They need to train to the guy their staff in the kitchen. That guy is not professional, very rude and arrogant. Racism while you work in this place. He’ll no

The hotel is very clean. The staff at the reception were nice, there is this staff working in the kitchen called FARIS he is very rude, arrogant unprofessional. The guy don’t suppose to be there. He don’t know how to talk. Very racist.

Stayed in February 2025

The location

Everything including staff were great

Stayed in February 2025

Pillow very high should be option for thin pillows

Stayed in February 2025

Breakfast was very good, nice restaurant and selection of food.

Stayed in February 2025

God

Stayed in February 2025

N/A

Perfect location, very kind and professional staff. They were very helpful. Shelter to Haram was very useful. Breakfast was very good. I recommend this hotel to all my friends and family

Stayed in February 2025

Everything was great room is clean staff is great breakfast was very good Also location is perfect for me only cost 5 reyals to go to haram by taxi in 3 4 minutes very easy to reach el haram

Stayed in February 2025

There was absolutely nothing that we didn’t like about the property.

Excellent customer service, beautiful hotel. Location was a bargain for the price but unfortunately due to the roadworks going on getting to the haram took a lot longer than normal.

Stayed in February 2025

the rooms are nice and clean, the breakfast is good for its price. the reception staff are so helpful and friendly and always available

Stayed in February 2025

Road leading to the hotel is under construction for many months. No notice regarding this was shared with guests. We had drag our two suitcases all the way for half a kilometer on rugged terrain in a state of Ehraam while coming to the Holy city. No communication regarding this was shared through email or through booking.com. Very irresponsible behaviour of hotel management. Would not recommend this hotel to anyone for next 6months till all the roads are functional. Also the room size offrered was much smaller than what was indicated through photographs. No discount was offered by management for the inconvenience faced by customers.

Room cleanliness was good. Breakfast quality and food options were good.

Stayed in February 2025

Staff very pleasant and helpful. Above expectations. Would recommend when travelling with family.

Stayed in February 2025

Almost all good

Breakfast was not in my booking

Stayed in February 2025

Nothing

I had an amazing stay. Excellent location only 25 mins walk to Haram. Big room, quiet, pleasant atmosphere. Bathroom was great with everything you need same as a 5 stars hotel bathroom. Staff were amazing and Amer has such an amazing smile and good attitude to work and he will have a great career in hotel industry. Faheem helped me a lot without hesitation just willingness to offer good customer service. Front desk team in general were amazing . It should be 4 star hotel; not 3.

Stayed in February 2025

Connection to the location

Every thing except connections. All road were closed .. had to walk a lot

Stayed in February 2025

The bathroom was not clean at all. The room was not hoovered. The table and tv was very dusty

The property was not clean. The bathroom was uncleaned and dirty. The bedsheets were clean and well organised. However, the carpet was not hoovered and hair was all over the bedroom.

Stayed in February 2025

Very bad location.. the shuttle time is not good and drops away from haram.. plus the noise of the works on the road

The hotel was clean and not crowded

Stayed in February 2025

- Constructions going on just in front and it made our stay difficult - They kept on harassing us to check out even when I told them we’re leaving at 1h30 - We carried our own bags when they were looking at us drinking tea but run to help others !???

Rooms are nice and clean The girl at the reception is so nice not Dua the other one

Stayed in February 2025

Staff and quality of service

Stayed in February 2025

Nothing

Thank you very good service, good food, helpful staff and good location for umrah

Stayed in February 2025

Because of the road works in front of the hotel, getting to and from it was a challenge. The shuttle drop off place was terrible. It took almost a hour to get to the mosque. Walking is actually better if alone.

As usual, the hotel staff were great!

Stayed in January 2025

We travelled with my aged mum and found it to be extremely challenging for access to the Haram. This is not only due to the present construction on the road [which blocks all traffic to the hotel, and requires a walk of approximately 300 metres]. Many taxis refused to take us to that hotel because the road is closed for the construction. However even after the construction is complete, access to the Haram would remain a challenge. The is still a long walk to the Haram after you are dropped off by the hotel shuttle. The point where the hotel shuttle drops off the guests is approximately 1.5km away from the nearest gate into the Haram. This walk on the road includes a steep climb, walking with oncoming traffic also using the same space. Even using a wheelchair under those circumstances felt dangerous.

If you do not have someone in your group who is elderly, frail or needing a wheelchair, then the hotel would be fine and recommended.

Stayed in January 2025

Staying at this hotel was a fantastic experience! Every receptionist was extremely friendly and helpful, which made my stay even more special. The location is excellent – very close to the Kaaba, and the hotel provides convenient shuttle services back and forth. I enjoyed every moment of my stay and will definitely return if I visit Makkah again Inshallah. Highly recommended!

Stayed in February 2025

Service, behavior location, road, noise, overall environment ,

Not good reception staffs. Need more training and human resources to accommodate guests to retain good service quality.

Stayed in February 2025

Breakfast and staffs

Neat and cleaned and room is very comfortable

Stayed in February 2025

The worst problem of this hotel is the distance to Mecca and the construction of a road near the hotel. 10 to 15 minutes walk to the hotel is annoying for a traveler.

Only staff

Stayed in February 2025