12, Queen Street, Victoria, 188553 Singapore, Singapore
#249 of 490 hotels in Singapore
Guests' ChoiceBased on 1616 hotel reviews
7.9Cleanliness
8.2
Comfort
8.2
Location
9.0
Facilities
7.7
Staff
8.7
Value for money
7.7
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 May 2024
Dilusha
Australianothing
5 min walk to MRT
Stayed in April 2024
Reviewed: 12 May 2024
Zeeshan
NetherlandsIt was really pricey. Receptionist could be bit more friendly in communication.
Breakfast was good. Room size and facilities were also good. Location was ok.
Stayed in April 2024
Reviewed: 11 May 2024
Ernest
AustraliaClean simple property, with friendly staff, don’t expect anything amazing. Close-ish to town and transport. Budget.
Stayed in April 2024
Reviewed: 10 May 2024
Fazil
Malaysia1.breakfast price and range of food available for in room dining 2. No mini fridge and hot drinks(tea/coffee facilities in the room)
location and room clean/comfortable
Stayed in May 2024
Reviewed: 8 May 2024
Bill
IrelandAircon kept the room cool but humidity stayed high. Breakfast buffet was OK but limited range.
Good location. Had everything we needed.
Stayed in May 2024
Reviewed: 7 May 2024
Boris
BulgariaThe room could have been cleaner. The other family we were traveling with complained that there was no hot water in the room. The breakfast was good, but could be better.
The hotel is old, but the overall condition is OK. The location is great as there are many public transportation options including stations of 2 PRT lines. The National Museum of Singapore is 5 minutes away as well as the lively Bugis district with lots of malls and excellent restaurants. Great hotel for tourists!
Stayed in April 2024
Reviewed: 6 May 2024
Anthony
AustraliaStaff not proactive Porter not active does not assist with bags up steep ramp due to stairs access only Bath room has mould in shower and sink grout not a great look Small towels very small No sound proofing via joint door gaps easily seen could hear Neighbour’s at 1am !
Central location Clean and comfortable to a point Easy access for Ubers Comfy beds and pillows
Stayed in May 2024
Reviewed: 4 May 2024
Ilanthirayan
AustraliaWater bottles can be provided
Clean and spacious
Stayed in May 2024
Reviewed: 3 May 2024
Nicola
IrelandCheck in took a while and staff weren't the friendliest. The bar closes early.
The breakfast was quite nice. Location was good. Simple comfortable hotel.
Stayed in April 2024
Reviewed: 30 April 2024
Nerida
AustraliaTv didn’t work, other than the first one or two nights Breakfast wasn’t great and no evening meal available. Although I think room service was
The staff were amazing
Stayed in March 2024
Reviewed: 26 April 2024
Les
New ZealandFirst night in just wanted a quick meal and settle for night ….. good intention but the Steak was atrocious and commented to staff and they apologised …. That’s it???? Luckily put against room and chatted to manager on booking out and she investigated and didn’t charge me ….. that was there saving grace 🤔
All I can say was it was clean and well kept. Staff were good and listened to your inquiry properly … yes I’d stay again.
Stayed in April 2024
Reviewed: 24 April 2024
Ralph
AustriaThe rooms are not modern.
The hotel is located in the heart of the city (close to MRT and bus stations). The staff was helpful and the rooms were very clean. The breakfast offered a wide variety of options to eat.
Stayed in April 2024
Reviewed: 18 April 2024
Pauline
AustraliaThe entrance steps or very steep slope. Steps up to the lift.
Stayed in April 2024
Reviewed: 16 April 2024
Kati
SwedenCentral location, good value for money, well-sized room
Stayed in April 2024
Reviewed: 16 April 2024
Marsarenny
IndonesiaBed is shaking
Close to MRT
Stayed in April 2024
Reviewed: 16 April 2024
Melanie
PhilippinesIt is clean and staff are helpful A little bit of improvement, bathroom needs exhaust fans and bidet
The accessibility to MRT and Bus stations. Also there are a lot of church surrounding the property
Stayed in April 2024
Reviewed: 10 April 2024
Andrew
AustraliaRooms a bit tired, needs freshening up for the rate paid. Providing a bond is not warranted, no mini bar etc, more unnecessary administration.
Good location and well sized room
Stayed in March 2024
Reviewed: 7 April 2024
Mark
AustraliaThe breakfast selection was not so good
The property was in a good location for our trip with easy access to public transport
Stayed in April 2024
Reviewed: 3 April 2024
Matilde
AustraliaNothing
Good breakfast plenty to choose from and very helpful staff.
Stayed in April 2024
Reviewed: 2 April 2024
Shaun
New ZealandThe room was a little small and some of the facilities were a bit dated. The design of the shower meaned that it leaked all over the bathroom floor.
The accomodation was clean and tidy when we arrived. All of the staff were very friendly and helpful. The breakfast had a great variety of foods. The location was great and close to plenty of options for food.
Stayed in March 2024
Reviewed: 29 March 2024
Sj
MalaysiaThe car park - narrow and limited parking space. No elevator from the parking to the lobby. It’s tough when carry stuff from the car park to the lobby.
The location - nearby the food courts and shopping centers. The room - clean, bright and consider ‘spacious’ in Singapore. Staff - friendly and helpful.
Stayed in March 2024
Reviewed: 27 March 2024
Williamhenn
FranceWalking distance from Suntec. Very friendly and helpful staff. Swimming pool is long enough to train, plus it's open at 6am.
Stayed in February 2024
Reviewed: 25 March 2024
Joanne
AustraliaBreakfast was very limited for western guests. Poor water pressure in shower.
Great location. Very close to 2 metro lines.
Stayed in March 2024
Reviewed: 24 March 2024
Ostevagabondo
ItalyHotel a bit dated and quite expensive. Bathroom to be modernized
This staff's kindness The bed is very comfortable
Stayed in March 2024
Reviewed: 24 March 2024
Vadims
LatviaBreakfast chooses to be more wider and tastier, especially for the European style.
The location amazing, with MRT, būs stops, restorans and 7/11 nearby.
Stayed in March 2024
Mänttä, Finland
Thun, Switzerland
Mumbai, India
Ko Kood, Thailand
Telouet, Morocco
Ubud, Indonesia
Bihać, Bosnia-Herzegovina
Ostend, Belgium
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content