Wifi didn’t work Got the wrong room There was a gecko the size of a chihuahua in the restroom

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Stayed in December 2023

This was the worst hotel experience we ever had, considering the price. It seems that the hotel had its best times 10 years ago and it is not maintained anymore. This goes for both common areas and the rooms. We had a bad check in. All hotels were booked in Ko Tao so we had to book here. They said they were full even though we could book the room via Booking. They than said 'Booking must have put rooms but we don't have any'. After we insisted since we didn't have another option to stay, they put us in another room than we paid for. It was a two bed room bungalow that we shared with another couple. It was a very uncomfortable bed and the pillows were rock hard. We could hear everything of the next door, including loud arguing. After two nights in this room, we could change the room to the actual room that we booked which was a deluxe room, much bigger room as well as a private balcony. First we thought ok, now we will have a nice stay but it actually got worse. The sheets were absolutely disgusting, there were stains all over. Luckily we had our own sheets in case we stay at a hostel but we really didn't think it would be this resort that we would have to use them... same with the towels, full of stains, but that we had our own too. I don't think they wash sheets in between guests. The room had spider nets and big cracks in the walls. Guests here are not here to relax, they are to party it seems.Lastly, our so called deluxe room was full of ants! Avoid this hotel at all costs.

Location and some staff were helpful.

Stayed in December 2023

The deck was a bit dodgy around the pool , and the pool water sooo warm , would b nice to get in a bit cooler water

The location was primo

Stayed in August 2023

Unfortunately I had to have a room inland for the 1st night as mine wasn't available, it was ok but just disappointing and bastard hot.

The poolside room was absolutely superb and you couldn't fault it, what a location.

Stayed in August 2023

The decking around the pool wasn’t the safest . Would b awesome if you could enjoy a cocktail around the pool

The location is great with a nice pool , however the pool is a little hot 🥵 would b great to get in some refreshing water 💦

Stayed in August 2023

Staff is nice

Good Great Lovely Location

Stayed in August 2023

we originally booked for 4 nights, but we couldn't stay for the first night. we tried several times to contact the hotel to explain that we would not be there for the first night but still would be there for the remaining three nights - they ignored our emails. when we requested a change to the dates through booking.com the hotel refused to accept a change to our booking. in the end we had to cancel the original booking and rebook for three nights paying in full. They have kept half of our original booking payment - £185!!! we spoke to the hotel about this when we were there and they promised that they would sort it out, but they have not!!! pool area is dangerous with decking uneven (see photos). large pool was ok, but the others were dirty.

the location is great, breakfast ok

Stayed in August 2023

Nothing

All is Good so far ;)

Stayed in July 2023

The pillow is uncomfortable, I hope it can be improved in the future.

Because I live well, I booked this one for my friends.

Stayed in July 2023

Breakfast

Location

Stayed in July 2023

Completely breakfast was only available for a short time period

The location was perfect very central to everything around it

Stayed in May 2023

room pool

Stayed in April 2023

· Awesome service and staff are very friendly.. Hotel is chic and very European vibe. The service is outstanding as well. This is a must recommended hotel. They made things easier for us and everything is within the district easy access to all the shopping haven and food

Stayed in April 2023

Amazing location, spacious and clean rooms!

Stayed in April 2023

After confirmation, we received cancellation of our booking. The hotel charged our credit card even though we could not arrive.

Stayed in April 2023

Near to the beach. Nice food, amazing breakfest.

Stayed in April 2023

Did not use room cleaning but Had to empty own rubbish bins and finished up with enough toilet rolls to satisfy an elephant and enough bottles of water to fill the pool.bit of overkill I would suggest a management problem with the cleaners not using there common.

stayed there for the last 15 years it went down hill during covid but they coped well (understandingly} bit better 2021 2022 2023 but they are getting their act together could do with a few more cleaning staff and should I hope be back on track 2014

Stayed in March 2023

- Rooms were tired and not clean, particularly the bathroom. - Room cleaning only on request and had to request many times to get it done. - Room booked and paid for was not allocated (booked triple room and was given a double) and resort would not/could not rectify it. Had to discuss many many times with staff to get some refund on the room that had been allocated. - Some staff at reception were rude and not helpful, particularly when dealing with the wrong room allocation. - Pool area was in need of renovation and was not safe. - Dive pool was full of green, old water and had many mosquitoes around it- was not covered or drained. - Breakfast quality was not good.

- Good location on Sairee Beach - Family room was a good size for 2 adults/ 2 children

Stayed in April 2023

We stayed in the garden bungalow with fan, having AC listed in the amenities. Despite this, there was no AC in the room and the front desk even admitted that there wasn’t AC there. Furthermore the same room was also advertised at the front desk as having AC! Another amenity listed was a safety deposit box in room, while not always needed it is nice to have the things that have been advertised. To add salt to the wound the safety deposit boxes were available, but at the front desk, and for an added fee. When we arrived at the bungalow the room did not have the same cleanliness and presentation as promised in the pictures advertised. Two dirty old blankets were given instead of a duvet, two poor quality pillows were given instead of four and the bedding we did have was stained and had lots of holes. As for room security, we had a large padlock to lock our door when we were out and the lock on the inside of the door was tricky to open. Additionally, if you’re wanting room service you would’ve had to leave the room all day and leave your key at the front desk, this is wholly impractical. If you’re not the biggest fan of mosquitos this room would be a nightmare, there was a hole in the floor between the floorboards and gaps around the door, to say this room is not mosquito proof is an understatement, both myself and my boyfriend were almost eaten alive. After one night, of no AC and the mosquito party we couldn’t stay here any longer. It took us all day to find somewhere else as there were no available rooms until that evening someone cancelled their booking. We moved all our stuff and checked out of this hotel. The next day we went back to ask for a refund for the three nights of the four that we would not be staying there for. They contested that because we didn’t leave before the allotted check out time we would have to pay for two nights, despite the fraudulent advertising on their part.

The wifi worked. The location was good. The pool was nice. The breakfast was nice but average.

Stayed in April 2023

The beds were way too hard

The staff were excellent, when our toilet broke they upgraded us to a better room!

Stayed in April 2023

Stayed 4 nights at pool access room located on the beach side. Worrh every Baht. A perfect place.

Stayed in April 2023

No staff in restaurant. The staff that were in. Only 2 in the daytime. Definitely overworked

Location

Stayed in April 2023

It was a little less social than what I’m used to but I didn’t expect it to be as social anyways

scenery was beautiful. very nice place to stay at, very chill vibe. I met cool people

Stayed in March 2023

the Wi-Fi is not good

The location at Sairee beach is perfect! the staff was also very nice.

Stayed in March 2023

Nice breakfast. Beautiful beach.

Stayed in March 2023