cleanliness can be improved. we found a slippers from previous guest under our bed, and dust on our headboard. breakfast choises and selection can be better. no need fancy, but basic like daily porridge and English breakfast will be good to have.

the location and size of the room

Stayed in September 2023

Damp aroma on entering room, there had obviously been flooding/water leakage in the past.

Good breakfasts and friendly staff. Central location close to shops, attractions and transport.

Stayed in September 2023

Check-in was bit tedious. Safe ran out of battery during the stay. Shower was leaking.

Location was good, room was big enough for the needs of exploring the city with eateries all around.

Stayed in October 2023

Interior looked a bit dated & tired

Great location, big room & breakfast included. Close Torno an MRT Station

Stayed in October 2023

Somewhat dated but did the job

Air con worked well

Stayed in October 2023

The aircon in one of the rooms wasn't working so well.

Location was good, the two adjoining rooms was a bonus for our family. The bathtub in the room was great for the baby. We also enjoyed the pool. Nothing fancy but had everything we needed.

Stayed in October 2023

Nothing, really. Decoration was a bit tired, but that didn't take away from the experience.

Location was great. Staff were great.

Stayed in October 2023

Room and bathroom a bit tired and could do with updating.

Good size rooms Very helpful staff Great location, very near MRT Pool very welcome after a hot, busy day

Stayed in October 2023

A great location near shopping, metro, buses, eating and entertainment places

Stayed in October 2023

Pool area could do with a spruce up.

Comfortable and spacious room. Great king size bed.

Stayed in October 2023

The beds were a little firm, but only a very minor issue and we got used to them quickly.

The location was excellent and the family room was perfect for us. The pool, while not fancy, was great to cool off in at the end of the day.

Stayed in September 2023

There was an initial mix-up regarding room requirements. Despite requesting a single queen/king sized bed, I was sent to a room with twin beds. However, the staff was cooperative and were quick to change the room to accommodate my request. Also, there was a S$ 50 refundable security fee that the hotel took from me when I checked in. However, this was not communicated to me beforehand. Also, at the time of checking out, I was told that this amount (if not spent) would be transferred back into my account in two weeks which, even if alright in principle, did feel inconvenient to me as it meant that, upon check-out, I would not be returned the security fee on the spot. The room's safe was also not working upon check-in and had to be fixed. Also, at lower fan speeds, the air-conditioning started constantly making an irritating whirring noise which meant that we had to keep the fan speed either at medium or high. The hotel breakfast buffet was also average and could certainly be improved.

The location was undoubtedly great. There was a bus stand right next to the hotel that enabled me to move around the city. The hotel room was also a decent size. It was clean and the toiletries were decent as well. The staff of the hotel was certainly quite cooperative.

Stayed in September 2023

We found a few long black hair on the linen and in the bathroom - no tragedy, but as a guest you don't want that. The breakfast offered a huge variety of food, but unfortunately every day the same (only thing that changed was the egg - scrambled, sunny side up etc.).

It's a 16 storey building - our room was in storey 13, so the view from our window was OK. The room has everything you need for a city trip. Enough power plugs to get all your electronic stuff loaded. AC was working good. The bathroom was OK, functional and big enough for a proper use. The queensize bed was pretty soft, but ok for sleeping after an exhausting day out in the city. The breakfast in the morning had a big variety of different food styles and was given as a buffet. The location is BRILLIANT! 100m from MRT Bras Besah and 120m from the next busstop! Around 5 min. to walk to the famous Raffels Hotel and the Long Bar. Around 15 Minutes by MRT to Marina Bay Sands (if all transfers work - Transfer necessary at Promenade - yellow line (circle line). You cannot live more central but quiet at the same time!

Stayed in September 2023

Room was not made up at all by 3.30pm so had to order extra towels and put up with unmade bed and bathroom. The shower over the bath was crazy spewing water all over the bathroom floor no matter how much you tried to prevent it.

Location great

Stayed in September 2023

The hotel facilities are rather old and the swimming pool is too small. Overall need to be further improved

The room accommodations were satisfactory and the transportation around the hotel was convenient. Especially the cleaning staff on the 16th floor was very polite and friendly to the residents and cleaned well.

Stayed in September 2023

The rooms are a bit old looking and dark. We had two rooms and one of them had a bit of a smelly bathroom.

The location of this hotel is great - between 2 MRT stops and within a reasonable walking distances of a few sites. The staff was very helpful - we had to store luggage between our two stays at the hotel and they did this for us without a problem. The WIFI worked well and the breakfast buffet had a mix of Western and Asian food. Bathrooms well equipped with a hairdryer and toiletry items. We were easily able to get connecting rooms for our family.

Stayed in September 2023

Wifi is really really slow , please please upgrade it.

Nice

Stayed in September 2023

There’s no convenience store near here.

Convenient place

Stayed in September 2023

Nothing

Location, very close to the MRT. Comfortable bed, pleasant helpful staff. Good facilities, swimming pool, golf practice

Stayed in September 2023

Small leak in bathroom from toilet. Couldn’t stop water going on floor while showering. Towels a bit thin.

Good central location near underground station. Very friendly staff. Small swimming pool but big enough to swim properly. Decent sized room for two friends. Comfortable beds and pillows.

Stayed in September 2023

That bathroom was a little in need of decoration and the light could be better, but just a minor comment

The hotel was well placed for everything we wanted to do. Staff were very friendly and helpful

Stayed in September 2023

Take care with refund policy. It is not what it seems. Due to unforeseen circumstances we had to cancel one night of our booking. We did this within time limit and even received an email from the hotel acknowledging that we would be charged for 2 nights only. Instead of refunding the night they spread the cost over the remaining nights so we received no refund.

Breakfast was satisfactory. The room and the location were good.

Stayed in June 2023

The wifi is so terrible that you cannot download a simple application and the hotel have to share their personal data to complete the transaction.

Golf simulator inside the hotel. Good beds. Small swimming pool

Stayed in August 2023

The AC was too strong. It was freezing even though I had switched off the AC in the room.

Clean room, nice facilities.The breakfast was amazing!

Stayed in August 2023

It was very loud but this is because of other guest on the floor. After a call to the reception someone came and talked with guests in the room next to mine.

Room was tidy and near the metro station so location for this price was great. You can leave bags after check-out.

Stayed in July 2023