strange entrance/lobby unqualified staff at breakfast and some in the reception were new but not really friendly approach

Stayed in May 2022

Lack of variety of cuisine for breakfast.

Views were great. Easy walk from citi centre . Breakfast spread was good.

Stayed in May 2022

small bathroom

location

Stayed in May 2022

a bit far from the central station

Stayed in May 2022

nothing

Everything is great, yes, I mean everything.

Stayed in May 2022

The rooms where okay but reception and corridors need renovation.

The location is Superb!

Stayed in April 2022

Bathroom is very nice but very small, do it's very hard to move around

Excellent location, comfortable beds and lovely staff

Stayed in May 2022

The location was great and stuff was super supprotive and amazing!!!

Stayed in April 2022

Obviously not everything was perfect BUT... (please read the end of this review). First of all, i would like to speak about the room service. Knocking at the door at 8:30am to clean the room everyday is unpleasant, especially when you are on vacations. I know they can't know that yet, 8:30am! I'm sorry i don't put the do not disturb sign if i plan to wake up around 9am normally. Then, the cleaning is really random. On second day, half of the room was cleaned and tidied but not the other part which was fun in some way like the bed was half done... anyway it was ok but for a 5* you expect more. Then, i would like to speak about the noise. We were on the 4th flour and i can assure you, you hear EVERYTHING coming from the 5th floor, especially when the cleaning lady is cleaning on sunday at 8am... com'on! BUT, there is a BUT, i don't know if it's linked or not but when we did the check out, breakfast were offered which was great for us, especially because of the quality of it. That's why i wouldn't give less than 8 even if, for a 5* hotel, you expect more.

The hotel is quite impressive (especially the lounge area) and the location is amazing for a city trip. On top of that, the staff is so nice and helpful, which is something you can expect for a 5 star hotel. And the breakfast is really nice as well.

Stayed in April 2022

nothing

Super friendly & help staff, especially Victoria at Reception! Relaxed atmosphere. Perfect location.

Stayed in April 2022

View in yard

Very comfortable bed, friendly and helpful staff, area

Stayed in April 2022

It is not 5 star hotel at all. For example, there were no bathrobe at all.

Location is perfect. Breakfast is good. Clean nice rooms.

Stayed in March 2025

Bar manager very unwelcoming, instant that couldn’t use bar area no ambience whatsoever at the hotel. Rooms dusty and the room service menu very limited. Breakfast poor.

Good location Reception staff nice and helpful

Stayed in April 2025

avoid room 137, loads of noise every morning there was deliveries every single morning and we could not sleep until latter as the noise was horrendous.

Location is very good, the room was clean and brekfast was good.

Stayed in April 2025

Overpriced for what you get verses 5* competitors not so far. Dates rooms, cold, generally just not that good.

Good location

Stayed in March 2025

The hotel on a Sunday was so empty. Reception area empty on a late Sunday afternoon. Restaurants in the area closed. Stockholm looked like a dead town this Sunday evening.

Great location and ok 4 star facility. Our room basic in the annex with a nice water view. Will come back for that !

Stayed in April 2025

I was given my room in first floor as it was bad because it felt like I was in basement and there is sound like water coming down outside the room window. And the place is not sound proof as I can hear upstairs people walking or sometimes next door and outside ppl walking or moving their furniture. The hotel looks big from outside but it is quite an old hotel and not as clean. The didn’t clean some parts in the room properly.

Stayed in April 2025

Location.

Stayed in March 2025

Being 2 tall people, the bathroom was extremely small but the shower pressure was great.

It was an easy walk to everything and our view out to the harbour was gorgeous. Would definitely recommend the restaurant ISSEI, a unique fusion of Japanese and Peruvian cuisine!

Stayed in February 2025

I did not like the room. it was tiny, even if it is a standard double room (but it's a 5 stars hotel or not? i don't get it). The bathroom was ok. The gym is TOO SMALL, i was shocked. I was expecting a bigger space and it was too small for all the people entered (it's not normale having almost a line outside) - even the water dispenser was almost broken, throwing on the floor the water.

the hotel is in the city center but the expectation were too high. Even if the position was PERFECT to visit the city, at the same time it did not like a 5 stars hotel at all, in any way. The view is amazing, but the services inside were a little bit lower than the expectations. I could come back, but the price is too high for the experience offered. Staff really nice and prepared. Really clean.

Stayed in February 2025

Couldn’t raise anybody via the phone for room service despite multiple attempts.

Great location, all felt very luxe

Stayed in December 2024

Tge bar in my room had some handprints which left me feeling a little less confident about the cleanliness level and there was a loud hammering sound next door at around 9am when I would’ve preferred to sleep in.

The location and Staff are fantastic.

Stayed in December 2024

unfortunately i did not sleep all night due to noises of everything. i am not sure if it was anymal or other noises but the walls are so thin that you hear everything. basic rooms are such small you can not breath and even tgo to shower.

the location is amazing. the staff was great.

Stayed in November 2024

Extremly loud room, you can hear what neighbours are talking about or their steps, hard to sleep because of noises from room over us.

Location is perfect

Stayed in October 2024

I booked a suite for 7 nights and the suite was small but the main problem was the bathroom, it was very very tiny. We had another room (not suite) and the bathroom was way bigger than the suite one. I asked the front desk to change our suite but they did not. The lobby furniture was outdated. Bed sheet was dirty. I left after one night.

Stayed in August 2024