Stairs, but there is a lift Some may find the location away from the town hassle and bussle not to their liking BUT for us this is a HUGE bonus

Magnificent Rooftop bar/restaurant, awesome views. Superb service, great food and drinks. Magnificant Views from rooftop, well worth a visit. Great facilities, Great friendly and helpful staff. Shuttle to town. This is a little out of the way, but peaceful and relaxing.

Stayed in July 2022

Lack of communication in relation to opening and closing the different restaurants. Location - no shops / other restaurants within walking distance - is fine but hotel charge high rates for taxis in and out of resort

Clean and well kept. Comfortable room and good room service / maintenance

Stayed in July 2022

Nothing it was perfect

Great 360 degrees views from the pool area very good gym great food offers Curtesy car to take you from the carpark to reception and back again

Stayed in July 2022

to be honest i don’t like alot the property seems to be very old and needs renovation i’ve had a bad experience which i found lizards inside my villa

it has the most amazing view you can get and their services is pretty good

Stayed in July 2022

Breakfast and cleanliness was not good

nothing

Stayed in July 2022

Breakfast was great with lots of variety.

Stayed in July 2022

Understaffed, late check in and room service food quality

Room was spacious, staff was friendly and helpful, breakfast buffet was delicious

Stayed in July 2022

fantastic pool Villa … at all the hotel is wonderful

Stayed in July 2022

the staff was unprofessional and no welcoming in arrival the room was to much insects and we cannot sleep in the night I don’t recommend this hotel for any one of my friends or family we arrived at 1200 but we received the room at 1530

view

Stayed in July 2022

They could do better in the breakfast .

Clean, the view and location both are incredible. The staff very helpful. five star room service.

Stayed in July 2022

Put more time to the shuttle timetable.

The breakfast and the restaurant, and the shuttle for Patong beach .

Stayed in July 2022

nothing

every thing

Stayed in July 2022

was good & very helpful staff

Stayed in July 2022

Cleaning. their cleaning in the room so bad I think.

Canska bra

Stayed in June 2022

location , not clean , too much noisy at night ..

Stayed in June 2022

the desk staff was not cooperative with the customers and had an attitude and the booking prices is different when we arrived to the hotel (more expensive) . also we booked a room with beach view but they provided us with reception view with very disturbing loud noises

the pool and hotel view

Stayed in June 2022

Location

Have beautiful view

Stayed in June 2022

the property is good, but the staff are rude, the service is to slow, you have to call many times to get a service, most properly they don’t answer the phone, cleaning is bad in the rooms, my first impression about the hotel was good, but after few hours of stay I figured that the hotel is very bad and not worthy. also, their are too much bugs inside the room, their are geckos inside the room, and whenever its raining all the rain goes to the room from the windows and roof. also, once i found a cat inside the buffet plates. last, the room always smells very bad like sewage.

the property is good, but the staff are rude, the service is to slow, you have to call many times to get a service, most properly they don’t answer the phone, cleaning is bad in the rooms, my first impression about the hotel was good, but after few hours of stay I figured that the hotel is very bad and not worthy. also, their are too much bugs inside the room, their are geckos inside the room, and whenever its raining all the rain goes to the room from the windows and roof. also, once i found a cat inside the buffet plates. last, the room always smells very bad like sewage.

Stayed in June 2022

We loved crest, the staff were friendly, food and drinks were lovely and the views were amazing. Just be aware that the hotel is on top of a big hill and you'll need transport to get anywhere. The hotel provides free shuttle bus to Patong which was handy

Stayed in June 2022

clean and friendly

Stayed in June 2022

Just a great resort ,the staff were faultless in there service..great weekend

Stayed in June 2022

When I booked Villa I thought I would have a nice view but unfortunately I got a view cable wires and one of the balcony doors didn’t close properly we had a lot of mosquitoes in the room and as per with the booking I was promised Seaview and when I asked for a change they said we don’t have. Oh yeah and room service closes at 10:30 this is the first five-star hotel that I saw that doesn’t have 24 hour service although I only called for room service at 11:30

the place has a verity of activity and the spa was amazing

Stayed in June 2022

Its not walking distance to the centre of patong Beach, hotel does have services that take you down though.

This is an absolutely exceptional resort, the staff are so friendly and hopefully. The spa facilities it amazing this place is a hidden gem. We staying in a premier pool villa and its was exceptional., amazing view and very private.

Stayed in June 2022

The taxi drivers at the entrance of the hotel. They are not part of the hotel staff but guests can take a ride with them. They have to pay commission to the hotel, hence why the staff recommend these guys. I would say DO NOT under any circumstance take a taxi with them. They will rip you off. They charge double and sometimes triple to what the normal fare is. I had a very bad experience with these guys, they really pester you and do not leave you alone. The security guard doesn’t really get involved as it is the norm for taxi drivers to harass tourists. These taxi drivers are so sleazy they even cancelled some of my taxis so I would take a ride with them. But do not get intimidated by them, either just ignore them completely or continue to patiently say NO to their service. If you are staying in this hotel a taxi to Patong Beach/Bangla Road should cost you 100 Bhat or 120 max on busy nights. These guys will ask for 300-400 which is outrages. To central Patong taxi fare is between 250 - 300 Bhat. Don’t get ripped off by these guys, download an app called In Driver and you will get better fares and avoid being ripped off.

The property and staff were amazing. The hotel decor is beautiful and the views from the sea view rooms are exceptional. A very comfortable and relaxing stay. One of the best hotels I have stayed in by far.

Stayed in June 2022

The staff were really helpful and the views were amazing.

Stayed in June 2022