- After a tiring journey, I arrived at the hotel late at night to find a strong insecticide odor in my room. I contacted the front desk, they promptly sprayed the room, but the smell made me uncomfortable. I left and returned after two hours to get some rest. - I have frequently mentioned that the bellows are excessively large and uncomfortable. Note:- - I get a call from hotel today and they offers me a discount for next stay after editing my review to positive feedback which is not acceptable.

Good staff and cooperation.

Stayed in March 2024

The roomservice coffee came from the automatic coffee machine in the dining room, but cost a fortune. Do NOT order room service coffee. It is also a little way out of the city centre, so you have to uber to get places unless you want to walk for 30 minutes. Also, they don't serve alcoholic beverages.

The room was ok, not modern, but very clean. The staff was very service minded and nice. We went there for Christmas and they had Christmas dinner there, which was nice.

Stayed in December 2023

Unfortunately, the hotel is getting on in years, signs of wear and tear can be seen almost everywhere, for example on the wallpaper in the room or especially on the tiles in the bathroom. The cleanliness was not given, especially the corners were also dirty in the bathroom and the tiles were cracked. Not much natural sunlight in the room and the windows could not be opened. Breakfast was below average, especially one of the worst coffees I have had in recent years. As an overall package the hotel should never get 5 stars. Normally I would classify it as a 2 star hotel, on good days as a below average 3 star hotel.

The hotel had fast and free wifi as well as the look from the outside.

Stayed in March 2024

They gave me a room with a connected door and the sound of the cars of the road as well the bathroom wasn’t that clean the towels smells bad

Location staff friendliness

Stayed in March 2024

Most of the room's facilities were worn out and have to be renewed, plus I wouldn't at all say that it was sparkling clean.

I liked the classic design and the comfy bed.

Stayed in February 2024

The lobby is too narrow comparing to other five stars hotels .

It closer to the all activities and hot spots as well .

Stayed in February 2024

- On arrival my child (2 years old) was crying and not happy as she was tired after the flight. I had the reception staff dealing with my check in, cut his eyes, kiss his teeth and nod his head aggressively as he was getting frustrated with her. In front of my face. After that I was already done with this hotel and the staff. Another staff member also In reception got frustrated when I asked for Wi-Fi with response being “Habibi I said…” their manners shocked me horrifically. I cannot believe this is a 5* hotel. A hostel has better service.

The cleaning staff and security were so nice.

Stayed in February 2024

Buffet food

Stayed in February 2024

Smell from the carpet was horrible and the suite is not wide enough, the hotel needs more improvements.

The staff were so nice and helpful.

Stayed in December 2023

Small lobby, small rooms and poor location. Also the grade or the class of 5 stars hotel is miss leading. It barely makes 4 stars.

Breakfast was really good and so many options.

Stayed in February 2024

Every single thing

Stayed in January 2024

There is a bad smell in 2 rooms

Stayed in January 2024

The whole experience was great , but in the morning a fire drill was going on , that lasted hours loud fire alarm and announcement which ruined the whole experience, receptionist called asking us to check out at 12 pm but i barely had any sleep , i had to convince her to extend till 3 pm,

The hotel is clean and near to most facilities, The staff were helpful and welcoming. The room was clean and tidy abit tight. The receptionist saif was helpful, iwas asking for charger he provided me with one as i had an emergency meeting at the time. I would like to appreciate his kind gesture.

Stayed in January 2024

Bathroom + the cleanliness

Location

Stayed in January 2024

Everything is good and clean, But as a 5 stars hotel it deserves a new furniture

Good staff

Stayed in January 2024

Room are small Old furniture, not updated at the new standard Very poor Breakfast is for max 3 stars (only 3 fruits, some stuff not good quality, not even Nutella for children..)

Nothing special

Stayed in December 2023

AC not working well Bad smell in corridor

Clean

Stayed in December 2023

The room was so small

The stay was not bad

Stayed in November 2023

- No outside view in the room (despite the pictures) - Room Service is average and bit slow

Nice location

Stayed in November 2023

TV

Friendly staff, clean room

Stayed in October 2023

Room is very small

Booking was easy, room was cleans and we got smooth late check out

Stayed in September 2023

room size and maintenance

stuff and managment

Stayed in August 2023

Carpets everywhere should be changed. Water pressure. Praying mate should be available in room. Internet speed or coverage in room.

Room space and cleanliness of linen. Staff attitude specially ABED at the front desk and security staff in addition the room attendant cleaned the room.

Stayed in September 2023

Poor choices of food.

Compared to Jeddah, didn’t found good to me.

Stayed in August 2023

Ok, good, but small room, and all comfortable and clean. Location is honestly not great, and additional breakfast too expensive. But overall OK

Stayed in July 2023