I was skeptical at first because of no human contact. But then it made the stay quite free and private. The hotel is definitely at a good location and quiet during the night. The first night my toilet bowl was leaking and they sent someone come to check right away. Only one thing is that maybe they can check for soundproof. The 2nd night I literally could hear the snoring from the other room 😅 Overall 10 stars for their customer service, clean room, new facilities and location. Shout out to Edmar, May, Anne, Nica and also France who supported me throughout the stay. Thanks a lot!

Stayed in April 2025

We had a great stay here for a short 24-hour trip in Singapore. The property is well located for exploring Chinatown, the river and for transport to the marina. We stayed in the basement apartment which had everything we needed for a night and was comfy and clean. Edmar, May and Nica were always on hand to assist with luggage and answer any questions - great customer service.

Stayed in April 2025

The place is well located, and it’s clean. The staff were very helpful, especially May, Edmar and jess. Thank you for this good experience.

Stayed in April 2025

Eveeyrhing 👍🏼👍🏼

Stayed in April 2025

Our second time in the Heritage Collection hotels in Singapure and always a great experience. They have very good locations, clean rooms and the online staff Edmar, Daphne and Nica are always ready to help in case you need. Hope to come back one day.

Stayed in April 2025

Excellent staff that went above and beyond to accommodate holding my bags for longer, and an extended check out time

Stayed in March 2025

I’ve been only 2 days but the staff, specially Edmar, May and Jess have been awesome and very kind with me.

Stayed in March 2025

Excellent location. Fantastic communication with the team and a great value place to stay.

Stayed in March 2025

I enjoyed my staying at this hotel, the room is big, everything is very clean, the location is amazing (it's surrounded by restaurants, it's near Chinatown, Clarke Quay, Fort Canning, Marina Bay...) and Edmar, May and Jess were exceptional, they were on top of everything and responded to all the questions very fast (need to take into account that it's a digital hotel).

Stayed in March 2025

Special thanks to Jess, Ermar and May! They did a fantastic job and were very supportive ❤️❤️❤️

Stayed in March 2025

N/A

Location. Facilities. Very clean. Smiling, helpful staff.

Stayed in February 2025

Nothing it’s great

Could fault it everything was spotlessly clean. May, Jess and Edmar all very helpful and quick to respond to any question. Gave detailed description of where to go in the area. Felt very safe as a female solo travelling staying her. Brilliant to have a washing machine and dryer.

Stayed in March 2025

Great location, very clean, customer service from Edmar was exceptional! Enjoyed our stay here

Stayed in March 2025

We wish we can get free night or upgrade 😆for being a loyal customer of Heritage Collections. lol

This is the fourth time we are staying at Heritage @Clarke Quay. We love the location that we can walk to Clarke Quay + Boat Quay, steps to MRT and close to all the famous hawker centers and food

Stayed in March 2025

Tv remote did not work

Good location and good facilities

Stayed in March 2025

The location was excellent, laundry facilities were very useful and the room was clean and had very good air con. Edmar, May and Jess were very helpful also.

Stayed in March 2025

Location

Stayed in March 2025

Nothing in the control of the staff/hotel. I had a very nice stay, definitely very worth it for that price.

It is a hotel but you still get a few dishes if you want to eat in your room, there is a laundry machine and a dryer on every floor if you need to wash your clothes, the personel is super nice and goes out of their way to help. Especially May who carried my 3 luggages to my room even though there is no elevator for the last floor (just 1 flight of stairs needed for 3 rooms) once on arrival and once upon departure when I could store my luggage until the afternoon.

Stayed in March 2025

Unfortunately only 1 chair/seat is provided in the room which means that if there are two of you the second person has to sit on the bed.

The room was small, but modern, clean and tidy with a large comfortable bed, large fridge, microwave, sink, TV and excellent shower/vanity area . The dedicated A/C was very welcome. The accommodation was very secure, requiring digital key access to the premises, lift and your room. The premises were also within easy walking distance of the metro service. May, Cora, Edmar, Jess and Nica were fabulous hosts - extremely attentive and helpful 24/7 - only a Whatsapp message away.....

Stayed in March 2025

To small

The best was the help and work of Edmar, Jess and May. They help us no matter the time and the problem

Stayed in March 2025

Super easy to check in and all the details are provided via WhatsApp by the team. Edmar, May and Jess made everything possible so I have an enjoyable moment there. Super available and precise informations, very good staff, thank you for making it easy !

Stayed in March 2025

Great location, clean and easy rooms, excellent staff. Edmar, May, Cora and Nica were brilliant before and during our stay. Thanks!

Stayed in February 2025

Nothing, absolutely nothing.

The convenience of the location, the room facilities and comfort, and the extraordinary service and assistance for a variety of things from Edmar, May and Jess. Timely and friendly service that was beyond our expectations. Thank you!

Stayed in March 2025

Very convenient location, room's clean and the laundry was a big plus! Also the self check-in was easy and smooth. Thanks Edmar, May & Jess for the assistance along the way :)

Stayed in March 2025