They didn’t upgraded the room for honeymoon

Stayed in January 2024

Nothing

I love the pool so much, the view from there is amazing, The size of the villa is suitable , the place for breakfast was unbelievable

Stayed in January 2024

Beautiful spot overlooking ocean, rooms and staff exceptional. Buffet breakfast had a wide range

Stayed in January 2024

Not clean enough

Location & decor

Stayed in January 2024

One of the receptionist she was very bad and I think she hate Muslims she refuse to extend the check out time only half hour just to pray and I was standing to finish my check out she ignored me and she was finishing the customer behind me ! The way to reach our room was so far some time we take the golf car The breakfast was the same every day and no variety for Muslim

Some of the staff was very nice

Stayed in January 2024

Loved everything about this property. I actually stayed in three different rooms while being here and every room was unique and comfortable in its own way.

Stayed in December 2023

Our room was not ready at 15:00, and we were asked to walk around or have a lunch about 30 minutes. Strange story about five star hotel. Next day we had a trip from Ao Nang, but at 08:00 personal dis not find our booking for boat transfer, although we booked it and checked additionally (. It is something that should be improved.

Very beautiful place in jungles, without city noise, cars and bikes.

Stayed in January 2024

Booking and requesting a room with a sea view or half a view, but unfortunately that was not the case

Nothing I liked

Stayed in January 2024

Absolutely amazing staff assisted with everything and were so friendly, resort overall is stunning & would definitely return back!

Stayed in January 2024

Nothing could have been better for me!

The staff were absolutely amazing! The resort was next level beautiful, my first time in Thailand and i would absolutely stay here again in a heart beat, the staff make you feel so welcome and like family :)

Stayed in October 2023

Everything else, old outdated, pool in horrible condition would not recommend anyone staying here.

The view was the only good thing

Stayed in January 2024

Everything.

DO NOT STAY HERE. 5 STAR HOTEL MY LEFT FOOT. Wasn’t even here a full 24 hours and I LEFT. I arrived, got into my initial room that was DIRTY. the duvet was dirty, the shower DIRTY, toilet DIRTY. The room smelled of SWEAT. It was supposed to be for my birthday which was absolutely ruined. Moved out of that room 3 hours later due to getting random bug bites all over my body, without even leaving the room. 4 hours later, moved into second room, it was better and cleaner still STANK, and guess what…the A/C WAS BROKEN. They called their “engineers” 3 times and none of them could fix it. That was the final straw. By 2 AM I was ready to go! the manager, was ver RUDE and CONDESCENDING AND STATED, could not give me a refund because their “reservations” coordinator refused to and told me to contact Booking.com which I believe is complete BULL. Didn’t want to give me a refund but wanted to move me into ANOTHER ROOM in less than 24 hours. Why would I even put myself through that? Didn’t stay 24 hours but this pathetic hotel wants to make sure they can line their pockets. This is not luxury, no where near it. I didn’t dare touch the food they were serving. Based off the rooms,I would rather order out than eat the food. Hotel doesn’t match photos, foundation cracked, walls cracked, air conditioning barely works. It’s cooler OUTSIDE than in the room. Roaches in the shower. I wouldn’t dare touch a bare toe in the shower. Whoever the architect is who designed this hotel, needs their license taken. They need to take lessons from actual LUXURY hotels such as 137 Pillars in Bangkok. Demolish it and start it over! UPDATE: the manager called me the “N” word! Very discriminatory and rude. Stated that he had “200 guests” to take care of. Also they block you on social media so you can’t post reviews there!

Stayed in January 2024

The location and size of my room

The amenities, location, and staff

Stayed in January 2024

Far from everything

Just perfect

Stayed in January 2024

Although there appeared to be a lot of staff and they were all very polite but we received a Poor customer service, had to ask multiple times to get a service, something as simple as getting a towel for the room or water for the table.

Beautiful views , cleanness

Stayed in January 2024

There wasn’t many sun loungers by the pool. The location is in the middle of no where so going out for food is hard. The food in hotel was horrible we paid 999baht for both of us (it should have been that each but he gave us discount) and I didn’t eat anything really and my bf had a few bits but it was all cold and ended he up really ill. Speaking to a few other people there was a couple of people ill in the hotel. Overall we would definitely say it’s not worth the money and we will not be returning.

The hotel itself was really nice and it was very clean. And the views were amazing. Pool bar was really good and the man on the bar was so sweet.

Stayed in January 2024

It's close to Patong Beach if you catch a taxi to the beach but the way back to the hotel involves a long ride to the hotel. Breakfast comes with hefty bills if it isn't included in your stay so watch out.

It's overall worth the money only if you're staying in a poolfront with a sea view bedroom. Cleanliness was 10 out of 10. The staff are so kind-hearted and well-behaved. Professionalism on the other hand is 10 if I have to rate it. Breakfast is exceptionally nice but make sure to book it in or you will endure 750 thb per person which is ridiculous as you can have cheaper and better options down in patong beach.

Stayed in January 2024

Breakfast buffet is rather expensive

My recent stay at Crest Resort & Pool Villas - SHA Extra Plus was truly exceptional. Nestled on a hill, the resort offered a serene escape from the bustling traffic along the beachfront. The room facilities were nothing short of luxurious, providing a perfect blend of elegance and comfort. The spacious accommodations featured breathtaking views of the surrounding landscape, offering a tranquil atmosphere for relaxation. The pool area, meticulously maintained, was a highlight of my experience, with attentive and friendly staff ensuring a seamless and enjoyable time by the water. The SHA Extra Plus certification underscored the resort's commitment to health and safety, providing an added layer of reassurance. What stood out was the convenient access to the beach, just a quick and affordable $3 cab ride away. I wholeheartedly recommend Crest Resort & Pool Villas to friends and family, as it seamlessly combines world-class facilities, attentive service, and a tranquil hillside location for an unforgettable retreat.

Stayed in November 2023

Far away from patong beach

Friendly staff

Stayed in January 2024

Breakfast expensive. Rooms dirty sheets ripped bits missing of the wall. Staff not good at communicating anything. Ask to reserve a restaurant to be told as we were walking to the restaurant that it was closed we only have a buffet tonight.

Had a fitness centre that was well equipped.

Stayed in December 2023

every thing

Stayed in January 2024

Nothing ..all food

Fantastic

Stayed in January 2024

The pool was a tad cold. These pools are not heated other than by the outside conditions. So being early December which is near their coldest time of the season I understand why the pool dipped a little in temperature. This was only an issue late at night.

The room was amazing! Incredible views, great privacy, amazing amenities. From the moment you walk into their Premiere pool villa room you are mesmerized by the view. We had a few cruise ships docked in the Patong bay to gaze on. At night the lights made it even better.

Stayed in December 2023

The lobby was horrible,, the cleanliness, color scheme. The room was also not up to the standard of 5 stars, and cleanliness was not there with mirroa dirty, old poorly maintained

Nothing! Hated the property. It is not even 3 stars let alone 5 stars

Stayed in December 2023

The construction, but it didn't really affect my stay.

Loved the resort, staff were brilliant.

Stayed in December 2023