It was advertised as a sea view private pool villa but we were facing the street to the side, with no nice view at all but with cars and loud motorbikes driving by that made it unpleasant to spend time outdoors on our balcony. The private pool is in the shade the whole day and the water is too cold to go for a swim. If we knew what to expect we would have saved the money for a room upgrade – luckily we only booked this for our last night.

The rooms of the pool villas are spacious and nicely designed. The privacy is good

Stayed in February 2023

The staff treated us so bad upon arrival, it was a disaster. we had to wait till 3:30 PM to check in, and when we wanted to check out , they didn’t allow us an extra minute. the service was very slow in everything, pick-up, transfer, answering the phone etc… to be honest this place is overrated and overpriced for a 5 star hotel, you could find much better places at this price point.

The only thing I liked during my stay was the pool villa.

Stayed in March 2023

Everything was cool, I liked the hotel :)

Stayed in March 2023

we love the main pool and our private pool. The view was amazing and the room was comfortable

Stayed in March 2023

everything

excellent

Stayed in December 2022

everything was expected and more ♥️🔥

Stayed in March 2023

luxury and a lovely stay for a few nights, about 2-3kms from Phuket.

Stayed in January 2023

every thing is perfect .. but the breakfast buffet not that well

staff in hotel was amazing

Stayed in March 2023

There were some renovations in the hotel but it didn't bother us too much

The room was amazing The staff were really nice

Stayed in March 2023

Beds were comfortable. A lot of choices for breakfast. Great views. Liked the pool right outside the room. Also enjoyed using the pool table at the hotel.

Stayed in March 2023

It's quite a distance to walk to the nearest beach, if you prefer more beach kinda activities. More frequent shuttles especially late night to and from Patong / Freedom beach would be convenient. Water bottles are insufficient, however additional bottles are provided upon request.

Great peaceful atmosphere for a relaxing holiday! Rooms and facilities are exceptional. Variety of breakfast options. Distance between villas and main lobby as well as breakfast area are well connected.

Stayed in March 2023

The check-in took forever and they took insurance. There was no elevator, you should move by the stairs. The lights in the room is very low, I couldn’t wear makeup and no place to put my stuff on. There is no bathroom, just a transparent door inside the room. The sink was clogged.

The pool and the beautiful view

Stayed in March 2023

Absence of service Horrible buffet on Friday night

Stayed in March 2023

would not recommend. resort prices for budget accomodation. the price is not justified. subpar, dirty and broken rooms and facilities and overpriced, terrible food and the staff were unhelpful. if you are looking to pay this price, stay in Patong beach at a rundown resort for a far better experience.

Stayed in February 2023

That it is a total rip off and no where near a five star resort

The design and location

Stayed in February 2023

The staff was so nice, and the location was in a perfect place it was close to patong town.

Stayed in January 2023

nothing to mention

Friendly staff, cleanness, facilities

Stayed in February 2023

The management and the owner should be changed. Based on mine and the experience of the others I can tell that you will never receive what you have booked for. I booked an expensive room 2 months in advance to receive a subpar room. After I complained multiple times to the management and Booking.com, I was transferred the next day to a similar room. The listing on bookings are not honest. They denied to Booking.com that they made a mistake and that a proper room was given to me. Another family booked full pansion, all meals included with sea view and pool access, they had to go for manager approval for every meal and the room they got was a pool access with a lobby view. Another family booked two villas to receive one villa and the cheapest room that is the labyrinth with number of elevators and steps. I spoke with these families due to our origins. This is a short version of the horrors of destroyed vacations.

The only thing I liked was the view from the pool and bar.

Stayed in February 2023

Management/ staff/ room

Room advertised and booked was not available. Took management forever to own up to this and try to resolve. Worst experience. Ended up leaving to stay somewhere else

Stayed in February 2023

the staff and rooms

the scenery

Stayed in February 2023

Not friendly on all purpose

Nothing

Stayed in February 2023

Should be 1 star but the French fries were good. 😂 If it was listed as a 2/3 star resort then I’d give a couple more stars. NOT A 5star resort Writing this so Crest Resort will do better. This will be long but here are the highlights: Dirty rooms. Not as advertised in pics. All windows/glass are in need of a wash. Even in pool area, oh and Take off Crest logo on all glass panes. Tacky. Had to call multiple times to guest services to get what I actually wanted. Guest services might not understand but just hung up on us. Couch in V115 needs replaced, multiple dark stains. 🤢 Exposed wires in shower areas. 😬😬🔌💡 Should know they charge for waters in room. Also charge for lotion, and they don’t provide daily when cleaning. Body wash ran out. Didn’t get refilled. Have to book shuttle service and leave before actual time… Upon arrival, lobby seems nice enough with the pool and view. We eat at the lounge while waiting for our room to be ready in (10min early). There’s a guy screaming at the staff about their stay so far and food being cold. Although, I’d never treat another person like he did, I now see where his frustration was coming from. (My salad was fine but the quesadilla was nasty) After getting to our room, we were immediately disappointed. Air conditioning was not on so room was hot and sticky (5star place would do this). Room was surfaced clean, but seems like they never deep clean cause couch had stains all over it and windows were SOOO dirty. (Any resort would have this done regardless of stars) Next/1st day we want to head to Patong beach. Crest has free shuttles every two hours starting at 11am that you have to book in advance (my opinion since they are “5star” should have at least every 30min). So book 11am. We arrived in lobby at 10:58am as we see the shuttle driving away. We were every confused as it wasn’t even 11am yet. We then had to talk to front desk staff twice to get any sort of movement/action from them.

Should be 1 star but the French fries were good. 😂 If it was listed as a 2/3 star resort then I’d give a couple more stars. NOT A 5star resort Writing this so Crest Resort will do better. This will be long but here are the highlights: Dirty rooms. Not as advertised in pics. All windows/glass are in need of a wash. Even in pool area, oh and Take off Crest logo on all glass panes. Tacky. Had to call multiple times to guest services to get what I actually wanted. Guest services might not understand but just hung up on us. Couch in V115 needs replaced, multiple dark stains. 🤢 Exposed wires in shower areas. 😬😬🔌💡 Should know they charge for waters in room. Also charge for lotion, and they don’t provide daily when cleaning. Body wash ran out. Didn’t get refilled. Have to book shuttle service and leave before actual time… Upon arrival, lobby seems nice enough with the pool and view. We eat at the lounge while waiting for our room to be ready in (10min early). There’s a guy screaming at the staff about their stay so far and food being cold. Although, I’d never treat another person like he did, I now see where his frustration was coming from. (My salad was fine but the quesadilla was nasty) After getting to our room, we were immediately disappointed. Air conditioning was not on so room was hot and sticky (5star place would do this). Room was surfaced clean, but seems like they never deep clean cause couch had stains all over it and windows were SOOO dirty. (Any resort would have this done regardless of stars) Next/1st day we want to head to Patong beach. Crest has free shuttles every two hours starting at 11am that you have to book in advance (my opinion since they are “5star” should have at least every 30min). So book 11am. We arrived in lobby at 10:58am as we see the shuttle driving away. We were every confused as it wasn’t even 11am yet. We then had to talk to front desk staff twice to get any sort of movement/action from them.

Stayed in February 2023

beautiful view’s

Stayed in January 2023

The hotel is quite secluded from town & beaches but if you’re kind of people that love peaceful environment, this hotel is perfect spot! I enjoyed the view from the hotel ;)

Stayed in February 2023

The whole place was fabulous

Stayed in February 2023