Staff was not super friendly. No attempts were made to engage with guests. Very difficult trying to get front desk to help us with reservations and not much follow through on requests. Wish there was an ATM on site. Instead, hotel offers $100 cash for a $10 fee. Ten percent is pretty steep. Finally, ocean directly in front is a little rocky when first wading in, but only a few steps to the left or right for smooth sand, so not that big a deal.

Pretty property. Well maintained. Samuel at the restaurant was the best. Taxi drivers Stelisa and her dad were both awesome. Breakfast seating location was incredible. Eggs were perfect, and lunch menu was great, especially with the offering of beachside service.

Stayed in March 2025

The new building performed exceptional

Stayed in March 2025

The food options were fine for breakfast and lunch, but for a nicer dinner option, you need to go off the premises.

The unit we stayed in was recently completed and so everything was brand new. The included breakfast exceeded expectations. Service was friendly throughout the resort. The family really enjoyed the available water activities (snorkeling, kayaking, paddle boarding). There was enough for everyone in the family from the younger kids to the adults.

Stayed in February 2025

There is only one restaurant which is average in quality with generally slow service. I knew this when booking and it was not a problem for us since we had a car and a kitchen.

This property is beautifully maintained, is quiet with multiple options for sunbeds on the beach or beside several pools. The staff were exceptional, knowledgeable, friendly, helpful. The pool and beach attendant Venel was a delight to see each day. We were given an upgrade to the new building with a room and balcony overlooking the ocean. It was newly decorated, spacious and comfortable. We extended our stay by 2 extra days because it is such a lovely place for enjoying the beautiful surroundings.

Stayed in March 2025

We stayed in a swim out room in Phase 2. The room was perfect and the view was incredible! The snorkeling right off the beach was the best we have ever experienced. We WILL be back.

Stayed in March 2025

Nothing

Clean, elegant

Stayed in February 2025

You have to get up down to beach to reserve beach loungers early in morning or you might not get a spot. The food and drinks were expensive but not top notch. Our one-bedroom suite - although beautiful with view - was not worth the high cost. I’d stay in a less pricey room next time since you are at beach all day anyway.

The beach was gorgeous!

Stayed in February 2025

Some of the women working in the check in area and gift shop had an attitude problem. It would also be nice to have an area to try on clothes. If you’re not prepared to smile and be polite than you shouldn’t be working in the resort industry.

Stunning beachfront location with gradual slope into deeper water. Ocean was clear and you could see friendly fish Swimming quite close. The staff at the restaurant were pleasant and the food was good. Very helpful with calling cabs, opening doors, very polite and couldn’t have been nicer. Lobby staff were overall nice and helpful.

Stayed in December 2024

Small, uncomfortable single bed.Poor breakfast

Locai

Stayed in December 2024

Had to claim your lounge chair by 7:30am to get a good choice

Free continental breakfast was a nice bonus......

Stayed in November 2024

The Geckos. Lol!

Staff, food and the location.

Stayed in August 2024

Unfortunately, I found the staff to be somewhat unfriendly, with only a few exceptions. At times, I hesitated to ask for assistance, which detracted from the overall experience. I hope the hotel management can address the service issue as it could greatly enhance the guest experience.

The room was nice, spacious, and very clean, which made for a comfortable stay. The resort is perfectly located right by the best beach ever, making it easy to enjoy the sun and sand. The food was average; it met my basic expectations, but there’s room for improvement.

Stayed in July 2024

More food should be included especially breakfast

Great place. 1 bedroom suite was amazing

Stayed in July 2024

No restaurants or shops near Windsong. Always have to take a shuttle or if you are renting a car, you are good otherwise it’s a pain. Somewhere cafe next door is ok. We didn’t like customer service so we ended up eating at Windsong all the time. The service at the restaurants is very slow at Windsong and it’s not the same service for everyone. We only got pastries only last day for breakfast in addition to continental breakfast which we suppose to get everyday. Some items they miss adding tofu though we paid for it… It was always freezing in our at night ….ac issue and the team tried continuously to fix it and for that they gave us $100 credit which is nice.

Great property, loved our oceanfront room though pricey. The food is delicious especially cheesy nachos (our favorite). Limited vegetarian menu for lunch and dinner. We had most of our breakfast & dinner at the Dunes ….amazing. Snorkeled at the reef, saw many beautiful fish. Enjoyed hobby cat couple times and kayaked which were all included except you have to rent snorkels. Booked an excursion half day trip though hotel includes snorkeling and iguana island. Awesome tour!! We dropped off my kids at Beaches for a day to enjoy (bought day pass ) . Beaches were sold out for our dates so stayed at Windsong. We are glad we did as at Beaches it was chaos…if you want a nice peaceful vacation, stay at Windsong.

Stayed in July 2024

Water pressure/heat was bad. Some servers acted like they didn’t want to be there… didn’t ruin our days tho. Breakfast and on site restaurant is a bit limited

Right in front of the reef. Comfortable and well kept room interiors. Most of servers were friendly.

Stayed in June 2024

Restaurant is not so good & expensive

Beach is absolutely fantastic, snorking is grate

Stayed in May 2024

A little far from other restaurants- had to take a taxi when we wanted to leave the property

Lovely grounds, helpful staff, great location on the water

Stayed in May 2024

A lot to do, the snorkeling was great !

Stayed in April 2024

Everything was good.

Everything was great! The housekeeping would come couple times to clean everytime the bathrooms got wet after we returned from the beaches. They had great amenities. Would highly recommend this place.

Stayed in April 2024

It would be nice to have another different type restaurant/cafe on site.

The personnel, faculties and location were excellent.

Stayed in March 2024

Staff at breakfast slow and miserable and we had to pay $12 every morning to have eggs, which for a hotel that you’re paying $600/night for , they could have included them free! All the other staff were amazing!

Location

Stayed in March 2024

Easy access to beach area along with comfortable chairs & cabanas; restaurant on-site for breakfast and lunch; staff was very friendly and helpful; cleaning staff was the BEST!

Stayed in March 2024

The beach is not very wide at this point of the bay. Food is ok

Beach is beautiful. Breakfast is served right on the beach if you get there early enough for one of those tables.

Stayed in March 2024

The food options were somewhat limited and food service was often slow.

Great location on a wonderful beach with nice amenities. Great Staff and good food available on site.

Stayed in March 2024