The hotel really lack cleanliness. The rooms and lobby itself was left untidy. We had a long day and checked in the hotel around 19:00. The room that was allocated to us was not cleaned at all. Floors were full with dust, po..p stains in the toilet, Used toilet paper, shower head on the floor, hairs in the bed and lot more. I have pictures for all these. I reported this immediately but the staff asked me that they will immediately send someone to clean the room and we waited 30min for someone to come and nobody did. So I had to go to the receptionist again and this time shout for a new room.

Location and staff were nice

Stayed in July 2024

Our room seemed to have been cleaned halfway. Bathroom was missing shower gel, toilet paper and water cups dirty. But it was quickly forced when we let the staff know.

Great location, comfy beds, tasty breakfast. Highly recommend!

Stayed in July 2024

Receptionist was talking to acquaintances while the check-in queue was waiting. The fitness room was filled with small kids (age 3 - 8). The common area was over crowded and it was impossible to get the breakfast.

It was clean and looked new

Stayed in July 2024

The air conditioner has a good cooling effect.

Stayed in July 2024

We were not happy with the bed at all. You don't make a double bed by placing two single beds next to each other, if someone lies at the center, they would just fall into the gap. Besides, the room was smaller than we expected, it did not have a view, and the neighbourhood is very bland. And when we arrived early, they tried to charge us for the early check-in, which is just outrageous.

The breakfast is amazing. There is a big and nice lounge area on the second floor.

Stayed in July 2024

Nothing

Clean and simple

Stayed in June 2024

Nothing

Evrything mostly breakfast and the rooms perfect

Stayed in June 2024

Reception misguided me on car parking as a result i got a parking ticket

Functional and good breakfast

Stayed in June 2024

Breakfast spread was good. There was nice selection of games in the reception area.

Stayed in June 2024

Found empty beer cans in the bedroom

Okay rooms. Good breakfast

Stayed in May 2024

I am waiting for a bill which i need for my company. jazbec.blaz@gmail.com

Stayed in May 2024

Breakfast was so fruitful and delicious. Enjoyed very much. Free snacks and drink at the reception.

Stayed in April 2024

I’ve never been to a hotel like this before so I would have maybe appreciated knowing the keycards weren’t just for the rooms but the electricity in the room, the elevators and stairs too. It’s nice that they are and a lot safer but I just wish it was explained or maybe have it in the summary of the hotel.

The room was very cozy and clean, there was a nice cleaning rule that I could ask for my room to be cleaned which was very nice and non-invasive, the tv was nice, the lobby and all public spaces were very nice and I especially enjoyed the lobby shop being open anytime of the day.

Stayed in April 2024

I asked the reception for additional pillows, but the pillows in the room were incredibly bad. I was surprised when the receptionist told me that they no longer had any pillows left due to the delay in shipping!! How could this happen in a 21 floor hotel? Shouldn't there be backup planning for room service? What shocked me was that coffee or tea was not free for guests at the hotel!! The receptionist was talking to me like a robot. He had ready answers to any objection or question and was unable to solve any problem facing the guests. The only good thing during my stay was breakfast. My stay at the hotel was for three days. From the first day, I asked the reception to clean the room for me every day. The strange thing is that on the second day, no one came to clean the room and empty the trash cans. I asked the reception to send someone, and their answer was that the hotel’s policy does not allow They told them to clean the room until the guest left the hotel. I told them that I would stay for three days. They told me that when you leave, we will clean the room!!! Knowing that they put a paper on the reception asking guests who wish to clean their rooms to request that from the reception,, but unfortunately the receptionist’s answer was very strange,,, after several attempts, they sent me someone to empty the trash in the bathroom,, the amount I paid for this hotel I could have rented a better hotel with better services and a cheaper price. This is my first time visiting the hotel and it will definitely be the last. I want compensation for the bad service that I and my family were subjected to. The amount I paid for my stay in this hotel is not worth paying half of it.

Only The veiw and the breakfast

Stayed in January 2024

Nothing, all was great.

Breakfast was great, vegan options were available. Could be a bit better, but it was fine and delicious. Staff was as well really friendly and did a great job!

Stayed in January 2024

No toiletries like soap bar, tissues, hair and body shampoo separate. Shampoo made hairs of ladies rough. No kettle or small fridge - being a family room. The bunk beds were all tied up, we had to fix everything ourselves. The safety bars of bunk bed were hidden behind mirror and we had to pick and fix ourselves. We expected everything to be ready as we paid for kids too. Only two towel pairs (one small and one large) was kept for 4 people. Only two glasses to drink water. Apparently they didn't even consider that couple and two kids are coming. Floor was fairly clean, we expected more cleaner. For the price we paid, we expected much better facilities.

Kids enjoyed the two playing stations kept at entrance. Access to tram is good, 20mins to center. Room window view was very good. Breakfast was not excellent but just enough for the price we paid. Staff was very kind and supportive. The hotel agreed to provide room few hrs earlier than checkin time, at fee of extra 10eur per hour.

Stayed in December 2023

Great breakfast, clean and modern hotel!

Stayed in December 2023

Great valye for money, excellent breakfast, i stay here on all my regular trips to Goteborg.

Stayed in December 2023

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Location, breakfast, staff.

Stayed in December 2023

IT was perfect !!!

Stayed in October 2023

I do’nt know room was clean . But all family feel allergi

Place

Stayed in November 2023

Maybe should be more possibilities in dinning menu for vegetarian/vegan/gluten free

Everything

Stayed in November 2023

Very cold rooms ,thermostat didn't work

Stayed in November 2023

Some dodgy areas near by but police station is around corner so you’re safe. Never felt unsafe at all.

Comfy, good location, lovely staff, extremely helpful and kind reception!

Stayed in October 2023

N/A

The staff were brilliant. The hotel and room was clean and well maintained. We had dinner one night at the restaurant (which was wonderful), and our waitress Alicia was fantastic, she couldn’t do enough for us! We will definitely be returning :)

Stayed in October 2023