from house keeping showed up even after couple of complaints. we had to carry the baby all night until he sleeps as he couldn’t walk on the floor. It was very disappointing to stay in the room. so we had to stay in the balcony until baby sleeps.

Private beach access, swimming pool, garden and restaurant

Stayed in July 2022

Limited staff, it took a long time to get what we asked for and sometimes they could not understand us. They should be better trained.

The breakfast had a good variety, was fresh and delicious. The beach was wonderful and the room was comfortable.

Stayed in June 2022

first time I’ve been in an hotel that I didn’t like anything! absolutely waste of money, not sure who decided to call it a 5* hotel, not even 2* for me.

Stayed in May 2022

BRAKE FAST OK BEAACH OK . BUT POOL WE REQUESTED TO YOUR STAFF WATER IS SO CLOD SO MAKE IT WARM. BUT THEY DIDN'T DO ANYTING. ITS A MISMANAGEENT BEFORE WE ASK YOU SHUOLD WORK AS PER THE SITUATION. OTERWISE EVERYTHING GOOD. THANK YOU FOR YOUR SERVING

Stayed in May 2022

facility is really old and poor breakfast options

Beach and pool was good

Stayed in May 2022

chalet not clean and weird breakfast strategy not allowing guest to make their own plates during breakfast buffet with unprofessional stuff mix up your food with different portions as they can’t understand what you want or hear you from the plastic barrier between us moreover most of them not wearing mask.

location

Stayed in May 2022

Breakfast and iftar meal were disastrous, absolute chaos. Not enought staff to serve food. Food was cold everyone queue jumping, absolutely awful

Nothing a total waste of money.

Stayed in May 2022

everything was good

very clean

Stayed in January 2023

in the beach are too much jellyfish

the staff are very nice and the cleanliness of the place were excellent

Stayed in September 2022