Nothing to declare

Everything was Perfect.Very good and Professional stuff

Stayed in May 2022

parking, complicated

Stayed in April 2022

On the day of our check-in (Sunday), the elevator in the hotel was not working, and our room was on the fifth floor. The young man at the reception helped us lift our very heavy suitcases. Another porter ignored this fact during the check-out, and the husband lowered all the luggage on his own. Due to the Belgrade heat, due to the fact that the elevator was not working, I could not even leave the room for a walk. We were not given a discount or a room on the floor below.There is no tea, free water, there are coffee capsules, but no sugar. The three of us stopped by, we had to ask for an additional set of third underwear.

Great spacious, very comfortable room.

Stayed in August 2024

Very rare room making up

Location in old town is perfected

Stayed in May 2024

Climatisation was a malfunction, I needed to open windows during the night and the traffic noise was awful. During booking, they said the room had a garden view, but they said they were full and sorry.

Location, huge apartments

Stayed in May 2024

unfortunately the hotel is really dirty. I personally assisted to the cleaning of the room. They do not use vacuum cleaners (so the carpets remain very dirty and full of dust). They clean the floor with an old dirty rag without ever putting clean water. They don't even use detergents and disinfectants for the bathroom. Just old water. Time for claning 40 sq,meters: 2,5 minuts Very terrible and unacceptable. From the attached photo you can see the result of a white towel that I passed over the floor after it had been cleaned. It is totally black and full of dirt Parking: few places not always available and the system works very COMPLICATED!! Hotel is a little be old and it needs to be renovated

Staff very friendly

Stayed in November 2023

The rooms are quite worn out, the furniture in the rooms needs to be changed, the sofas are terrible. The breakfast is great.

Many thanks to the man from the reception for the high level of professionalism. It was some issues with the cleanliness in the room at the check in, but I was given a new room and dinner as a gift. Appreciate it. Hospitality on the high level.

Stayed in June 2023

Cleanliness - Extremely dirty: reception, bathroom and room (a lot of hair everywhere, dust all around, in bathroom mould, buildup and it stinks) On request for the car space - advise from hotel was "we will try to keep a spot for you"? What does this mean, to travel few hundred miles and to risk if you gonna have a car space on arrival - I just decided to go with taxi and had an additional cost!

Room was large and included many features. Two TV's, lot of storage space and nice kitchen. On arrival when I went in to my room a lady was inside sleeping. I addressed the issue at the reception and I was provided with the new room.

Stayed in June 2023

We arrived in a very dirty apartment, we were disappointed as we had never experienced with such a situation before. Dust was everywhere, dirty furniture and a toilet bowl, spiderweb, hairs, smudges and stains of dirt everywhere. We were shocked that the hotel could offer room/apartment to a family with small baby that was not ready at all (I have photos and video of the room). At our request to change the room, the receptionist showed us other similar rooms/apartments, but unforthunately other rooms were in the same condition ((( After that he offered to choose another hotel, which surprised me, since we were with a small baby, moreover, finding a new hotel upon arrival in Belgrade is not so easy. After long discussion, they promised to clean the room, but unfortunately they only pretended to clean the room, moreover, they sprayed the curtains with some kind of perfume or fragrance, which made it unbearable to sleep the first night, the room was still dirty and, in addition, there was a smell of fragrance. The next day, after my repeated request, they agreed to do a deep cleaning of the room. Here I would like to mention that the supervisior of housekeepers admitted that the room was dirty and cleaned the room together with her team (really appreciated it). Our room was cleaned by 4-5 people for 3 hours. The main problem of the hotel, in my opinion, is cleaning, because if you put an air purifier in the rooms, it will not help, because you still need to clean the rooms. This whole situation has spoiled the impression of the nice city. I believe that we should have received a refund for the first night, since the room was only cleaned on the second day. We did not expect such situation from a 4 star hotel, therefore I can't recommend this hotel. Unfortunately, it turned out that the values of the Zepter health mission are out of this hotel.

nice and friendly staff in the restaurant 🙂 good location

Stayed in January 2023

No cover on the bedsheet, no warm water ( the heating system was reparated during our staying, after writing the claim), insufficient toilet paper, insuficient bathroom towels...

Good location, the room design was very nice

Stayed in August 2022

breakfast

location and room spacious and clean

Stayed in October 2022

junior suite has very small bathroom and a small shower. when shower is used water goes everywhere. empty fruit bowls in the room. no view. limited breakfast selection.

staff were very nice. central location

Stayed in September 2022

None of these things matter when you have your sleep and your day constantly disrupted. Zepter has this completely ridiculous thing to where if your card isn't in the wall slot, but you're still in the room, or the sensor THINKS you're still in the room -- something similar to a fire alarm goes off. Yes, the same volume as a standard fire alarm. It will wake you up if this happens anywhere on your floor. The hotel does not inform anyone of this ahead of time, so it happens a lot. The alarm went off 16 times in 7 days!! I've stayed in over 500 hotels, this is the most stupid and unnecessary thing I have ever seen a hotel have. I would love to meet the person who thought this was a great idea. I deeply regret staying here.

Very nice restaurant, and some really cool in-house items like air purifiers and their own olive oil. Good central location.

Stayed in June 2022

it shouldn’t matter - but it does - housekeeping arrived late on day two so I was in the room at end of the day so it wasn’t convenient for them to enter the room and then on day three they didn’t arrive at all. By day three even the most conscientious traveller would like a clean tea cup, some tea bags and the odd clean towel!!

Good location and friendly staff - particularly the man on reception and the blond lady on the bar/ restaurant

Stayed in April 2022

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Stayed in March 2025

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Stayed in March 2025

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Stayed in March 2025

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Stayed in February 2025

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Stayed in February 2025

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Stayed in November 2024

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Stayed in November 2024

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Stayed in October 2024

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Stayed in December 2024

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Stayed in December 2024

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Stayed in November 2024