Everything was upto the mark, however I was being asked to give 200 SAR as a security which will be refunded at the time of check out. I was returned the money but it should have been mentioned while booking. Secondly as most the people are pilgrims if there is some arrangements of pick and drop, it will be a bonus and more guests will check in. Rest it's value for money.

Cleanliness, room, staff etc

Stayed in April 2025

The hotel is excellent in terms of both appearance and service. The reception staff are very respectful and professional. However, there’s one issue that I think guests should be aware of: there is a security deposit required for the room, which is paid upon check-in and refunded at check-out. I’ve never encountered this in other hotels before, and I believe this should be clearly mentioned beforehand so that guests aren’t caught off guard

Stayed in April 2025

To start their restaurant and provide room service

The facilities in the room was great

Stayed in April 2025

Nothing much I would say. The air conditioning sound is a bot noisy thats all.

Good and clean hotel. Far from Haram but its ok you can get taxi’s easily. If roads are busy then going to Haram can take you more than half an hour. There is a big mosque next to the hotel and lots of shops. The hotel is 1 km away from Hramin train.

Stayed in March 2025

The only bad thing about the property was that one cant figure out what to type in google maps to find this hotel , it never shows up on google maps hence you can have a problem with taxi drivers , so kindly make a screenshot of the address or know the main roads or the best solution would be to put a name of the shop next to the hotel to locate thats what i did

great value for money , property seems new and nicely managed

Stayed in March 2025

Nothing pecific

Good Hotel, location is much better than Azizia, there is a Bus service to Haram just 5 minutes taxi ride from the hotel

Stayed in March 2025

none

smooth check-in . Abdulrahman at the frontdesk was fantastic. Room is clean, equipped, complimentary water. Wi-fi was fast.

Stayed in April 2025

Delays in reception due to system issue.

The hotel was super clean, new, very well maintained.

Stayed in April 2025

Ok

Stayed in March 2025

Distance to Haram, A shuttle from and to Haram will be great 👍

Beautiful place .

Stayed in March 2025

The hotel staff were generally courteous and efficient, although there is room for improvement in customer service training. For example, during check-out, the informal remark "خلاص روح" could be refined to better meet the expectations of an international clientele.

Landmark Darkm Hotel Makkah is a modern, well-maintained establishment that offers a clean and comfortable environment. It is conveniently located—approximately 15 minutes by car from the Haram, around an hour’s walk, and only 10 minutes on foot from the train station. However, please note that the hotel does not provide a dedicated transportation service to the Haram. Guests typically find that taxi fares are around SAR 20–30 for a one-way trip to the Haram, with return fares reaching SAR 80–100. During the latter part of my stay, I discovered an alternative that significantly reduced transportation costs. Instead of taking a taxi, I opted to travel to the train station and use the local bus service for just SAR 8, which conveniently drops passengers off inside the Haram and also offers a return service. Overall, my stay was enjoyable, and I found Landmark Darkm Hotel Makkah to be a favorable option for visitors seeking modern amenities in a convenient location.

Stayed in March 2025

Amazing comfortable rooms & soothing lobby . Stayed for Umrah , best Value to Money during this peak time of Ramadan 3rd Ashra . Easy convenient for taxi 10-15-20 riyals depending on the peak time. 5 mins to Haram on taxi . The hotel itself is very neat & tidy , for me it's a leisure of 5 star hotel.

Stayed in March 2025

Long check-in process, unprofessional staff at reception. No restaurant or room service.

Easy and quick access to/from the train station.

Stayed in March 2025

I booked for one night to do Umrah, booking was confirmed and I informed that I was coming late and they approved that. They messaged me 3 hours before I arrived at the hotel informing me that the booking had been cancelled. I was left without any room or solution.

Only the morning receptionist Ghalia was trying her best to help me, the rest is poor experience.

Stayed in March 2025

I booked for two 3 beds rooms…. When I reached there, they said it is not available. We waited in lobby for than an hour and then they gave us one double bed room and one three beds.… the experience wasn't good... I don't know if I'll book this hotel again because of this behavior or not

Everything was perfect

Stayed in March 2025

No bus to Alharam

Stayed in March 2025

I think this is a scam hotel. I have tried communicating with them the day before arrival to arrange check in time, but no response despite multiple reminders. On the day of arrival, again they didn’t respond. On my way to the hotel they informed me about an emergency at the hotel; thus they cannot accommodate me. I tried to call them on the number listed on booking. Unfortunately, the number is out of service!! I tried google map to get another number, the surprise was there is another hotel at that place!! Booking did not help me either, i have to pay extra money to book another hotel + more expenses related to my travel

Nothing

Stayed in March 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in March 2025