Hotel appears to have a policy of not allowing ANYONE to check in before 3pm, regardless of the room availability. Hotel is comfortable but toilet/shower is visible from beds in rooms. Hotel is not optimally located for tourism. There is a very nice gym available for a nominal charge.

Stayed in March 2025

The massage on the 17th floor was so-so, and the attitude of staff and general outlook of the place doesn't match the high standard of the rest. I won't recommend booking this, there are way bettee massage places around Banqiao Station for a similar price. Also, there are new rules in Taiwan so hotels doesn't provide slippers, handsoap, toothbrush etc. For free anymore. I feel in this more high standard hotel it would be good to offer at least slippers and handsoap when you check in as a part or the package. I did bring my own, but tourists from outside might not come prepared like that.

Very new hotel, just 10 mins walk from Banqiao train, high-speed rail and metro station. I got a very nice spacious room with a great view of Banqiao District. There is a huge Louisa Coffee just downstairs.

Stayed in January 2025

The room was very clean and modern. I also had a great view from the window. The staff were all very friendly. I would definitely come again. Hotel is very close to MRT and train station, which is very convenient.

Stayed in January 2025

The bed is big

Stayed in January 2025

Strangely enough, there is no hand soap provided at the sink. Having read the reviews online, we decided to bring our own hand soap. However, it would be nice if the hotel could provide a refillable bottle of soap as that seems to is an essential item.

The room was clean, spacious and well-lit with mirrors aplenty. Space was used efficiently with sliding doors utilised. It was interesting how you could view the TV from the shower area if you wanted to or block the sink and shower area off with a door for privacy. The wall length windows of our room gave us an excellent view of the surrounding city and mountains. The staff were also helpful and assisted us in booking a taxi at 5am in the morning.

Stayed in December 2024

Breakfast is so so, location is a bit too far from subway station.

It is a very comfortable place for travelers. Room is clean and quiet. Front desk and staffs are friendly.

Stayed in November 2024

The location is abit far from the train station, abt 15mins walk.

The hotel is nice and room is specious.

Stayed in November 2024

The counter staffs can be more friendly and helpful. I wouldn’t said all but some of them are just ignorant to the needs of the guests.

The beds are comfortable and the rooms are clean.

Stayed in October 2024

The city view with high floor

Stayed in September 2024

It is about 10mins walk from Banqiao Station. We weren’t that troubled by that because we taxied to most places but it might be a bother if you have alot of bags and taking the train.

We managed to book their Family room. The space was well designed, had good wifi (and Chromecast) and slept 4 persons comfortably. The hotel onsen was a treat after a busy day out too. Most of the staff could speak English and the cleaner was friendly. We even extended a night seeing how comfortable it was and we had a red eye flight and although we had to move to a smaller room because our room was booked, the hotel was very accommodating and we could move to the new room way before check-in time.

Stayed in September 2024

There was no liquid soap near the washing basin. It has been a comment by other visitors but still it hasn’t been addressed to. For the hot spring, the automatic door between the dressing area and the hot spring did not work. It needs repairing. Besides, there’s an open area outside the hot spring. The door leading out was open. The other buildings can view what’s inside when the wind blows the curtain away. (The hot spring is Japanese style) The privacy was not attended to.

The room is spacious and the there is a hot spring on the top floor. I requested for a room with a good view. The staff did give me a room with a good view.

Stayed in August 2024

There were blood stains on the pillow case

Stayed in July 2024

No soap dispenser for handwashing, but there are dispensers for body wash and shampoo, so it appears to be an oversight. Also no coin laundry in this hotel even though it has so many other facilities like a café, parking, and many restaurants. Would have been nice to have one so you do not have to drag your laundry outside the property.

Lots of free water bottles for Taipei hot summers. Nice modern and clean look for the rooms.

Stayed in July 2024

The gym is available only for a fee (not mentioned on the hotel website)

Spacious room, could relax at the onsen after walking all day. Easy access from airport with the circular line Recommend going to the nearby night market (Banqiao Nanya)

Stayed in May 2024

Nothing at all.

Nice city view. Clean and tidy. Room rate is acceptable and location is fantastic. Close to office and Train station.

Stayed in April 2024

Shame about the public bath was under maintenance during my whole stay in March. I booked this hotel because of this facility but I wasn’t able to use it at all.

Comfortable bed

Stayed in March 2024

Breakfast was so-so, quite some walking distance from the banqiao train station.

The staff was helpful, restaurants, eateries, coffee joints are within or nearby hotel. Spa facility at the top floor.

Stayed in April 2024

Not too far but still not near train station so a bit of a walk

Hot spring bath is why I would always pick this place

Stayed in March 2024

Gym is located in the other building across a small road and need to pay to use. Metro is a bit far but no issue for us.

Stepped into this room and immediately fell in love. It's new and clean, layout was unique and very spacious for the 4 of us. Lots of space to put our luggages and many bags of stuffs that we bought. There are many eating places and convenience stores within walking distance.

Stayed in December 2023

Hot Shower. City view. Close to train station.

Stayed in January 2024

The sofa is in need of some cleaning

Great location and beautiful city view. Room is huge with a luxurious bath and dining area for late night snacks. A short walk to Banqiao Station which allows you to do Day tours via high speed train and bus station that goes directly to jiufen. The hotel onsen was a huge plus to me

Stayed in November 2023

The beds weren't very comfortable. The ATM/exchange machine was difficult to use.

Staff was very accommodating to english speakers and was in a great location. The rooms were modest sized but efficient with everything you needed, and were always very well cleaned and maintained.

Stayed in December 2023

The facility in the room is really good. The view looking outside from the room is also awesome.

Stayed in December 2023

Location is not convenient. Staff initiative is not as good as some of the other 5 stars hotels in Taiwan. However they are friendly and courteous.

Relatively new. Well designed room layout with lots of hanger space and toilet and bath facilities. Japanese style spa available.

Stayed in November 2023