Not at walkable distance to Haram.

Very well maintained and courteous staff

Stayed in October 2024

The construction in front of the hotel

The property is good but they have a critical issue with the constructions just in front of the hotel, no taxi will accept to take you there and if they will you would need to walk to get to the hotel

Stayed in December 2024

There was construction going on right infront of the hotel and it was so difficult to access it via car or walk too. Took longer time to reach it.

It was clean and tidy

Stayed in December 2024

There are currently construction of a new bridge right in front of the hotel which makes access to the hotel extremely difficult, as taxi/Uber drivers can't find the hotel. There is a road on the side of the hotel but it's not a known road. many drivers doesn't know how to get there. We had to walk down a narrow path, along construction boards to get to a bridge to get meet our Uber driver after he too got lost. The hotel offered a complimentary bus to Masjid Al-Haram but you have to walk along this narrow passage to get to the bus. Then the bus dropped us off so far from the Haram we were so tired when we finally got there to perform our Umrah. Sadly, I was unable to continue my stay at the hotel as this affected us negatively and we managed to find alternative accommodation that we were happy with.

The staff was being very helpful despite the situation.

Stayed in December 2024

We lost a significant amount of time and money due to the lengthy walks required to reach key locations. This left our entire family exhausted, and it overshadowed what should have been a smooth and enjoyable stay. All of this could have been avoided if Booking.com had clearly highlighted these issues. Transparency is critical, and had we been informed, we would have chosen a more convenient place. Unfortunately, this lack of communication left us feeling misled and frustrated.

The property itself and the staff were truly amazing, providing excellent service throughout our stay. However, the experience was significantly marred by the roadworks in the vicinity, which made it a nightmare to get around. All nearby roads were blocked, making it nearly impossible to get a taxi to and from the Haram. This issue was a major inconvenience and should have been communicated to customers prior to booking. We felt misled, especially as platforms like Booking.com did not highlight this critical information. Transparency about such issues is essential to avoid customers feeling scammed.

Stayed in December 2024

The construction in front of the hotel makes you think twice before you leave the hotel

Food was great, staff is professional and presentable, room was clean

Stayed in December 2024

Everything was good. Staff of reception was fantastic. The breakfast and the Staff on the restaurant also Soo nice . My Gool in next trip to Makkak InshaAllah.

Stayed in December 2024

Its not the hotels fault but the construction works has made access to the hotel hard due to the 2030 vision. Apart from that it was easy to get a taxi nearby so ignore previous comments!

The staff and the food was great and very good value for money

Stayed in December 2024

The road in front of the hotel is blocked due to construction. As a result we were forced to carry our bags about 500 meters to the hotel. Every time we went somewhere we had yo walk the same dirty, narrow, unsafe side walk.

The property is nice and clean, no complaints.

Stayed in December 2024

Accessibility to hotel location is really difficult! Roads around the hotel are completely blocked 🚫 due to construction work. Shuttle Bus is available however it drops you off at bus stop away from Haram 8-10 mins walk.

Staff is amazing 👏

Stayed in December 2024

The Hotel location is sooo bad.İn front of the hotel has construction work.So the room was very loud. The road was closed because of construction work. It was very difficult to walk to Masjid al-Haram. Taxis were not going for less than 20 riyals. The hotel had arranged a bus but the times were very bad and they were parking very far away. Our legs literally broke from walking. We had no strength left to pray in the mosque. The hotel should have informed us about this in advance.

The room was very clean.Breakfast not good not bad.Personal was very kindly.

Stayed in December 2024

Good hotel with all the facilities. Room was quite big and clean. It is close to Haram, 2-3 mins on taxi which costs around 5 Rials. Walking takes 15 mins.

Stayed in December 2024

Cleaning

Personal was not way the suppose to be

Stayed in December 2024

WiFi not working properly

Location

Stayed in December 2024

The hotel was soo pleasant, team at the reception was so informative and helpful. There was a transport facility provided by the hotel. To and fro to Haram shareef. I would definitely love to come back inshallah. Thank you.

Stayed in December 2024

Nice Breakfast, good staff evrything was clean near to Makkah thanks for provadinig Bus shuutel and also on mean road 24 hour you can find easy Taxi

Stayed in December 2024

Location it was very bad because the rote was blocked no access to main road I have to walk 2 kilometres to get taxi and very expensive.. it was the worst choice in my life.. supposed to be the price down of my paid …

Stayed in December 2024

Good Breakfast

Stayed in December 2024

None There was disruption to travelling from and to the hotel due to road works but the hotel arranged for a private access and have shuttle service

Top class hotel Excellent customer services No words can describe how staff were hospitable and welcoming. They accommodated us and were eager to help

Stayed in December 2024

I am a very frequent traveller from London. I went to Umrah and stayed in this hotel. In front of the hotel, massive contractions are going on at the moment, and it's an utter nightmare. Someone with mobility issues, please DO NOT book in this hotel. It is not a walking distance from the herem for sure and side way walking is not safe at all. Secondly, I stayed four nights at the hotel, the room was not cleaned, and no towels or toiletries were provided. When I contacted the night before i left, they said you have to request everything you need to the receptions. The reception staff was poorly trained. I went to a Umrah, and do I have time every day to call the reception for toiletries? What is shocking when I told them I would leave a bad review? They put me as a no-show after I left the hotel. I contacted the hotel after my return to London via app, and they said it was a mistake, but they didn't remove the no-show. I contacted booking.com customer service in the USA, and they forwarded me the link for the review. As I have the credit card to prove that I stayed in the hotel. Can you imagine how could a three star hotel can do this to their customers in Mecca? I went on a spiritual trip and had no intention to complain and but I realised I must write a review so that the next person who stays in the hotel is aware of this situation.

Nothing apart from the porter took my bags to my room. They were very polite.

Stayed in December 2024

The staff ( Amir and Otters) have been very supportive and friendly.

Stayed in November 2024

None

Everything

Stayed in December 2024

The construction that had started outside with sufficient notice. No taxi was available

The hotel is good, and breakfast is decent. Staff are pleasant and rooms are clean

Stayed in November 2024

Nothing

Everything

Stayed in November 2024

The road closure outside due to road works but that wasn't the hotels fault.

The staff were all very friendly. Very helpful, nothing was too much trouble.

Stayed in November 2024