Great, clean place with wonderful staff and very good food. I also made with them safari to Murchison Falls. It was a wonderful experience. We have seen many wild animals. Everything thanks ours driver Hassan.

Stayed in February 2025

Staff does not have many answers for their own offerings (ex tours/rooms etc). They are all very nice but lack solutions for situations like for instance the card machine not working. I'm aware of TIA but i think sometimes, like not knowing the details of a tour they offer, is a bit to much. Food also a bit expensive and wifi could be improved.

Quiet, safe and good for relaxation.

Stayed in August 2024

We were regulars at the old place and this new location is quite a bit further out - it takes quite a bit to get to places. Also, when we were there it was awash with large groups of white twenty-somethings getting very loud and very drunk, not sure if that’s now the typical customer but it did make things less relaxing and in tune with the rest of Uganda than we liked.

Good place to get away from it all after a long day in Kampala or a long trip. Nice pool, good choice of food and drinks, friendly staff, relatively comfortable accommodation.

Stayed in April 2024

Even though I paid for a private room, they wanted to charge me for a towel. Not cool.

Beautiful green landscaping, pool. Good food and nice staff.

Stayed in January 2024

the Wi-Fi was not working most of the time. the food was a little plain/boring - could have used more local options and a bit cheaper.

very clean and comfortable facilities - a very good pool

Stayed in August 2023

It is quite far out of Kampala and it feels quite empty as it is such a huge property. You have to walk outside to get to the shared bathroom and I saw quite a few mosquitoes while I was having a shower.

The staff were friendly and the outdoor area with the pool is beautiful and relaxing.

Stayed in June 2023

I don't know how I missed the fact the the rooms are not ensuite. The communal washroom wasn't too bad in our case, because occupancy was very low.

There is a full menu restaurant and bar on the second floor, which makes it convenient to travel in irregular times, have guests join you for meals etc. The price is great for a city hotel with so many amenities.

Stayed in June 2023

The location and the pool.

Stayed in September 2022

our room was very simple and not very clean - Molly shower screen, very old noisy stained fridge, mosquito nets had holes. The place generally looks quite run down. Also some services offered are not available such as the shuttle service, and none of the social activities (movie nights, pizza by the pool) are actually being organised.

Food was tasty and fresh, the place is very spacious and the pool and views are nice

Stayed in August 2022

There’s no/not many rooms with bathrooms - so the only choice was to share

The pool and grounds are lovely and the bar was good.

Stayed in July 2022

Wifi was very bad and only available in the restaurant. No access in the rooms. Light in the room was very weak and the fan barely turned. Staff in the restaurant were extremely slow and unresponsive.

Grounds and building was gorgeous. The entire place was very clean. There was a driver for airport pickups and trips into town.

Stayed in November 2024

1. Reception, we had to stay outside the compound for 3 hrs before being let in, which posed a security threat to us 2. Poor customer relation by the staff, staff we rude 3. Beds not comfortable 4. No value for money 5. No cleanness especially the shared bathrooms and toilets

Nothing All

Stayed in October 2024

No plug in the dorm room The sheets weren’t clean

The grounds of the property are beautiful The Wi-Fi was great The common areas and bathroom were super clean

Stayed in November 2023

No private bathroom even for expensive single room. Internet was terrible and it was dirty.

Stayed in August 2023

Shared bathrooms for 37 dollars, no WiFi , restaurant closes at 9, no smoking in MY room 🙄 I think you should be clearer on online booking sites, I booked standard double thinking it was self contained 😒 even smaller establishments are self contained. or is it the only the camping, sharing bathrooms crowd you cater to?

Staff

Stayed in October 2022

I've been to over 40 countries, this is the worst place I've ever stayed.

Stayed in September 2022

Beautiful, big and calm property where you can enjoy.

Stayed in August 2022

The rooms reminded us of air raid shelters, very dim and with lots of concrete in view. The staff can be helpful but they tend to be on the less active side, at times waiting behind the counter for your dinner order. Beside that, we had the impression that the underlying organization of the hostel could do with some improvements. For example, we left some large backpacks in the hostel when we went on safari, explicitly stating that we would be coming back to stay another night at Red Chili's afterwards. Mid-Safari we were treated to a very awkward conversation with our guide who told us that the hostel had contacted him about the "unpaid bill" for our stay. Upon telling him we had every intention of going back to the hostel, considering our bags were still there, the situation was resolved. Yet a feeling of wonder lingered about how an information like that could have gone missing. Next to this experience, the fact that staff members popped up next to us every other minute to ask us to pay bits and bots that they had forgotten to charge us for seems to pale, yet it felt strange to only see the staff acting proactive whenever it concerned us paying some little odd charge.

The staff offered us a discount for our stay ahead of the safari booked with them. We ended up paying about a third of the original asking price which we found very forthcoming. Additionally the on site restaurant is very affordable.

Stayed in August 2022

There are no comments available for this review

Stayed in October 2024

There are no comments available for this review

Stayed in July 2024

There are no comments available for this review

Stayed in July 2023

There are no comments available for this review

Stayed in July 2022

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in July 2024