Old property but they more than made up for it.

Everything!

Stayed in March 2025

- rooms were outdated, our room didn’t have any power sockets near one of the beds and it didn’t have international ports. - expensive for the outdated rooms

- the pool, water sport facilities and activities - staff were lovely and helpful

Stayed in April 2025

Staff were very helpful, facilities were amazing, breakfast was exceptional and we just had a fantastic relaxing time

Stayed in April 2025

Hard to find a place to sit near swimming pool. Whenever try to sit-down , someone comes and tells us , this chair is booked for my family.

Rooms and swimming pool activities

Stayed in April 2025

The service of the staff at breakfast were not very satisfactory!

Property was huge and beautiful

Stayed in March 2025

The resort was very very kid friendly, we had an amazing time. The food was high quality. The staff were very nice and friendly. The resort is located on sentosa Island, which means there was something to do everyday. You can stay in the resort and have a blast or go out exploring.

Stayed in April 2025

Breakfast was amazing, Staff was great, facilities were great

Stayed in April 2025

Great for families. Very clean and the staff were excellent.

Stayed in April 2025

Excellent

Stayed in April 2025

Loved it, fantastic spot to stay with family and kids.

Stayed in April 2025

We had an outstanding experience at the Shangri-La! Excellent facilities, courteous and attentive staff!! The breakfast and dinner buffet are outstanding! The room was decorated for my 50th birthday and even a small cake was offered along with a bottle of wine and fruit.

Stayed in April 2025

1) the pillows were too soft. 2) buffet breakfast and dinner was not factored in when booked via 3rd party app, thus it was confusing 3) should have more indoor activities especially when it rains. (most activities did no change at all since 6years ago), there is only 2 table tennis tables, 1 pool table and 1 football table which was the same 6years ago.. 4) Sentosa is abit dead for a weekend, went for a run at 930pm and the only place that seems alive was 12@Palawan...what happened to Sentosa?

Stayed in April 2025

The Shangri-La was an amazing hotel choice for our family with a baby and 6 year old. The staff were exceptional and very attentive when our baby was unwell one night. The hotel is setup for children and caters to their every need from a mini height kids buffet (fridge of monster cakes, pink milk machine) to mini robes and slippers. Baby needs were not forgotten with a baby station at breakfast that will surprise all! The pool areas were beautifully clean and maintained. The 3-7 year olds will love the safe little slides with tarp covering this area for sun safety. We loved our courtyard room and being able to walk directly out onto the pool area. The pull out sofa was even more comfortable than the adult beds and air cons were quiet and efficient. The location is great if wanting to access amenities on sentosa island. The only negative was we would liked to order more fruit / vegetables after breakfast such as poolside mango / pineapples or room service more than burgers / chips / pasta. There is a 7/11 100m walk away and we went here to buy drinks, fruit, snacks to eat back at the hotel. We loved this hotel for our family and would not hesitate to return mostly for the beautiful accommodating staff that made us feel welcome at front reception and the house keeping staff were 10/10!

Stayed in March 2025

Staff were so helpful, buffet dinner food was fab both breakfast and dinner, catered to everyone’s needs even had a kids and baby food section. Perfect for families and fab location

Stayed in April 2025

My overall experience at the hotel was excellent. The staff was very friendly and helpful, the room was clean and comfortable, I really enjoyed my stay and would definitely come back. Everything was perfect, though the big boat in front of the hotel on the sea side was the only downside.

Stayed in April 2025

Beach but this is not related to Shangri-La, it is Singapore's position so don't expect turquoise water. We tried meat lovers dinner buffet, the only beef we found was in salad. I expect to see meatballs, steaks and roasts, beef wellington when they specifically mention meat lovers night. When you say meat, it may mean different things in different cultures. Sushis served are not up to par. They serve 4 types(like nigiri, maki...etc) so I expect these to be top quality in shape, taste and type. The above are minor things but when the stay is so perfect it worth mentioning.

Room size was decent. The comfort of bed was dreamy! The deserts in the buffet was exceptional, not cream and sugar bomb ! Kids club! my daughter cried when we were leaving. She enjoyed her time so much. What else I could ask more? It was great to know she is having great time while I enjoy my quiet time. In-room dining, tasty with very big portions.

Stayed in April 2025

This is definitely a family resort hotel . An adult area near the pool but not adhered to. Very noisy music for children’s events in the pool that reverberated everywhere!

Buffet Breakfast was fantastic , but busy. Better if they had an adult area.

Stayed in April 2025

not easy to find food.

room is clean and good

Stayed in April 2025

Late Service response I requested wine opener, at the same time order in dine room food. Food came, but no opener. Called again, said will deliver soon. they send us after 1 hour. Checked in around 1.30pm. Reception said they will contact me once have room available. Never call me, even after check in time 3pm. I had to go reception and check room availability.

Lots of things for kids and baby

Stayed in April 2025

Amazing Great service Food and drink just way too expensive

Stayed in January 2025

We recently had the pleasure of staying at Shangri-La Rasa Sentosa for two nights, and our experience exceeded all expectations. From the moment we arrived, we were welcomed with unparalleled hospitality by the reception team, who assisted us with genuine warmth and friendliness during check-in. We had originally booked a simple and affordable mountain-facing room, but upon entering, we were surprised and delighted to find that we had been unexpectedly upgraded to a stunning corner suite with a breathtaking beach view from our balcony. As if that wasn’t enough, we were greeted with a “Congratulations” banner on the bed and an assortment of luxurious treats, including a cake and macarons in the fridge. Additionally, a bottle of wine was provided (though we don’t drink alcohol). This thoughtful surprise truly transformed our last two days into an extraordinary experience. The stay itself was incredibly comfortable—the beds were excellent, the bathroom was spotless, and every detail had been carefully considered. Our 2.5-year-old son was even provided with a special amenities kit, including a toothbrush and slippers, which was a lovely touch. Breakfast was another highlight of our stay. The selection was incredibly extensive, offering a wide variety of high-quality dishes to suit every taste. Unlike many hotels that provide an espresso machine in the room, Shangri-La Rasa Sentosa has taken a different approach by offering a central Nespresso station located outside, near the restaurant. This station is stocked with professional-grade Nespresso cups and takeaway cups, making it accessible to anyone who wants to enjoy a quiet, high-quality coffee in a relaxed setting. In the evening, we enjoyed the buffet dinner, which was very reasonably priced. I was looking forward to trying the Peking duck, but it was hanging next to the pork belly, which posed an issue for me as I am highly allergic to pork. The chef immediately noticed my hesitation and asked what was wrong.

Stayed in March 2025

Great location and facilities, especially for family with kids. Hotel room was nothing out of the ordinary and foods were also ok (was definitely expecting more from the brand). Staff attentiveness could be improved as i was organising a birthday surprise for my husband, but staff went to approach him instead and that kinda ruined the surprise for my husband. We also had trouble logging in and redeeming our vouchers from shangrila circle which led to long check out and settlement at restaurants.

Stayed in February 2025

Activities to entertain the whole family. The staff are very helpful and the location is very convenient about 2 minutes walk to bus a that takes you atound most of sentosa. You can walk to the beach, supermarket, and restaurants. The restaurants inside the hotel are also superb and very diverse.

Stayed in March 2025

Overall vibe was amazing, breakfast was good too!

Stayed in February 2025