I recently stayed at LTX Hotel and was disappointed with the service. The staff lacked professionalism and seemed indifferent to our needs. When we faced issues with our room, the response was slow and unhelpful. Overall, I didn't enjoy my time there due to the poor treatment we received. I hope they improve their customer service for future guests.

Location

Stayed in February 2025

‏When I received the room it was not clean, the floor was

Luxury Decor Room - Very Nice Room Space - Quiet - Specially Recommended for Families for Great Stay

Stayed in February 2025

Diabolical customer service

Poor service in every aspect

Stayed in January 2025

Check-in process took forever. We were standing at the door while the staff take about 10 minutes to finish a person. Let alone the personal chitchat.

1- Location 2- Clean 3- Comfortable 4- Safe

Stayed in February 2025

Housekeeping team was not efficient , they only clean up the room properly on the first day, after that we had to beg for them to come and clean the room. On the last day they did not vacuum the room properly.

Design is good and rooms are soundproof

Stayed in January 2025

The service

The decoration and style

Stayed in January 2025

Room service is very, very slow And when order breakfast take one hour and also the order come cold !

Stayed in January 2025

This review has been hidden because it doesn't meet our guidelines.

Had a problem with the room service food

Stayed in December 2024

I was waiting for 3 hours for check in, the staff were unprofessional at all asking to wait for longer time, I arrived at 3:00 and checked in at 6:00 the staff did not even offer welcoming drinks or any thing.

Stayed in November 2024

The staff!!! First the staff and call center are NOT aligned on anything whether the room have sofa bed in junior seat or not as well as corporate discounts. The Staff especially check in desk have major attitude issues they were so rude and not cooperative at all. They made me hate the hotel very much and will for sure not stay in it again

Very clean good comfortable The food is decent 5/10 nothing special

Stayed in December 2024

Very Late check in , it took 1 h to give us the room . Staff do not have experience to deal with such situation, even to compensation like late check out or upgrade. Or complementary food/drinks to the room . All closet get stuck with ur clothes inside and need to call someone to open closet . Service very slow even when called reception as emergency to send someone to get our clothes out to go to event it takes long time to send someone. Stuff and manager layers they said room not ready coz it is not clean and where calling cleaners in front of us many time to ask if room cleaning over or not and they keep postponing. Then manager come said they did not gave us the room dye yo technique issues. Something mot accepted at all . To be honest this is cannot be a level of 5 star hotel. Very disappointed and not recommended for stay over night even for 1 day

Size of room

Stayed in November 2024

Was noise , they gave me contacted room I couldn’t sleep from other room children screaming ,, it take 30 to 45 minutes to check in ,, it was not good experience at all

Only front office manager was kind I think his name barshin and the one take my bag and book the taxi ( only two kind staff I meet )

Stayed in November 2024

House keeping service is poor. We have to call them twice to get our room cleaned.

Size of the room.

Stayed in April 2024

The bathroom was clogged, and when we told them, they did not do anything until after I spoke to them multiple times, until a man came and fixed it, but the smell of the drain was very bad, and when I told them about that, they ignored me and did not cooperate with me

Stayed in February 2024

The hotel served high society, thus, any request of your takes time and sometimes it does not get answered at all.

The hotel was magnificent in all aspects, the interior was designed so well and the atmosphere was victoriana and dreamy.

Stayed in March 2024

Way and attitude of staff , unhospitality , unprofessional specialy reception staff who doesn't have a basic of communocation as receptionist, and if you have any conflict with receptionist all the staff will treat you by the same way ... No hosekeeping visiting the room 3 days only one time they called while family sleeping and 2nd time last day when i complain otherwise even you request them no answer...

Only location and Building

Stayed in February 2024

Everything

Nothing

Stayed in February 2024

Staff attitude was not good.

The place. The location. The room.

Stayed in February 2024

Cleaning the room was not good they just fix the bed. Other thengs are just placed the same. Kitchen cleaning for the sink' plates and spoons the stove wan not cleaned properly. They dont have a breakfast buffet only main dining and a expensive

The location was good and quiet. Staff was smiling all the time. The two room suite was good and spacious. They gave me one extra bed for my 6 year .

Stayed in January 2024

The facilities are not %100 ready Staff were not motivated The food and beverages are very expensive Soundproofing was not okay

nothing was in good condition

Stayed in April 2023

spa isn’t open yet, the bathroom should be bigger especially as the room we got was a suite

classic style

Stayed in January 2023

The staff and the room dining service

The room and the view

Stayed in December 2023

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025