room cleaning sometimes a little bit late

very clean

Stayed in June 2023

breakfast, no much options especially for Arab food

comfortable, friendly staff

Stayed in May 2023

nothing as such

big room, pool, breakfast, wifi, staff

Stayed in April 2023

my stay was to short

The view is phenomenal I like it there from the busy places, down town without noise and walk distance you can find some nice restaurants.

Stayed in May 2023

The food was just ok and the restaurant lacked atmosphere as was practically empty most nights .

beautiful surroundings ,property clean and staff were excellent .

Stayed in April 2023

I injured myself and was in a wheel chair. My room was only accessible via stairs so was forced to hop. No one thought to move me. In the morning I paid for an upgrade, they moved me to the wrong room (I unpacked) and asked me to move again. Knowing I injured myself - at this point for all the inconveniences it would have been nice to stay in the room they made the mistake with. to access main road you have to walk down a steep hill which I couldn’t so I had to pay for taxis to the shops and back to the hotel which was probs a 30 second drive each way. Otherwise all good.

they helped us with our luggage and the staff was very friendly

Stayed in May 2023

The location was up a steep hill and almost 10 mins drive so definitely not walking that in the crazy heat. Grabs are difficult to get to hotel so taxi it is. Getting around was quite costly as we went out a couple of times a day. (over $50 AUD) Breakfast really let this resort down. For the prices charged you would anticipate better quality and variety of foods. During our visit they were also renovating part of their main pool area which is quite unsightly.

Fantastic views looking over the beaches and escarpment, especially if you have a pool access room. I would absolutely stay in one of these or a pool villa. Friendly polite staff and large rooms. The main pool area has a swim up bar and staff made really great cocktails and a bonus they are really reasonably priced for a resort.

Stayed in May 2023

Only trivial issues; room was close to road so got the traffic and the pool was different to the pictures. More attached on to the side of the room as opposed to being across the whole balcony.

Pool villa room was a fantastic size, lots of space. Excellent room service, the food was good value for money and tasted amazing, as was breakfast with a wide range of options. Located up the hill, away from the craziness of Patong beach but the hotel bus was regular and reliable.

Stayed in March 2023

We had a lovely time so can’t find any faults really. The only thing that would have helped was one more shuttle back from Patong beach in the evening as the last one was 19:15 which sometimes felt a bit early. One last shuttle at 21:15 would have been ideal.

Our family villa was really great! It was so spacious, had a great view and we loved having our own pool! the hotel staff were all very helpful and accommodating, they made our stay so comfortable. The breakfast in the morning had a lot of variety and types of food on offer. We enjoyed the pool and swim up bar where we spent many afternoons eating the great lunch / dinner options they had on offer. The shuttles to Patong Beach were very useful and any other taxi trips we needed were easily arranged by the hotel for us.

Stayed in April 2023

The breakfast was buffet style and it was amazing, very delicious! A mix between Thai cuisine and American style. With loads of fresh fruits and juices! The room I stayed in was had it’s own pool right outside the bedroom so I was able to take in the Breathtaking views of the mountains and ocean along with the sunrise and sunset!

Stayed in March 2023

Emmy and Jung from the receptionist's team were exceptional hosts. This makes a huge part of the whole experience.

Stayed in February 2023

somewhat isolated

Sensational views! It was very relaxing staying at crest. only downside …. bit of a hike from Patong beach. they do have a "Cattle truck" that does a few runs into town. The restaurants have nice food. Sensational cocktails from the skybar at happy hour.

Stayed in March 2023

Swim out pool from room wasn’t heated

Spacious room and walk in shower

Stayed in December 2022

It was difficult to get a taxi to pick us up from the lobby, but the reception offers private taxi services with comparable pricing. Food prices were higher than in other hotels, but were also a lot fancier

The views were amazing, the staff seemed very happy to have and accommodate us, breakfasts had a lot of variety, the room was very comfortable, pretty and clean

Stayed in March 2023

The food was bad. I would like to be generous and say mediocre, but it was actually bad. To make matters worse, going down to town was not easy and we were not successful at getting food delivered.

It was absolutely beautiful and it had stunning views. It was also less crowded than I expected. Even though there is a shuttle to Patong beach, it is about a 10 minute drive. You are a little trapped, which would be okay if the food was good.

Stayed in March 2023

the gym can improved and staff can be. more attentive

nice view

Stayed in February 2023

Cleaning must be improved. Shower calcium stains on a glass must be removed. Cleaner should use vac cleaner instead of broom. Really steep hill - a moped is a must. Hotel maintenance should be more accurate and clean in re-painting,

Personnel is friendly but not very responsible. Good design of the hotel on the hill top. Impressive pool. Relatively good breakfast.

Stayed in February 2023

there wasn’t much around walking distance to the hotel. the food selection was poor. from what I gathered there should have been 3 different restaurants offering breakfast, lunch and dinner, however, there was 1 restaurant for breakfast and then everything else was the room service menu.

the staff were exceptional. the hotel itself was lovely, beds were huuuuge & comfortable

Stayed in February 2023

Nothing

The property was luxury

Stayed in February 2023

hôtel is nice , clean . personnel is polite and helpful .

Stayed in January 2023

a little lack of details and renovation!! As our room was facing the lobby we could here a lot of noice at night time, maybe sound prof doors could help this situation!! other than that we LOVED our time here!!

The whole entire hotel was amazing, we had a deluxe privet pool suite, which was amazing and great for the price!! The privet pool led to the main pool and pool bar!! Staff were very friendly and helpful!! breakfast was great lots to choose from!!

Stayed in February 2023

bad hairdryers. pool bar closes early. not enough pool chairs.

the resort style and large pool areas

Stayed in February 2023

The bed consisted of two mattresses instead of one, which made sleeping troublesome and uncomfortable. The shower could use a tune up as we had a friendly ghost turning on the shower through the night. Need more water every day. 2 little bottles between two people is absurd.

Beautiful place with a gorgeous view. The staff was very happy and helpful. The pool was beautiful, hotel in general was very well presented. Room was really nice. Shower was really nice as well double heads.

Stayed in January 2023

The room was not very clean and the bathroom is not aging well. The food is simply not good and overpriced. The lack of restaurant in the area is something to consider.

Very calm spot with lovely and helpful staff. The shuttle to Patong is very convenient and Merlin Beach is a hidden gem.

Stayed in January 2023

The private pool is not heated, so the water was colder than we would've liked. Room Service can sometime be a bit slow (40 minutes wait for 2 cocktails?). We saw one cockroach in our villa when we came back from dinner the first day, but we called Guest Services right away and someone was there 30 seconds later to catch it. We didn't have any other issue the other 2 nights we were there. We understand that Thailand/Phuket's tropical weather means that these insects are unavoidable, and we appreciate how fast the matter was resolved by the hotel.

Beautiful villa with private pool, and wonderful panoramic view. Everything was clean and well cared for. The bed is spacious and comfortable. The bathtub stopper was not closing properly so we couldn't take a bath the first night, but it got fixed promptly once we brought up the issue. Breakfast buffet was great with plenty of delicious options, food for lunch and dinner was also very good. 4 free bottles of water per day in the villa. Staff was helpful and nice.

Stayed in January 2023