It was too rural. The staffs English was very poor. The weddings that were at the hotel completely took over without any warning from hotel. No compromising from staff on issues. Completely overpriced items such as sparkling wine and laundry.

It had some good facilities.

Stayed in November 2024

The beach has some coral areas, but the sea is nothing comparing with Phuket. The 'kids club' is non-existent, and the staff are unmotivated and do not engage with children, leaving the area empty. There is no proper swimming pool for younger kids—only one for toddlers and another with a depth of 1.30 m for older children. The hotel provides a transfer to the village, but it uses a dilapidated bus with open windows and no doors, posing safety risks, especially for families with kids. Overall, it is a boring hotel for a family stay

the restaurant on the beach, nice rooms, laguna pool

Stayed in November 2024

Room was advertised on Booking.com with a Minibar, this was not the case. The hotel was a little dated. It was not shown on booking.com that 1 pool was closed.. If you book here for more than 1 week you will get bored with the food options. Staff are lovely and that is the best bit about this hotel

The food was nice and well cooked

Stayed in September 2024

Crowded, small rooms

Not a lot

Stayed in June 2024

It was stated that the hotel has an average activity (so that there was something to do during the day and evening, but without drunken dancing near the balcony until two in the morning) - in fact it turned out to be a sanatorium with curfew at 10 pm. According to reviews - a cheerful hotel, music by the pool, all sorts of activities, not far from the center. But in fact - at 7 am watching birds on the territory, at 8 am yoga. Then children's activities, and at 3-4 pm for adults either Pilates, or aqua aerobics, or Thai boxing. We decided to watch a water aerobics class one day. And where did they find so many grandmothers?... In the evening, it would be nice if they turned off the music and the animators left at 10 pm, but they even hide the billiard balls. To go somewhere in the evening - only by taxi. In general, we only had fun and activity during the excursions. For the first time in many years, we decided to take a hotel on the All inclusive system (before that we usually went for breakfast and dinner). Alas, in Thailand this is a waste of money. Fruits? We received only watermelons and pineapples of medium ripeness. There was no mango, there was no sallak, there was dragon fruit once. They didn’t give us any mangosteens, longans, or even bananas. Not a season (?!). All this was available on the market. All dishes that can be considered a more or less healthy diet are available for an additional fee, even if all inclusive. Fried or grilled - please. Ice cream only for dinner. And this is in a five-star hotel. The entrance to the sea was sandy and coral, but we already knew about this from reviews. But we didn’t know that in this sea someone was constantly biting you. And no traces are left, nothing itches later, but while you are standing in the water, it seems that there are some sea mosquitoes around. Therefore, we swam in the sea 3-4 times. There is a noticeable lack of sun loungers on the beach, especially on a sunny day among rainy ones.

Stayed in November 2023

The beach was a bit of a let down... Lots of rocks to negotiate, better to look at than be on, though there are friendlier beaches close by without the hassle of the rocks but you may have to contend with stingers instead. Worst bit for us was having to watch your room tabs and bills at restaurants....tried charging us again for stuff already paid for and charge for dinner items never received.

Resort was nice enough, pool access rooms are worth the extra money. Clean overall state and decency facilities on offer. Most of the staff were super friendly and attentive. Location was fine too, about 20mins out of main town so reasonably quiet area with a few external restaurants and massage places and bike hire.

Stayed in January 2024

The buildings are dated and need to be updated.

Location , breakfast

Stayed in November 2023

Alot was a little confusing and everything could of beeen open a little longer.

Some of the staff members have excellent personal and wanted to help my me experience there.

Stayed in September 2023

Food

Stayed in May 2023

I arrived late and had booked transport together with a friend arriving on a different airline. Her plane was cancelled and she called the hotel to inform them that there would only be one to collect that night and one the following night and followed it up with an email confirming the conversation.needless to say there was no transport for me when I arrived and this took some time to arrange and I had to travel alone in a random taxi late at night. There was no apology or recognition of wrongdoing even when I showed them a copy of the email. Generally found reception quite unwilling to help especially a gentleman by the name of May

Breakfast was great, beautiful fresh fruit. I just found it very repetitive , some subtle changes each day would have been appreciated. I enjoyed the adults only section as it was quieter. Staff very attentive

Stayed in April 2023

Checkin staff attitude at the time checkin, we literally had to argue to get the services we have paid for. Was not a good impression set on the very first date.

Liked the Location

Stayed in April 2023

The resort is at the end of the beach, doesn't have decent sand in front, so it isn't pleasant to swim in front if it, need to walk for better views and sand. We had really noisy neighbours who through a party during our one night there. We could hear everything, not much of a soundproof. The call to the front dest helped only after some time... The dinner buffet was average. We took a room with a sea view, the view was partial though and we looked at the roof of the bar instead.

It's a new resort, rooms are spacious and everything inside is new, not worn out, comfortable beds. We stayed in Le Méridien Khao Lak on our way to Surin islands, convenient location on our way, nice road that leads here. Nice territory with different activities.

Stayed in March 2023

We organized a transfer from the airport and we arrived at 14:30. As the check-in time was at 15:00, we knew we would need to wait for a little. We had booked a half-board room with one massage, breakfasts, and dinners. Upon check-in, the receptionist kept saying we only had one dinner included. We had to show our bookings several times before they finally agreed to give us the half-board pass we had paid for. We got our keys at 15:46, which is unacceptable considering the check-in time was 15:00. We arrived at the room, and the cleaning team was still there finishing up. We tried to book a massage and were told that we weren't in the system yet. And we had to wait another hour to get access to the internet. Basically, the staff gave us a key without checking us in. We made a booking for dinner on the first day, and the booking wasn't there when we showed up. The same also occurred for our massage booked at the spa. However, they still took us in for the massages. On our first two days, the service at the restaurant was extremely slow. We had to wait over one hour to receive our dessert, and our dirty dishes were on our table for at least 40-45 minutes. On our first night, at the table next to us, there were two men playing music on their own speaker very loudly, and the staff didn't do anything about it. When we selected the option 'Make up room' for several hours, the room wasn't always cleaned upon our return. In the end, we only got one cleaning for the whole stay.

The room was nice and the bed was very comfortable.

Stayed in April 2023

Wouldnt consider a 5 star hotel. more like a standard 4 star with the facility and services provided. But I guess you get what you pay for?

Service staff are helpful when requested

Stayed in April 2023

Customer service wasn’t the best we had to find our own way to reception on arrival with all our bags. Also at dinner and breakfast we weren’t shown where to sit we just had to find a suitable table. The food at the buffet at dinner was cold and obviously been sat there for a long time. This hotel should be graded a 4 star not 5 star as the comments above don’t reflect a 5 star hotel. However the hotel has the potential to be just as good as other 5 star Marriott Bonvoy hotels around the world which are better than this one .

Breakfast was good with a good selection on offer. Coffee was excellent. Room was lovely, very modern, spacious and clean with a nice view of the pool.

Stayed in March 2023

Buffet food wasn't great, all parties had bad stomachs the next day after eating the same thing. Very mediocre for a 5 star hotel. Sugary squash not proper juices for breakfast and had to queue for coffee. Overall ok, but a bit underwhelming for A 5 Star hotel.

Large resort so didn't seem over crowded even though they were at full capacity. Rooms were lovel, very large with great showers and beds comfy.

Stayed in February 2023

variety of food professionalism of staff

nothing in particular

Stayed in January 2023

Resort is slightly dated and could use upgrades in certain areas. Equally the service was OK but it did feel rushed either at the reception, housekeeping, restaurant with any special requests being a bit too much to handle.

Nice resort on the beach with enough activities you can enjoy - from the restaurants, to gym/table tennis and the daily events the resort has.

Stayed in December 2022

Service in the restaurants inattentive, little trained, partly no knowledge of English. Coffee machine for days with cold coffee, dripping milk container with muesli. Motto here, rather wipe up every day instead of solving the problem. No pool or beach service for food and beverages. No shuttle bus.

Quiet location. Clean rooms, well-kept garden

Stayed in November 2022

unprepared

good but not up to the grade level

Stayed in April 2022

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Stayed in April 2025

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in September 2024