This is the most frustrating part to write as I really wanted to give this place a glowing review, but there were one or two things that I can't overlook. Firstly, the check in process was very stressful. Upon checking in the manager informed us that he charged my credit card successfully but cancelled our reservation the same morning we checked in because he did not think we were coming. We never once told him that we were not coming. The manager replied that (according to him) I did not respond to his emails so he just assumed we were a scam (some people book a place using fake credit card numbers etc. in the event they never show up so they won't lose any money) and canceled our reservation without even warning us. This was extremely strange as I pointed out to him that I had messaged him the very night before arriving, so we were in contact - and I never once said I was not coming. Do you normally assume customers are not coming? Makes the customers feel you don't trust them (or is it only the foreign customers that are not trusted?) So he was surprised when we arrived to check in that morning (why surprised? It is our right as paying customers to check into the hotel we already paid for.) He then informed us that we needed to pay him AGAIN in cash despite him successfully deducting the money from my credit card earlier. So I have to pay twice? You get double my money. The manager promised me that after I paid in cash he would send me back the money he withdrew from my credit card in a few days. Again, this is not standard behavior for a hotel check in process? We felt the manager did not trust us initially and then asks us (ironically) to trust him that if we pay in cash he will return to us our credit card payment. Really? Finally, he resolved the situation by calling the bank directly and wiring the money immediately back into my account.

The hotel has beautiful viewpoints in which to admire the stunning natural landscapes. The room we stayed in was more spacious than similar priced hotels. The bed was large, comfortable and clean. The bath and shower are excellent and luxurious. The Netflix on the TV is a welcome touch as it was raining heavily on one afternoon of our stay so it was much needed. There is everything in the room for a cozy stay. My favorite feature is the small balcony in the room that overlooks a small koi fish pond (although it needs a little cleaning) although you should be warned there are a lot of mosquitoes on that balcony (which can't be helped really). The breakfast buffet has all you need for a simple and satisfying fuel up. There is toast, croissants scrambled eggs, coffee, milk, traditional rice porridge with peanuts and toppings etc. Overall, the room is good value for money, albeit with small quality of life issues that slightly detract from the whole experience, which I will delve into next.

Stayed in October 2023

The rooms are noisy, our first night we were kept awake by noisy Chinese women having a party 2 rooms away, we could hear the TV from another room next door. Road noise is annoying too, esp the number of bikes going up and down the road. Second night was quieter

The view from our room was beautiful, Breakfast was nice and host was lovely and helpful, lots of outside areas to sit and view from breakfast room was amasing

Stayed in October 2023

The price is a little on the high side and would be good if some form of transportation to dinner would be good

I Like the owner being very helpful and patient in explaining the places of interest and how to get around Cingjing The size of the room is more than enough to meet a family of 3. Breakfast is simple but good.

Stayed in July 2023

The bed was way too flimsy and soft. It was two mattresses stack on top of each other. Unfortunate. Wifi signal was weak

Easy to locate. Breakfast area and balcony has a great view of the mountains and lake. The owners were extremely helpful and kind. They gladly helped warm up food that I brought to the B&B. The room was clean and spacious. It even had satellite TV.

Stayed in June 2023

Cannot use WiFi. No one can help after 8pm. 😢

Breakfast even though it simple with no varieties is really good and satisfying.

Stayed in May 2023

Room door cannot be closed easily. Sound proof not good. No air conditioner and fan is noisy. No bottle water provided but water dispenser. water from dispenser is not fresh, not sure if filter reach timeline and need replace.

Won’t stay again.

Stayed in April 2023

Stairs leading to the room. Staff helped bring luggage downstairs but on checkout, refused to assist to bring our luggage up. Unbelievable. View was so-so, nothing fantastic compared to what you will see from Green grassland. Wardrobe was oddly placed at a raised platform which we did not use. Very odd that toilet paper and shampoo was placed on a tray right next to the kettle and not in the bathroom.

Huge room, next to restaurant but we learned that the restaurant offers free round trip pickup if you stayed other parts of Cingjing. No point staying here.

Stayed in December 2022

Due to covid there is no breakfast as buffet, but this is such a pity which you supposed to expect a vibe with morning breakfast. And now you feel like it's back to dormitory. The location of this hotel is just next to the main road, so it's not that cozy and relax place. And you can easier to hear the noisy or talk conversation just next to your room. However, the stuff is helpful and kind. But just like I comment and rate, the value doesn't worth you to pay such price.

Due to covid there is no breakfast as buffet, but this is such a pity which you supposed to expect a vibe with morning breakfast. And now you feel like it's back to dormitory. The location of this hotel is just next to the main road, so it's not that cozy and relax place. And you can easier to hear the noisy or talk conversation just next to your room. However, the stuff is helpful and kind. But just like I comment and rate, the value doesn't worth you to pay such price.

Stayed in July 2022

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Stayed in February 2025

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Stayed in December 2024

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Stayed in October 2024

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Stayed in December 2024

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Stayed in December 2024

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Stayed in December 2024

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Stayed in November 2024

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Stayed in October 2024

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Stayed in October 2024

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Stayed in June 2024

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Stayed in May 2024

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Stayed in March 2024

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Stayed in March 2024

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Stayed in April 2024

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Stayed in March 2024

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Stayed in February 2024

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Stayed in February 2024