Good size room.

Stayed in July 2024

We had a balcony but it only had a view straight onto the house next door so wasn’t pleasant to sit out

Location, pool area, cleanliness and beds

Stayed in August 2024

The road to cross from the main buildings to the pool area

Pool, beach, breakfast

Stayed in July 2024

Beds and pillows were hard and not comfortable

Ambiance and facilities

Stayed in July 2024

The rooms were a little small, the bed took up almost all the floor space.

The beds were very comfortable and my kids really loved the beachside pool. The staff were very friendly and helpful.

Stayed in July 2024

You can’t swim in the sea or sit on beach in front of hotel as it’s very dirty… Recommend going to Silver Beach instead, 5min taxi ride or 20min walk. The main strip in Lamai is also 5-10 min taxi ride.

Very clean spacious rooms, staff were very friendly and pool area was great. We only had one dinner in hotel which was over priced. We had no problem with the road crossing which was manned by security.

Stayed in July 2024

Nothing. It was all round great.

Food package, the club upgrade, the pools and the games room /laser tag for the kids.

Stayed in July 2024

There could be more variety of hot foods provided at the breakfast buffet. There aren’t many restaurants, bars or other venues within walking distance of the resort so you need to venture out via taxi or scooter if you wish to dine out of the resort. Being a family friendly resort does mean that it can be quite loud and chaotic with many young families around during peak periods when at the pool or in the games room if playing pool or table tennis… not ideal for a couple getaway. But all in all it was a really great stay and would recommend to all!

The cleanliness of the room and the included buffet breakfast were great. The pool view room gave a European holiday feel. The staff were very attentive and helpful. The facilities were great (eg. Gym, games room, kids club). . The resort app was very convenient for knowing what activities were happening, ordering room service and additional room items. This resort appeared to be great for families with young children to utilise the kids club and pool area. The Edgewater bar and restaurant by the water was beautiful for the Resorts Saturday BBQ Buffet Dinner. Edgewater have a large menu catering to all dietary needs and have a great happy hour deal.

Stayed in July 2024

Having to cross the road to access pools, beach and beach club.

The hotel’ interior and rooms. Breakfast and WiFi connectivity. Staff friendliness.

Stayed in July 2024

As local main drain/sewer/River outlet just up the beach, think there should have been a sign advising tourists staying at hotel of risk in swimming directly in front of resort as when looking outside of local beach area (bay with tidal flow) you could see the sea was cleaner.although no unpleasant smells. All staff were pleasant attentive, friendly helpful. Unfortunately it looks like local area is becoming another Bali with rubbish being dumped anywhere.

Relaxed, friendly attentive service. Beautiful location with accommodation as advertised. Good food & facilities available, easy access to activities, currency ex hange etc. Pleased outrigger supporting reefs would like to know what is happening in front of outrigger samui to support environment. 😀

Stayed in July 2024

Great facilities and room.

Stayed in May 2024

You have to cross the road for the pool.

Great pool. Stylish rooms. Excellent breakfast. Nice staff.

Stayed in April 2024

I didn’t like that you have to cross the busy road to the big pool and beach side . I thought it’s a beach resort. with beach view and hangout . but actually this beach doesn’t have real swimming water so I guess I wouldn’t call it beach resort,

great breakfast. nice pools. nice restaurant and kids club. great room!

Stayed in May 2024

The prices on the resort were same as UK prices. Drinks, food, massages, transfers prices were nowhere near other resort prices around Thailand. We stayed at 5 other resorts during our travels and this one was the only one with high prices similar to the UK. Examples include burger and fries £10, cocktails £8, ice cream cone £2-3, transfer to airport using their shuttle for 6 people £30! So prices really add if you have a large family.

The property was as per the photos. Nice, clean and helpful staff. Good resort for families. Beds were the comfiest we had during our travels around Thailand. Next door to 7/11 for all snacks, laundry next door as are a lot of restaurants to try. Use Grab or Bolt to order taxis for much cheapness. Explore outwith resort for a more authentic and value for money experience.

Stayed in July 2024

The walls in the room are very thin. I could literally hear people's conversations. Everything else is ok.

The location of the hotel is amazing. The swimming pool indeed is across the road, but hard-working security will always stop the traffic for people to cross the road.

Stayed in June 2024

There are no drinks during dinner, not even water. You can buy drinks, but they are exceptionally overpriced (over 200 baht for a medium-sized bottle of water). We also arrived with a child with Celiac disease and notified them in advance but were disappointed with the service we received around meals. Only on the third day did a staff member tell us that there were additional gluten-free options in the kitchen (aside from the four pieces of gluten-free bread he got the last few days) that no one had mentioned before. At dinner, the child got gluten-free pasta with a large crouton on top. We were assured that the crouton was gluten-free, but after he had eaten it, a staff member rushed in and told us it was regular bread.

The place is beautiful, The pools are great, the kids club was wonderful. The breakfast was very good and the dinner had a rich menu.

Stayed in June 2024

There was sometimes confusion around drinks and meal orders. Probably a result of minor language barriers.

Great pool areas. The staff were all very good, attentive and friendly (especially Laura!!).

Stayed in June 2024

Shower in one room poor

Very good

Stayed in June 2024

Many push notifications from the app.

Nice location, pingpong table and the pool friendly staff, good breakfast. Too many things to list up here :)

Stayed in June 2024

We arrived at 1.40pm after a tiring morning of travelling. We were told our rooms not ready even though check in is 2pm...by the time we were finished checking in it was 1.45 and we still weren't shown to our room!!! Extremely dissappointed with that service. Not good enough for a 5 star hotel. Had to wait in lobby exhausted, desperate for a shower and a rest. We were taken to room at exactly 2pm because I got up and asked. The beds were very hard and pillows were extremely soft which made an uncomfortable sleep. No option for firmer pillows. The pull out bed for the kids in the suite is very hard, we needed an extra blanket put under the sheet for an added layer. First night, I ordered quesadillas at dinner, all the family's food was bought out & served which is when they decided to tell me there's no tortillas and I need to order something else. So the family is all eating dinner and I'm sitting there now waiting for mine to be cooked. Day 3..still no tortillas so couldn't order wraps off menu either. Unfortunately the service here is lacking which I did not expect.

Beautiful resort, great for kids, has laser tag, daily activities, beautiful pool area with amazing views. Breakfast was fantastic. Clean rooms, free water replenished daily which was appreciated. Most staff were absolutely lovely. Laundromat right next door and 7/11. The Fruit smoothies at restaurant were great!

Stayed in June 2024

Pool was across the road and beach was awful. Location was not ideal. Main beach 15 mins walk

Nice and clean

Stayed in June 2024

Pool area food and drinks overpriced.

Very clean , quiet family hotel resort with an excellent beachfront pool area. Friendly and helpful staff.

Stayed in June 2024

The beach in front of the hotel is not clean, to get to a nice beach you need to walk 10-15 min from the hotel. The hotel’s main pool is located across the road with busy traffic and cars dont always stop to let you pass so it doesn’t feel safe. The breakfast was pretty good but it wasn’t really diverse and I wish there was more options to choose from.

Beautiful hotel, friendly staff, there’s a room to play table tennis, billiards and air hockey, and the gym.

Stayed in June 2024

Nothing. The property met all of my expectations.

The Outrigger was a wonderful place to stay just a bit outside of downtown Lamai. The facilities are excellent and the staff was very helpful and friendly.

Stayed in June 2024

Nothing at all .

Very clean, quiet family hotel. Pool area very good. Staff working at the hotel and pool area very polite and helpful. Would recommend to anyone staying in Samui. As I will definitely stay there again when I return to Samui.

Stayed in June 2024