It would be nice if breakfast quality can be improved.

Reception team, housekeeping staff, location and size of the room were great. Bus service was good for going to Haram. For return, there is an additional option to take Saptco bus from Haram to a bus stop near hotel.

Stayed in April 2025

Bus service too slow, about 2 hours, The shower not designed properly.

Clean, not too far, price.

Stayed in April 2025

very clean rooms and entire hotel ploite and friendly staff room is spacious

Stayed in April 2025

The Hotel is located with 5km of Masjid Al Haram, nearby all the amenities. Our stay with family is excellent and we will definitely stay here again.

Stayed in April 2025

the shuttle bus was not that good. we often wait for 2 hours in al haram for going back to hotel.

the hotel is clean, neat. the room quite big, the bathroom also quite big. the room and bathroom both suitable for difable need.

Stayed in March 2025

No restraunt hot water doesn’t work

Value for money

Stayed in April 2025

Cleaning

Everything else

Stayed in March 2025

Very good location in a quiet street but near to al baik, al tazaj and other restaurants. Clean room and bathroom. Only problem is with shuttle from haram to hotel during ramadan.

Stayed in March 2025

Staff is very supportive, hotel is neat and clean only drawback is location as its far away from haram.

Stayed in March 2025

Toilet equipment hose was too short and heavy and unable to adjust the pressure

Price

Stayed in March 2025

Staffs

Stayed in March 2025

The hotel was clean and the bed was comfortable. The hotel's restaurant was closed.

Stayed in February 2025

Nice hotel to spend time with family.

Stayed in March 2025

They don't have laundry They don't have restaurant Their reception number is not available The bus from Masjid Haram to hotel deviated from schedule most of time but they managed to be better in the last two days of my stay

Stayed in March 2025

Location was good area, parking available even it's full you can park beside the hotel. Rooms was clean but bed stuff is old. You can find easily for for food stuff.

Stayed in March 2025

check in and check out timings

atmosphere, location & cleaning

Stayed in March 2025

Location is little bit far from haram, shuttle service just before ramadan was compeletly useless and i had to take taxi 6 days out of my 8 days for hotel to haram, haram to hotel. Additionally i told 4 to 5 times to reception about cleaning my room. they always said we are getting it done but they never. In my 8 days stay. they never come to clean my room or change the bed sheets. furthermore they have a wedding hall and in night after even 12 you might listen to the songs in your room whilw stay for umrah or hajj. That was really devastating.

Good value of money. cheap and good feel of hotel. Rooms are good. Big enough, washrooms are good with cold and hot water.

Stayed in March 2025

الخدمة ممتازة

Stayed in March 2025

Would be great if they had a family bed, instead of combining two single beds.

Overall experience was really good, room service along with reception was very helpful. We enjoyed our stay!

Stayed in March 2025

Stayed for 2 weeks, didn't get room service for once even I requested.

Apart from room service, It's good facility.

Stayed in February 2025

The water problem was totally inconvenient when taken a shower. The bed was too small when you turn while sleeping it was uncomfortable.

Location, price , indoor parking lot, staff

Stayed in February 2025

There was a pump water problem and it was not fix . This water problem was totally uncomfortable when taken a shower. When you call the reception they hang up cause they are busy. But I suggest if they register who is calling and call the rooms back or designate someone to answer the calls .

The staff are wonderful. The location was great . They have indoor parking which was great. Continues bus trip's to AlHarram.

Stayed in February 2025

It is said 1st impression is the last impression and our 1st impression especially at reception (Miss Ahad Adnan) was very good and the overall facilities didn't disappoint us either. We selected the Triple bedroom option. The room wes spacious, comfortable and cozy. We really enjoyed our stay here. The staff were smiling faces , had a pleasant personality and everyone was cooperative. Definitely this hote will be our 1st choice for our next visit INSHALLAH.

Stayed in February 2025

We personally loved everything about the hotel but I would like to give some suggestions to the hotel. The first suggestion I would like to give is that, there are picture frames in the rooms. The placement of picture frames are incorrect as they are placed on the wall of Qibla. So, try to fix that. The second suggestion I want to give is to increase the amount of buses. Sometimes when we used to come back from haram the crowd in a single bus would be so much that people would stand in the bus while others would sit on the floor or get a taxi to go back to the hotel. I would give it a 10 if these problems got solved. We would surely come back inshallah.

It was a great experience. I along with my family spent two weeks in Makarem mina. It had free bus services from the hotel to haram and back from haram to the hotel. The hotel staff also gave us daily necessary supplies such as tea, coffee, shampoo, body wash,sugar, water e.t.c..The area around the hotel was facilitated. The location is very peaceful and the view of our room was beautiful. The staff was very polite and nice. They took quick actions on any sort of complaints and suggestions .The hotel is gorgeous as well as comfy and clean. It gave the vibes of our own home.I would surely like to come again Inshallah.

Stayed in January 2025