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Reviews of Kaili Hot Spring Hotel

No. 36, Wenquan Road, Jiaoxi Township, Yilan County, 262 Jiaoxi, Taiwan

#37 of 70 hotels in Jiaoxi

Guests' Choice

Review score

Based on 48 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    9.2

  • Facilities

    8.1

  • Staff

    8.7

  • Value for money

    8.4

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 3 February 2025

    7.0
    Good
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very convenient. Easy to take public transport. Street food available on most of the street at night.

    Stayed in February 2025

  • Reviewed: 31 December 2024

    8.0
    Better than I expected.
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Other reviews complain about a smell. It has a slight musty smell but it's not bad. And you can see they painted over mold that used to be there. The rooms are 98% mold free now.

    Room was large and comfortable. Hot tub in bathroom is great.

    Stayed in December 2024

  • Reviewed: 26 June 2024

    9.0
    Value for money... Close to everywhere
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    A bit old

    房间大

    Stayed in June 2024

  • Reviewed: 10 June 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was very good. I booked a room with no window but they upgraded my room with no extra money. It was my first hot spring experience in a hotel and it was fabulous. The staff was very cooperative and their english was also good so it was a good experience. Too close to Jiaoxi railway station. For food there was a brunch shop run by a family. Their pancake and milk tea was too good.

    Stayed in June 2024

  • Reviewed: 18 May 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    The decoration and equipment is quite out of date, but it doesn’t affect my moon ;)

    There’s a dehumidifier in the room, it’s very good.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The ac was working all the time, impossible to stop it.

    IT is close to the train station , Restaurants and everything nearby.

    Stayed in May 2024

  • Reviewed: 23 April 2024

    7.0
    Conveniently located hot spring hotel
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is quite dated & facilities do not look well maintained. Staff at the counter didn't look friendly or approachable. Power socket positions seem weird, hard to boil water with the kettle on the table since the cable was too short to be plugged into the socket under the table.

    Really a short 2 to 3 min walk to hotel from Jiaoxi train station. Very convenient location. The hot spring bathtub is also very big so I can get a good soak. Guess you can't expect to get a perfect accommodation with such price point.

    Stayed in April 2024

  • Reviewed: 15 March 2024

    9.0
    Value for money!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Ventilation in toilet can be improved. The toilet was full of steam after hot spring bath.

    Excellent location! Nice staff! Many choices of breakfast nearby. Hot spring bath inside the room was good! Nice bed room design!

    Stayed in March 2024

  • Reviewed: 18 December 2023

    9.0
    Close to station, good deal
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    A bit messy in the back area near the elevator

    Close to Jiaoxi Station, has large bathtub in the room, and it has bidet too

    Stayed in December 2023

  • Reviewed: 29 November 2023

    9.0
    Comfortable stay for 3 nights with affordable price
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 3 nights
    • Submitted via mobile

    We stay for 3 nites and hotel didn’t get provide cleaning service so I had to ask hotel to give us new towels and cleaned up the trash. Room, elevator, lobby smell funny as hotel uses quite cheap room's perfume…

    very good location, near train station and easy to walk to center with lots of restaurants and coffee around.

    Stayed in November 2023

  • Reviewed: 19 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Maybe because it's a spa hotel, but it smelled pretty damp the whole time inside the hotel.

    The location was great and the room was comfortable. The bed was huge as well. I asked the staff for softer pillows and they gave me a down pillow, which made all the difference. Thank you!

    Stayed in October 2023

  • Reviewed: 31 May 2023

    9.0
    clean spacious room with comfy bed and great bath with hot spring.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights

    Nice, clean accommodation in the city center with huge bath, where you have hot spring tube. Hotel provided us even bigger and better room than we booked for the same price. Staff was very nice and helpful. Overall stay was very pleasant.

    Stayed in May 2023

  • Reviewed: 17 May 2023

    8.0
    value for money
    • Leisure trip
    • People with friends
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    none

    The location is very near to the Jiaoxi train station and tang wei gou . The bathtub is huge inside the bathroom .

    Stayed in May 2023

  • Reviewed: 6 March 2023

    7.0
    it’s ok, but also feel too expensive
    • Leisure trip
    • Group
    • Quadruple Room with Bath
    • Stayed 1 night
    • Submitted via mobile

    the design

    hot spring

    Stayed in February 2023

  • Reviewed: 5 January 2023

    9.0
    Great location. Great great stay.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    We received upgrade to bigger room. It’s minutes away from train station and downtown area. We were able to leave our luggage at hotel after check out.

    Stayed in January 2023

  • Reviewed: 1 February 2025

    3.0
    Poor
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    客房整潔有待加強

    地理位置方便,近車站

    Stayed in February 2025

  • Reviewed: 25 December 2024

    2.0
    Really disappointed
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was crazy humid and wet. No dehumidifier in the room either. The water of the humidity even came out of the wall and the floor. Outdated decoration as well. It was a nightmare. Stains and molds on the ceiling next to the vent.

    The location and the tub

    Stayed in December 2024

  • Reviewed: 14 April 2024

    6.0
    Bad stay, damaged beds and mouldy room.
    • Leisure trip
    • Family with young children
    • Quadruple Room with Bath
    • Stayed 1 night
    • Submitted via mobile

    I have intention to pay via cash upon checkin. But hotel staff will cancel your booking.com booking and proceed to charge your credit card despite indication of no repayment is required. Room has a lot of mould growth. Bed spring is damaged and is very soft, sinks in when u lie on it. The bathing area is the same as onsen area, all other hotels I stay at separates the bathing and onsen area.

    Convenient location

    Stayed in February 2024

  • Reviewed: 2 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    The location is a little far, 10-minute walk from Xinbeitou station so if you have a lot of luggage, I would recommend locking it up in a public locker in the station rather than lugging it up the hill.

    Our room had their own private hot springs tub that offered privacy and the sound of birds just outside. It felt really peaceful and I loved the traditional Japanese interior with tatami and 8-sided windows

    Stayed in January 2024

  • Reviewed: 17 November 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Only thing we were not comfortable with the air-conditioned was very moist.

    The location is convenient.

    Stayed in October 2023

  • Reviewed: 14 September 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    NIL

    Location was amazing, just 2 mins walk from JiaoXi train station. There were many food stores and convenience stores nearby. I was given a free room upgrade. The room was large, spacious and clean. The hot spring bath was an amazing experience, water filled up quite fast. But do note the shower shares the same area as the hot spring bath. There were complimentary cup noodles and mineral water too. Highly recommended if you are looking for a value for a hotel with private hot spring bath in a very convenient location.

    Stayed in September 2023

  • Reviewed: 30 June 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night

    Could be better if with a fridge. But all in all it is good enough.

    Good hospitality. Near the train station. Good hot spring. A big hot spring pool in my room.

    Stayed in June 2023

  • Reviewed: 29 June 2023

    5.0
    Really good location, not amazing amenities.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights

    Not a very good value for money. Does not include breakfast or even a meal voucher for a nearby shop. Room needs maintenance on the wallpaper and wear and tear. Room was not made up after the first night, not even trash taken out; it was not made clear why. Our particular room was 2F, right near a streetlight, and the curtains were inadequate for blocking 100% of the light. Bathroom outlet and the hairdryer did not have ground fault protection, so dry at your own risk in the bathroom.

    Location couldn't be better. Down the street from the train station and very close to the night market area. During a busy holiday the area was bustling and it was nice to be so close to it. Apparently we were upgraded to a slightly larger room, but see the next comment why I wasn't thrilled. The bed was quite large and rather firm; not my liking but not terrible.

    Stayed in June 2023

  • Reviewed: 25 June 2023

    10
    it complete our experience in yilan.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    we didnt like we didnt stay long

    we like it's location. very near to jaoxi station. we also like the aroma of the lobby and the room especially the elevator. we love the hot tub and the super comfy bed

    Stayed in June 2023

Showing 1 – 25

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